Customer reviews from Western Digital
Western Digital - WD 2TB My Passport Portable Storage External Hard Drive USB-C (WDBWML0020BGY-WESN) - Silicon Grey
Average customer rating
2.1
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
11
40%of customers recommend this product.
(
4 out of
10)
Customer Reviews for Western Digital - WD 2TB My Passport Portable Storage External Hard Drive USB-C (WDBWML0020BGY-WESN) - Silicon Grey
Customer Rating
1
Do not purchase
on June 27, 2024
Posted by: Anzy
Very frustrated with this HD. I am a teacher, set up the hard drive following all of the directions, used it once to transfer files from my macbook and it no longer will let me in. I have never changed the passed and have the correct password written down but it wont let me in. So now my only option is to reset it losing everything I had transferred to it because there is no recovery process to get into it.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, June 28, 2024
Hello Anzy,
We are sorry for the inconvenience caused to you. If you are getting the incorrect password error then there is no way to reset the password and to use the drive again, you may need to format the drive. All the data on the drive will be lost cannot be undone. Please follow the steps mentioned on the following link to erase the drive:
https://support-en.wd.com/app/answers/detailweb/a_id/4677/~/invalid-password-or-forgotten-password-message-on-wd-security
If you need any assistance then please open a support ticket at https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
We are sorry for the inconvenience caused to you. If you are getting the incorrect password error then there is no way to reset the password and to use the drive again, you may need to format the drive. All the data on the drive will be lost cannot be undone. Please follow the steps mentioned on the following link to erase the drive:
https://support-en.wd.com/app/answers/detailweb/a_id/4677/~/invalid-password-or-forgotten-password-message-on-wd-security
If you need any assistance then please open a support ticket at https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
5
A Name You Can Trust
on November 17, 2024
Posted by: Lil' Ol' Me
My second "Passport". Been using them as a backup for my PCs and notebook since 2016. Reliable.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
dont work
on August 31, 2024
Posted by: avast
vant use it. havent got a driver. how to get it started
Response from Western DigitalBy SM OLS, September 4, 2024
Hello, We are sorry for the inconvenience caused to you. Please be informed that it is a Plug-and-Play Drive that requires no software for setup or installation. You can download the user manual of the drive online using below mentioned link: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-usb-3-0-hdd?sku=WDBYVG0010BBK-WESN
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
5
Amazing
on April 24, 2025
Posted by: James Bond
Amazing WD external drive with ultra speed
Recommend it
Recommend it
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
useless
on April 13, 2025
Posted by: wayne 1940
Would not connect to MacBookPro out of the box - do not purchase
Response from Western DigitalBy SM OLS Team, August 1, 2025
Hello Wayne 1940, We are sorry for the inconvenience caused to you. Please note that WD My Passport External drive comes preformatted in NTFS format for Windows OS. To use the drive for MacOS you can reformat the drive with macOS supported HFS+J file system using this link: https://support-en.wd.com/app/answers/detailweb/a_id/8200/ Please be informed that reformatting is a data destructive process, please backup data from the drive before reformatting it.
If you are facing any issue, please open a support ticket at https://support-en.wd.com/app/ask/session, the customer support team will contact you as soon as possible.
If you are facing any issue, please open a support ticket at https://support-en.wd.com/app/ask/session, the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Customer Rating
1
Low Quality Unreliable Junk. - DO NOT BUY
on May 9, 2025
Posted by: Bob21
This product has issues from day one. After a couple of months is stopped working completely. It was returned for a replacement and the second one was DoA.
Low quality unreliable junk. do not buy.
Response from Western DigitalBy SM OLS Team, August 5, 2025
Hi, We are sorry to hear about your experience. This is not the quality we strive for. We recommend contacting our customer support directly at https://support-en.wd.com/app/askweb with your product details so we can assist you with a replacement or further troubleshooting. We appreciate your feedback and are here to help resolve the issue.
Written by a customer while visiting Western Digital
Posted by: seadog1001
Verified Purchase:Yes
This external HD created more space on my laptop. It does the job efficiently.
I would recommend this to a friend!
Written by a customer while visiting Western Digital