Customer reviews from Western Digital
Western Digital - WD 2TB My Passport Portable Storage External Hard Drive USB-C (WDBWML0020BGY-WESN) - Silicon Grey
Average customer rating
2.1
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
11
40%of customers recommend this product.
(
4 out of
10)
Customer Reviews for Western Digital - WD 2TB My Passport Portable Storage External Hard Drive USB-C (WDBWML0020BGY-WESN) - Silicon Grey
Customer Rating
1
Do not buy
on October 8, 2024
Posted by: Matt V
Stopped working within months. Ordering a replacement (warranty) but we'll see
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, October 8, 2024
Hello Matt V,
Please accept my sincere apologies for the experience that you had to go through. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
Please accept my sincere apologies for the experience that you had to go through. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
1
Failed after five months... useless warranty
on December 17, 2024
Posted by: DeeDee
Failed after five months. Can't erase the data so too risky to send back. WD had me jump through dozens of hoops, with letters and screenshots and more, and they still won't honor the warranty.
Response from Western DigitalBy SM OLS, March 3, 2025
Hi, We apologize for the trouble and would like to investigate the case. We also apologize for the delayed response. We kindly ask you to reply to the existing support case or share the current support case number and your email address via direct message to our social media support handles @westerndigital or @westerndigicare. This will enable us to review the concern.
Written by a customer while visiting Western Digital
Customer Rating
1
Brick of a product
on July 20, 2024
Posted by: Leon21
My mom bought this for her macbook. Apparently it is no longer compatible with the newest MacOS update, but even with my Windows Computer, the hard drive won't show up when connected to my computer.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, July 23, 2024
Hi Leon21,
We are sorry to hear about your experience with WD My Passport Portable External Hard Drive. Please let us confirm that WD My Passport is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer then the drive needs to be formatted in the HFS+J file system for operation. Please refer the below link in order to reformat the drive for MacOS.
Critical: The process is Data Destructive and cannot be undone. ALL THE DATA ON THE DRIVE WILL BE LOST!
"How to Partition and Format a WD Drive on Windows and macOS":
https://support-en.wd.com/app/answers/detail/a_id/8200
If the issue persists then you can open a support ticket at https://support-en.wd.com/app/askweb the customer support team will contact you as soon as possible.
We are sorry to hear about your experience with WD My Passport Portable External Hard Drive. Please let us confirm that WD My Passport is a plug and play device which comes preformatted in the NTFS file system for Windows operating system. If you are using a Mac computer then the drive needs to be formatted in the HFS+J file system for operation. Please refer the below link in order to reformat the drive for MacOS.
Critical: The process is Data Destructive and cannot be undone. ALL THE DATA ON THE DRIVE WILL BE LOST!
"How to Partition and Format a WD Drive on Windows and macOS":
https://support-en.wd.com/app/answers/detail/a_id/8200
If the issue persists then you can open a support ticket at https://support-en.wd.com/app/askweb the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Customer Rating
1
dont buy
on January 14, 2025
Posted by: GLENI
dont buy wd or sandisk. what a waste of money because windows isnt updating the drivers
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, August 8, 2025
Hi, Please accept our sincere apologies for the inconvenience caused to you. To help us assist you better, we kindly request that you open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue with possible error screenshots, our support team will reach out to you as soon as possible.
Written by a customer while visiting Western Digital
Customer Rating
5
Incredibly easy to setup and has Need For Speed
on October 10, 2024
Posted by: King Arthur
Absolutely Magnificent WD My Passport 5TB drives I have many of them including the WD My Passport Wireless 2TB Model E2B still working Absolutely Magnificent 💯
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Awful!
on November 19, 2024
Posted by: Designer283
Absolutely awful product. Incredibly difficult to install, no support. Avoid.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, November 21, 2024
Hi, Please note that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. You can simply copy and paste data into the drive. If you need any technical support please open a ticket at https://support-en.wd.com/app/ask/session/. To know more about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf
Written by a customer while visiting Western Digital
Customer Rating
1
HORRIBLE Product!!
on April 28, 2024
Posted by: JRW_smmoth
This product SUCKS! I purchased it 1 year ago this month and it started to malfunction months ago. I purchased it to serve as a backup to my iMac mini using Time Machine. It worked for a few months and then it didn't. Not sure what happened but I began receiving notice from Time Machine that it was not available. I checked and the data is not there. I would NEVER buy another WD drive!!!
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, April 30, 2024
Hello,
We are sorry for the inconvenience caused to you.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You can open a support ticket at https://support-en.wd.com/app/askweb with a brief query and possible error screenshots, the customer support team will contact you as soon as possible.
We are sorry for the inconvenience caused to you.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
You can open a support ticket at https://support-en.wd.com/app/askweb with a brief query and possible error screenshots, the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Customer Rating
1
Bad Purchase, certainly would not purchase again.
on April 17, 2024
Posted by: Larry K.
The hard drive has failed in just under one year of use.
Response from Western DigitalBy SM OLS, April 21, 2024
Hello Larry K.,
We're sorry to hear about your experience with WD My Passport External Hard Drive and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You may also get in touch with our support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb). the customer support team get back to you in a earliest possible time.
We're sorry to hear about your experience with WD My Passport External Hard Drive and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You may also get in touch with our support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb). the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital