Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
44
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Posted by: melfoto
Verified Purchase:Yes
The large capacity on the 5TB Passport is a win for image storage.
There are some issues when the device is left connected to computer (in sleep mode) overnight.
It seems to prefer being dismounted, before resuming work the next day.
I was happy with it over all and bought another one.
There are some issues when the device is left connected to computer (in sleep mode) overnight.
It seems to prefer being dismounted, before resuming work the next day.
I was happy with it over all and bought another one.
Written by a customer while visiting Western Digital
Posted by: DPRUWme
Verified Purchase:Yes
Great price for the extra 5TB space. That’s really what I need since I have a lot of videos. I have 2 WD Passports now. The older one is very reliable and works perfect, I figured I’ll go with the same brand.
Written by a customer while visiting Western Digital
Posted by: Ambar A
Verified Purchase:Yes
I had a bit of a struggle setting this up and getting it to work but it's working.
Written by a customer while visiting Western Digital
Customer Rating
1
Piece of crap
on November 25, 2021
Posted by: Jesse
I bought it over year ago and I barely used this drive. May be 10-20 times max. It failed on me and I lost all the data.
Response from Western DigitalBy SM OLS Team, December 1, 2021
Hi Jesse,
We're sorry to hear about your experience with WD My Passport Ultra for Mac Portable External Hard Drive and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your experience with WD My Passport Ultra for Mac Portable External Hard Drive and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: J Lane
Verified Purchase:Yes
I can't believe that this compact hard drive can save volume of files, and save me a lot of space on my iMac.
Written by a customer while visiting Western Digital
Posted by: DustyChangepurse
Verified Purchase:Yes
Super easy to set up. Super useful. It was sent in good time. I think this is a good way to store all that data. I love mine. It is super quick to upload and download.
Written by a customer while visiting Western Digital
Posted by: DebJ
Verified Purchase:Yes
overall compact size, fast transfer speed, great product - I'd definitely recommend!
Written by a customer while visiting Western Digital
Customer Rating
1
I regret this purchase deeply
on October 20, 2021
Posted by: caps
I put all my cherished file on it, and now I want to get them out, it never works. They're stuck on it.
It makes me so sad. I just wanted to save my files from a computer to another....now I am doomed to imagine them on a poor little box. All my memories.
It makes me so sad. I just wanted to save my files from a computer to another....now I am doomed to imagine them on a poor little box. All my memories.
Response from Western DigitalBy SM OLS Team, October 26, 2021
Hello,
We are sorry to hear about your experience with WD My Passport for Mac External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
The best practice is to run diagnostics with Data WD drive Utilities when a drive does not perform as expected or is performing abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to the USB 3.0 port on the computer.
"Setting up and using WD Security and WD Drive Utilities"
https://support-en.wd.com/app/answers/detail/a_id/13880
If the test is ambiguous, we would recommend you to create an RMA through our support website and get the drive replaced if it's under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
http://support-en.wd.com/app/answers/detail/a_id/10336/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your experience with WD My Passport for Mac External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
The best practice is to run diagnostics with Data WD drive Utilities when a drive does not perform as expected or is performing abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to the USB 3.0 port on the computer.
"Setting up and using WD Security and WD Drive Utilities"
https://support-en.wd.com/app/answers/detail/a_id/13880
If the test is ambiguous, we would recommend you to create an RMA through our support website and get the drive replaced if it's under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
http://support-en.wd.com/app/answers/detail/a_id/10336/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital