Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
44
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Posted by: A J P
Verified Purchase:Yes
Works like charm. Just plug and play and it's that simple.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Very Satisfied
Verified Purchase:Yes
The best backup product I have used. Easy and very compact.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
DO NOT BUY
on May 18, 2025
Posted by: Kiri
I bought this to save my family photos and it broke down and all my data is lost!
Response from Western DigitalBy SM OLS Team, July 31, 2025
Hi Kiri, We are sorry for the inconvenience caused to you. We recommend that you try connecting the drive to another computer using another cable and USB port. If drive produces the same problem with another computer, please open a ticket at https://support en.wd.com/app/askweb with detailed information and possible error screenshots if any. This way, the team can help address your concern.
Written by a customer while visiting Western Digital
Customer Rating
1
Dead just after the warranty
on February 4, 2025
Posted by: Aigars
Just 15 days after the warranty expired, my WD Passport 2TB hard drive stopped working. It shows a bad sector error, and the data is no longer accessible. Two terabytes of photos and videos—priceless memories of my loved ones—are lost forever and cannot be recovered.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 5, 2025
Hi, We apologize for the inconvenience and for delayed response. We recommend that you try connecting the drive to another computer using a different cable and USB ports. If the drive creates same issue with another computer then open a ticket with the error screenshots if any at https://support-en.wd.com/app/askweb our technical team will contact you as soon as possible and resolve your issue.
Please allow me to inform you that WD does not have any in-house data recovery service in order to recover the files from the affected/non-functional hard drives. You may need to contact a Data Recovery company to recover the data. If there are no backups or second copy of the data on a different device or location and data recovery is required, please contact one of our Data Recovery Partners or refer to the mentioned link: https://support-en.wd.com/app/answers/detailweb/a_id/18754
Please allow me to inform you that WD does not have any in-house data recovery service in order to recover the files from the affected/non-functional hard drives. You may need to contact a Data Recovery company to recover the data. If there are no backups or second copy of the data on a different device or location and data recovery is required, please contact one of our Data Recovery Partners or refer to the mentioned link: https://support-en.wd.com/app/answers/detailweb/a_id/18754
Written by a customer while visiting Western Digital
Posted by: Loisanne
Verified Purchase:Yes
This back up drive did not work with Mac OS Sequoia so I had to return it.
Response from Western DigitalBy SM OLS, February 28, 2025
Hi Loisanne, We are sorry for the inconvenience caused to you that you returned the drive without giving us a chance to make it right for you. We ask that you please let us know about any issues you encounter with any of our products in the future so we can review that for you.
Written by a customer while visiting Western Digital
Posted by: muscletn
Verified Purchase:Yes
With great value, and excellent capabilities, the Passport fits my needs perfectly.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Won't connect or show up on my Mac
on May 20, 2024
Posted by: Camjam
No matter what I do this MyPassport won't show up on my Mac or in Disk Utility!! I've bought two of them on separate occasions and BOTH don't work. This has been so frustrating, I've watched the Youtube videos and tried so many things it shouldn't be this difficult.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, May 21, 2024
Hello Camjam,
We're sorry to hear about your user experience with WD My Passport for Mac
Portable Drives and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
Please get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb). the customer support team get back to you in a earliest possible time.
We're sorry to hear about your user experience with WD My Passport for Mac
Portable Drives and appreciate your time for providing the review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
Please get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb). the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
1
There has to be a better way!
on May 2, 2024
Posted by: marchforsanity
I repeatedly have difficulty with this product . . .
Response from Western DigitalBy SM OLS, May 3, 2024
Hi,
We are sorry for any inconvenience caused to you.
Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible.
We are sorry for any inconvenience caused to you.
Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible.
Written by a customer while visiting Western Digital