Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
44
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Posted by: Greg K
Verified Purchase:Yes
Bought this unit to replace a duplicate unit that died almost to the day the return warranty expired.
Written by a customer while visiting Western Digital
Customer Rating
3
Replacement to my 2008 Western Digital Passport
on February 5, 2022
Posted by: Michele
Verified Purchase:Yes
I really like how small and light the Western Digital Passport is. The storage capacity is perfect for an external drive to my laptop. It was very easy and quick to set up, basically plug in and go. My only complaint is that it doesn't respond well once it goes to sleep. My old one was very quick to respond, all you had to do was click on the drive in Finder and was good to go. This new one doesn't respond, the only way to "wake" it up is to unplug/replug it in.
Response from Western DigitalBy SM OLS, March 15, 2022
Hello,
We're sorry to hear about your user experience with the My Passport For Mac and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the My Passport For Mac and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
WD My Passport - A great backup drive for Mac user
on January 24, 2022
Posted by: Bruce K.
Verified Purchase:Yes
I purchased a "My Passport for Mac" to replace an earlier version of the product that worked well for 5 years. Installation of the HD and WD software was simple enough. Apple Time Machine software initially performed the backup routine but stopped working after a day or two. It could be that I created a software conflict between WD software and Time Machine during set-up or the something else. In any event, deleting the WD software from my Apple HD fixed the problem and the WD backup works flawlessly in the background. I would definitely buy the WD My Passport drive again.
Written by a customer while visiting Western Digital
Posted by: Eddie Ridenour
Verified Purchase:Yes
I really expected the My Passport for Mac to be ready to use. I selected it because it claimed to be ready for “Time Machine” backups. Unfortunately, I had to reformat the drive in order to accomplish this. Then, in order to “drag and drop” files to the drive, I had to partition it. The My Passport that I purchased several years ago did not require all this formatting.
Written by a customer while visiting Western Digital
Posted by: CarolR
Verified Purchase:Yes
I like this product. My only problem was the cable that came with needed to be replaced. WD is in the process of replacing it. I had it set up with Time Machine, and often Time Machine couldn't find the disk. This is the only time I've ever had a problem with any WD external hard drive. I use them all time.
Written by a customer while visiting Western Digital
Posted by: K.K.
Verified Purchase:Yes
Slow and not a great product. Unit sticks, drags and has not recorded some of the information I needed to store.
Response from Western DigitalBy SM OLS Team, December 30, 2021
Hello,
We're sorry to hear about your user experience with the My Passport for Mac Hard Drive and appreciate your time for providing this review.
We would like to gather more information to isolate the issue so we request you kindly contact us directly over the call so that we can provide you the best customer experience.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the My Passport for Mac Hard Drive and appreciate your time for providing this review.
We would like to gather more information to isolate the issue so we request you kindly contact us directly over the call so that we can provide you the best customer experience.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: JRob
Verified Purchase:Yes
Good product to save important information that is important to me.
Written by a customer while visiting Western Digital
Customer Rating
1
Had 2 Fail in under 2 years
on December 18, 2021
Posted by: asc76
I got this to use as a Time Machine backup drive for my mac, and the first one failed within 3 months. After paying to have it replaced (under warranty I might add), the second one failed within less than a year. Would not recommend it. While they worked, they were just fine, but its the unreliability on TWO of them that makes me write this.
Response from Western DigitalBy SM OLS Team, December 22, 2021
Hello,
We're sorry to hear about your user experience with the WD My Passport for Mac External Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"How to Safely Remove the USB device from Windows or macOS"
https://support-en.wd.com/app/answers/detail/a_id/21880/initiator/user
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under
warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport for Mac External Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"How to Safely Remove the USB device from Windows or macOS"
https://support-en.wd.com/app/answers/detail/a_id/21880/initiator/user
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under
warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital