Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
44
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Posted by: Eddie Ridenour
Verified Purchase:Yes
I really expected the My Passport for Mac to be ready to use. I selected it because it claimed to be ready for “Time Machine” backups. Unfortunately, I had to reformat the drive in order to accomplish this. Then, in order to “drag and drop” files to the drive, I had to partition it. The My Passport that I purchased several years ago did not require all this formatting.
Written by a customer while visiting Western Digital
Customer Rating
4
Easy to set up
on July 8, 2021
Posted by: Sapmoose
from Florida
Gender:Male
[This review was collected as part of a promotion.] The My passport 2 TB by WD is is a good portable drive I use it on my 10 year old Mac mini because it has a small drive. The drive was easy to set up with the usb wire that was provided. With its 2 terabytes I have plenty of space now for storage. It transfers files pretty quickly. And it small enough to put in your pocket. I recommend it to any one who needs extra room on their computer.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Avoid this brand. All of my files are gone.
on August 27, 2022
Posted by: sp10
All of my files are gone. I'm talking wedding photos, newborn photos, first birthdays, everything. This is inexcusable. I am at complete loss of words. To put your faith in a company with something so priceless, and the only option is: "a replacement device". The native utility app did not fix the problem nor identify the issue. I want them to pay for the files to be recovered. I will continue to post this unless there is some tangible resolution in sight. Contact me.
Response from Western DigitalBy SM OLS, August 30, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport for Mac Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport for Mac Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Don't buy - destroyed my Mac
on May 13, 2021
Posted by: Lobo
Since trying to use this product, my Mac's fan has been running nonstop. Even dismounting the drive won't make it stop. Buyer beware.
Response from Western DigitalBy SM OLS Team, July 2, 2021
Hi Lobo,
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD My Passport for Mac Drive and appreciate for bringing this matter to our attention.
We would appreciate the opportunity to gather more information from you to ensure all our customers receive the product they are expecting. We suggest you contact our support team to get a positive resolution. You can contact us directly via phone or email and we would be happy to assist you.
Need Help? Please see our "'Contact Us" page for information
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD My Passport for Mac Drive and appreciate for bringing this matter to our attention.
We would appreciate the opportunity to gather more information from you to ensure all our customers receive the product they are expecting. We suggest you contact our support team to get a positive resolution. You can contact us directly via phone or email and we would be happy to assist you.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
2
Not really an apple friendly product
on August 18, 2021
Posted by: Anonymous
My Passport for Mac? I can't get the data of my old My Passport for Mac anymore and the new one works but transfers very slow. I suspect that the problem is they don't make a cable for thunderbolt. Instead they send you an old USB cable with a USB to USB-c adapter. If it was really for modern Macs they'd have a thunderbolt cable.
Response from Western DigitalBy SM OLS Team, October 14, 2021
Hello,
We're sorry to hear about your user experience with the WD My Passport for Mac and appreciate your time for providing this review.
Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport for Mac and appreciate your time for providing this review.
Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Good
on July 7, 2021
Posted by: TeddyBear85
from Oh
Gender:Female
[This review was collected as part of a promotion.] This is my second purchase of a WD Passport drive, and I was not disappointed. USB transfer times are excellent and the drive doesn't require a separate power source, so it's perfect if you're a photographer on assignment. The little Case Logic case works great to protect the drive from knocks and dings.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: JimmyFrank
Verified Purchase:Yes
The compact design provides for easy portability of a whopping 5TB in the package. I have two of these drives and alternate them as part of my streaming host. This allows me to load up new material on the "offline" drive, disconnect the "online" drive and sync their contents far quicker than it would take to load offline content to the "online" drive.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
User should not wonder if their data is backed up. So secure the owner can't see it or be assured it's transferred?
Response from Western DigitalBy SM OLS Team, July 9, 2021
Hi Tash Wilson,
We are sorry to hear about your struggle with the initial setup of backup with the WD My Passport for Mac Portable External Hard Drive and thank you for bringing this concern to our attention.
We would like the chance to work with you directly to help address any questions or queries you may have with the drive and help provide a good overall user experience. We suggest you contact our Support team to get a positive resolution for this concern. You can contact us directly via phone and we would be happy to assist you.
Need Help? Please see our "Contact Us" page for information
We are sorry to hear about your struggle with the initial setup of backup with the WD My Passport for Mac Portable External Hard Drive and thank you for bringing this concern to our attention.
We would like the chance to work with you directly to help address any questions or queries you may have with the drive and help provide a good overall user experience. We suggest you contact our Support team to get a positive resolution for this concern. You can contact us directly via phone and we would be happy to assist you.
Need Help? Please see our "Contact Us" page for information
Written by a customer while visiting Western Digital