Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
44
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Customer Rating
1
Avoid this brand. All of my files are gone.
on August 27, 2022
Posted by: sp10
All of my files are gone. I'm talking wedding photos, newborn photos, first birthdays, everything. This is inexcusable. I am at complete loss of words. To put your faith in a company with something so priceless, and the only option is: "a replacement device". The native utility app did not fix the problem nor identify the issue. I want them to pay for the files to be recovered. I will continue to post this unless there is some tangible resolution in sight. Contact me.
Response from Western DigitalBy SM OLS, August 30, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport for Mac Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport for Mac Portable Hard Drive and appreciate your time for providing this review.
There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Bloo Kazoo
Verified Purchase:Yes
Great external hard drive! Comparable with USB and USB-C ports!
Written by a customer while visiting Western Digital
Posted by: Karl-Heinz
Verified Purchase:Yes
Great product and works as advertised; would recommend!
Written by a customer while visiting Western Digital
Customer Rating
1
aweful
on June 25, 2022
Posted by: sawu
this company's products and customer service is awful
Response from Western DigitalBy SM OLS, June 28, 2022
Hello,
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Dismounts from my Mac every time I'm accessing it
on June 20, 2022
Posted by: indri
I have 2 of these drives, one for photos and one for my backup, and every time I have them plugged in to my MacBook they dismount from my computer on their own in the middle of a process, causing Lightroom to shut down while I'm working. This has happened since I first got them. My previous WD hard drives did as well. I can no longer imagine an external hard drive that doesn't do this it's become so predictable.
Response from Western DigitalBy SM OLS, June 22, 2022
Hello,
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
No instructions
on May 4, 2022
Posted by: msdunbar
I haven’t a clue of how this works. I’ve tried a dozen times to put all my pictures on the hard drive and nothing is working
Response from Western DigitalBy SM OLS, May 10, 2022
Hello,
We regret to hear about user experience with WD My Passport for Mac Hard Drive and thank you for taking the time to bring this matter to our attention.
Please be informed that My Passport for Mac is a plug and play drive through the USB cable to the device and it will work. To know more about the drive please refer to the mentioned link below:https://bit.ly/3ujvDtJ
However, if the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We regret to hear about user experience with WD My Passport for Mac Hard Drive and thank you for taking the time to bring this matter to our attention.
Please be informed that My Passport for Mac is a plug and play drive through the USB cable to the device and it will work. To know more about the drive please refer to the mentioned link below:https://bit.ly/3ujvDtJ
However, if the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Laurie
Verified Purchase:Yes
I can’t figure out how to operate this and it was sent with no instructions. Please help in this regard?
Response from Western DigitalBy SM OLS, April 7, 2022
Hello,
We regret to hear about user experience with WD My Passport for Mac Hard Drive and thank you for taking the time to bring this matter to our attention.
Please be informed that My Passport for Mac is a plug and play drive through the USB cable to the device and it will work. To know more about the drive please refer to the mentioned link below:https://bit.ly/3ujvDtJ
However, if the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We regret to hear about user experience with WD My Passport for Mac Hard Drive and thank you for taking the time to bring this matter to our attention.
Please be informed that My Passport for Mac is a plug and play drive through the USB cable to the device and it will work. To know more about the drive please refer to the mentioned link below:https://bit.ly/3ujvDtJ
However, if the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Sebastian
Verified Purchase:Yes
Hard drive arrived only a few days after I placed the order. Holds up perfectly and the case is great. Thanks!
Written by a customer while visiting Western Digital