Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
44
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Customer Rating
1
Bad e drive
on April 6, 2024
Posted by: Bad e drive
This is a terrible e drive, finicky, unreliable, does not do what it supposed
Response from Western DigitalBy SM OLS, April 10, 2024
Hi,
We are sorry for any inconvenience caused to you.
Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots.
We are sorry for any inconvenience caused to you.
Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots.
Written by a customer while visiting Western Digital
Posted by: mewheeler
Verified Purchase:Yes
Extremely difficult installation on Mac!!!!!
Still having occasional hiccups.
Still having occasional hiccups.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 22, 2024
Hello,
We are sorry to hear about your user experience with WD My Passport for Mac and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport for Mac and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
I like the MyPassport for Mac but ................
on March 8, 2024
Posted by: PJ in DC
Verified Purchase:Yes
I would have given this new one 5 stars if WD had included the USB plug on the end of the cable like they did in a previous version of My Passport for Mac that I purchased. I have purchased several of these WD "solid state" My Passport for Macs. I find them more reliable (in terms of longevity) than WD's "non-solid-state" desktop external drives.
Written by a customer while visiting Western Digital
Posted by: SpicyGreektopia
Verified Purchase:Yes
So far has been a smooth time with the new hard drive. Hopefully, I won’t wipe out all the information on this one like I did with my last one..
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Do not buy
on November 24, 2023
Posted by: Skip
y Passport for my MacBook Pro has been a disaster. It was fine until they decided not to support their software. It was loaded when I registered the HD but it is dead now and I am left with nothing but the reminder that I haven't backed up my computer in over 90 days. I would not recumbent this company, Not with this kind of support or business plan.
Response from Western DigitalBy SM OLS, November 28, 2023
Hello,
We are sorry to hear about your user experience with WD My Passport for Mac and appreciate your time providing this review and bringing this matter to our concern.
There could be a few reasons why a drive is not being recognized. Such causes include a faulty USB port on the drive or the computer, a faulty USB cable on the drive, or the drive not getting enough power to spin up and register as visible on the computer. Drive partition corruption can also result in unsafe ejection of the drive during any read or write operation..
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You could also raise an online ticket with brief query on the given mentioned link: https://support-en.wd.com/app/ask/session/ as we would be glad to assist you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Passport for Mac and appreciate your time providing this review and bringing this matter to our concern.
There could be a few reasons why a drive is not being recognized. Such causes include a faulty USB port on the drive or the computer, a faulty USB cable on the drive, or the drive not getting enough power to spin up and register as visible on the computer. Drive partition corruption can also result in unsafe ejection of the drive during any read or write operation..
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
You could also raise an online ticket with brief query on the given mentioned link: https://support-en.wd.com/app/ask/session/ as we would be glad to assist you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
Update von "Acronis true Image for WD" Sonoma???!!
on November 1, 2023
Posted by: Discorolly
Leider funktioniert "Acronis Treu Image for Western Digital" unter "MacOS Sonoma" nicht mehr. Es wäre net, wenn man durch ein Update diese enorme Schwäche beheben würde.
Unter "Ventura" lief es nach Update dann ja auch.
Bitte stellt auch ein Update für Sonoma bereit!
Unter "Ventura" lief es nach Update dann ja auch.
Bitte stellt auch ein Update für Sonoma bereit!
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Worst Experience Ever - Security Password rejected
on July 18, 2023
Posted by: cps928
I bought the WD 5TB My Passport™ for Mac from Officework in January last year. I've been using it nearly everyday to keep all my important files in this external hard drive in the past 18 months. To my shock the hard drive rejected my password and I have no way to retrieve anything suddenly! Have read through all the support pages in WD website and got the answers about they have no way to recover the encrypted data in the hard drive. The only way is to format it or set a new password but all the data in the drive will gone. There's no constructive solution to help recovering my valuable data and WD just keep their hands off from the problem. Will never buy their products again.
Response from Western DigitalBy SM OLS, July 20, 2023
Hello,
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Passport for Mac and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Too difficult to use
on July 4, 2023
Posted by: Not gonna buy this again
There are way too many steps to get this working. I should just be able to plug it in and do what I need.
Response from Western DigitalBy SM OLS, July 6, 2023
Hello,
We regret to hear about your user experience with WD My Passport for Mac External Portable Hard Drive and thank you for taking the time to bring this matter to our attention.
Please know that, Please let us confirm that WD My Passport for Mac Portable is a plug and play device, Use the device VIA USB cable. My Passport for Mac Portable drive is both USB 3.0 ready and USB 2.0 compatible, and built with the trusted quality and reliability that WD is known for.
My Passport for Mac Portable User Manual (PDF):
https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-for-mac-usb-3-0-hdd#WDBA2D0020BBL-WESN
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We regret to hear about your user experience with WD My Passport for Mac External Portable Hard Drive and thank you for taking the time to bring this matter to our attention.
Please know that, Please let us confirm that WD My Passport for Mac Portable is a plug and play device, Use the device VIA USB cable. My Passport for Mac Portable drive is both USB 3.0 ready and USB 2.0 compatible, and built with the trusted quality and reliability that WD is known for.
My Passport for Mac Portable User Manual (PDF):
https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-for-mac-usb-3-0-hdd#WDBA2D0020BBL-WESN
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital