Customer reviews from Western Digital
Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Average customer rating
3.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
44
4 Stars
9
3 Stars
3
2 Stars
6
1 Star
24
86%of customers recommend this product.
(
18 out of
21)
Customer Reviews for Western Digital - WD 5TB My Passport for Mac Portable External Hard Drive Storage USB-C/USB-A 3.2 - Midnight (WDBA2F0050BBL-WESN) - Blue
Customer Rating
5
Two Terabytes! I won't need to upgrade for a while
on June 21, 2021
Posted by: nathan37
from Grand Rapids, MI
Gender:Male
[This review was collected as part of a promotion.] This little hard drive has changed my life. I have 512 GB of storage on my current MacBook Pro. But after pictures, apps, downloads, and files. I always have been getting the dreaded error message that if I want to continue I need to clear some room on the hard drive. Now all I have to do is plug this into my Mac and boom 4 times as much storage as I originally had. Plus it looks good and works exactly as I would expect. I would recommend this to anyone with a Mac, even if you are not out of storage yet. If you are a file hoarder like me that day will come and this will make your life so much easier. You won't have to make the hard decisions of which precious files to delete! Best Purchase Ever!
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Paco
Verified Purchase:Yes
Constantly crashes, unable to complete transfers grouped into more than like 5 files
Response from Western DigitalBy SM OLS Team, July 13, 2021
Hi Paco,
We are sorry to hear about your experience with WD My Passport for Mac hard drive and appreciate your time providing this review and bringing this matter to our attention.
The best practice is to run the extended test on the drive using Data Lifeguard Diagnostics for Windows or First Aid using Disk Utility on a Mac computer. Please refer to the WD support page and follow the instructions to perform an extended test using Data Lifeguard Diagnostics or First Aid using Disk Utility on Mac.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
"How to test a drive for defects or problems on a Mac":
Search for knowledge base article: 14800
We would like to gather more information in order to provide a good overall experience with Western Digital. You can contact us by phone with reference to this review.
Need Help? Please see our "Contact Us" page for information.
We are sorry to hear about your experience with WD My Passport for Mac hard drive and appreciate your time providing this review and bringing this matter to our attention.
The best practice is to run the extended test on the drive using Data Lifeguard Diagnostics for Windows or First Aid using Disk Utility on a Mac computer. Please refer to the WD support page and follow the instructions to perform an extended test using Data Lifeguard Diagnostics or First Aid using Disk Utility on Mac.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
Search for knowledge base article: 6226
"How to test a drive for defects or problems on a Mac":
Search for knowledge base article: 14800
We would like to gather more information in order to provide a good overall experience with Western Digital. You can contact us by phone with reference to this review.
Need Help? Please see our "Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Mommapless
Verified Purchase:Yes
Easy to use, has more capacity than I'll ever need.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
User should not wonder if their data is backed up. So secure the owner can't see it or be assured it's transferred?
Response from Western DigitalBy SM OLS Team, July 9, 2021
Hi Tash Wilson,
We are sorry to hear about your struggle with the initial setup of backup with the WD My Passport for Mac Portable External Hard Drive and thank you for bringing this concern to our attention.
We would like the chance to work with you directly to help address any questions or queries you may have with the drive and help provide a good overall user experience. We suggest you contact our Support team to get a positive resolution for this concern. You can contact us directly via phone and we would be happy to assist you.
Need Help? Please see our "Contact Us" page for information
We are sorry to hear about your struggle with the initial setup of backup with the WD My Passport for Mac Portable External Hard Drive and thank you for bringing this concern to our attention.
We would like the chance to work with you directly to help address any questions or queries you may have with the drive and help provide a good overall user experience. We suggest you contact our Support team to get a positive resolution for this concern. You can contact us directly via phone and we would be happy to assist you.
Need Help? Please see our "Contact Us" page for information
Written by a customer while visiting Western Digital
Posted by: JimmyFrank
Verified Purchase:Yes
The compact design provides for easy portability of a whopping 5TB in the package. I have two of these drives and alternate them as part of my streaming host. This allows me to load up new material on the "offline" drive, disconnect the "online" drive and sync their contents far quicker than it would take to load offline content to the "online" drive.
Written by a customer while visiting Western Digital
Customer Rating
1
Don't buy - destroyed my Mac
on May 13, 2021
Posted by: Lobo
Since trying to use this product, my Mac's fan has been running nonstop. Even dismounting the drive won't make it stop. Buyer beware.
Response from Western DigitalBy SM OLS Team, July 2, 2021
Hi Lobo,
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD My Passport for Mac Drive and appreciate for bringing this matter to our attention.
We would appreciate the opportunity to gather more information from you to ensure all our customers receive the product they are expecting. We suggest you contact our support team to get a positive resolution. You can contact us directly via phone or email and we would be happy to assist you.
Need Help? Please see our "'Contact Us" page for information
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD My Passport for Mac Drive and appreciate for bringing this matter to our attention.
We would appreciate the opportunity to gather more information from you to ensure all our customers receive the product they are expecting. We suggest you contact our support team to get a positive resolution. You can contact us directly via phone or email and we would be happy to assist you.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital