Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.7
(252 Reviews)
Rating breakdown 252 reviews
5 Stars
216
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
9
80%of customers recommend this product.
(
51 out of
64)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
5
Great device!
on July 28, 2023
Posted by: Charlie
from Union South Carolina
I wanted to replace my old doorbell, I came across this product and fell in love with it! I’m glad I bought this doorbell!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
dont get.
on May 18, 2024
Posted by: amooerutumn
we bough one and the door camera dosn't work. it wont connect and it keeps saying it has a update, but when you try to update it it wont and when it dose it stays at the old update basiclay never updated.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 24, 2024
Hello there, thanks for taking the time to share this issue. We're here to help!
If you haven't already, please try uninstalling and reinstalling the Roku Smart Home app to get the latest version. Please check the stability of the internet connection, as it helps for successful firmware updates. Also, consider using the app on a different mobile device to see if it makes any difference. You can check this article https://support.roku.com/article/7875568280855 for more suggested troubleshooting steps for those you haven't tried yet. If the issue persists, kindly contact us back at https://support.roku.com/contactus, as it might need further investigation We hope this helps! Roku Customer Support
If you haven't already, please try uninstalling and reinstalling the Roku Smart Home app to get the latest version. Please check the stability of the internet connection, as it helps for successful firmware updates. Also, consider using the app on a different mobile device to see if it makes any difference. You can check this article https://support.roku.com/article/7875568280855 for more suggested troubleshooting steps for those you haven't tried yet. If the issue persists, kindly contact us back at https://support.roku.com/contactus, as it might need further investigation We hope this helps! Roku Customer Support
Written by a customer while visiting roku.com
Customer Rating
5
Works great with app and tv
on July 18, 2023
Posted by: Kelley
from Booneville MS
We are getting older and do not realize people are at our front door sometimes before it’s to late . Friends family neighbors and delivery drivers we missed them all . Now my phone my grandchild’s and my wife’s phone give an instant notice if someone approaches our front door. Is does not matter if we are at home or not we can still see the person and ask what they need . We had a intruder sneak in while my wife was giving a child a bath and I was gone . I walked in on him . He apologized said he needed diaper money and ran off . She never knew he was in the house . That will never happen again
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Doesn't record when it's supposed to. LIABILITY.
on June 9, 2025
Posted by: Unhappy_customer
from Idaho
I was fairly certain these cameras were only recording some of the time when they are supposed to. Now I'm certain.
I left my house for not even an hour to take one of my dogs to the vet. I returned home and someone had left a water bowl out for my other dog (she was probably very stressed as she's never been left home alone without my other dog). I went to go look at the camera to see which neighbor it was to thank them and give their bowl back but none of my many roku cameras recorded ANYTHING. My dogs have access to the doggie door, AC and plenty of water, but the kind neighbor must have thought she didn't.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, June 14, 2025
Hello Kay! This doesn't sound right, and we'd like to help. Please check if the Roku Smart Home app and doorbell firmware are up to date. Ensure the Person option is enabled under Smart Detection in the app by navigating to the Settings of the specific camera and then clicking on Event Recordings. Also, make sure there aren’t any scheduled rules that might affect when event recordings occur by tapping the [...] at the top of the app and clicking edit rules. If it still doesn’t work, perform a factory reset on the doorbell by pressing and holding the setup button until the status light turns solid yellow, then release it and wait for it to flash again. Set up the doorbell as a new device using this article: https://support.roku.com/article/7895816787991. If the issue persists, please contact us at https://support.roku.com/contactus. We hope this helps. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great price
on July 18, 2023
Posted by: Anonymous
from Modesto CA
Works just as well as ring for less money. Does the same thing I needed.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works well with ROKU TV-
on July 19, 2023
Posted by: Paul W
from The South
Love this! Is integrated with my ROKU TV- keeps me up to date in my ROKU app.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
It's been great.
on July 19, 2023
Posted by: CoJo3053
from NSL, Utah
Been really nice to have.Gives me peace of mind, especially when out of town.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Nifty, reliable little device
on July 19, 2023
Posted by: cruza717
from Los Angeles, CA
I've had this since it first came out, it's proven to be really easy to use and i love that it works with my roku tv and streaming devices
I would recommend this to a friend!
Written by a customer while visiting roku.com