Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.6
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
217
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
13
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
5
Great 🚪 🔔
on August 16, 2026
Posted by: Jeffrey B
Easy to set up easy to install easy to use it comes on the tv you can see it on your phone
Video is very clear you can hear everything said as it records.
Video is very clear you can hear everything said as it records.
Written by a customer while visiting roku.com
Customer Rating
1
Cheap camera, scam.
on May 4, 2026
Posted by: Kris
from Michigan
It says the battery will last 6 months it only lasts a week or so. Camera stopped recording and sending notifications even if you update the ap or reinstall it. This was an absolute waste of money, and a waste of time.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, May 5, 2026
Hi Kris, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Escalation Request – Roku Doorbell Camera
on April 6, 2026
Posted by: OurRoku
from NJ
Dear Roku Customer Support Team,
I am writing to formally escalate an unresolved issue regarding my Roku Wire-Free Video Doorbell & Chime, purchased in late January 2026, along with an indoor Roku camera.
As a long-time Roku customer, I have generally been very satisfied with your products, which is why I chose to expand into your home security devices. Initially, both devices worked well, and we were able to reliably access the doorbell camera remotely, even while traveling internationally.
However, following a recent recharge (the first recharge) of the doorbell approximately three days ago, the device has not functioned properly. Specifically, we are no longer able to delete stored images or video recordings, consistently receiving the error message: “Delete failed. Please try again.” We can also not find the footage in the ‘events’ section, but merely at the bottom on the ‘DoorBell’ page in the Smart Home App.
We have made several attempts to resolve this issue independently, including re-pairing the device, reinstalling the Smart Home app, testing on another mobile device, and adjusting Wi-Fi proximity and phone settings. Unfortunately, none of these steps have resolved the problem.
Earlier today, Monday, April 6th, I contacted customer support but did not receive a resolution. After more than two hours, the chat session ended without acknowledgment. I then called support and requested a supervisor; however, the interaction was also unsuccessful, and the call was disconnected without follow-up. I subsequently sent an email with my contact information but have not received a response.
As a paying annual subscriber to the Roku doorbell camera service, I am currently unable to fully use the product due to this issue. This experience has been both frustrating and disappointing, particularly given my prior positive experiences with Roku.
I am requesting prompt assistance to resolve this matter. I would appreciate either a technical resolution, a replacement device, or guidance on next steps to restore full functionality.
Thank you for your attention to this matter. I look forward to your response.
I am writing to formally escalate an unresolved issue regarding my Roku Wire-Free Video Doorbell & Chime, purchased in late January 2026, along with an indoor Roku camera.
As a long-time Roku customer, I have generally been very satisfied with your products, which is why I chose to expand into your home security devices. Initially, both devices worked well, and we were able to reliably access the doorbell camera remotely, even while traveling internationally.
However, following a recent recharge (the first recharge) of the doorbell approximately three days ago, the device has not functioned properly. Specifically, we are no longer able to delete stored images or video recordings, consistently receiving the error message: “Delete failed. Please try again.” We can also not find the footage in the ‘events’ section, but merely at the bottom on the ‘DoorBell’ page in the Smart Home App.
We have made several attempts to resolve this issue independently, including re-pairing the device, reinstalling the Smart Home app, testing on another mobile device, and adjusting Wi-Fi proximity and phone settings. Unfortunately, none of these steps have resolved the problem.
Earlier today, Monday, April 6th, I contacted customer support but did not receive a resolution. After more than two hours, the chat session ended without acknowledgment. I then called support and requested a supervisor; however, the interaction was also unsuccessful, and the call was disconnected without follow-up. I subsequently sent an email with my contact information but have not received a response.
As a paying annual subscriber to the Roku doorbell camera service, I am currently unable to fully use the product due to this issue. This experience has been both frustrating and disappointing, particularly given my prior positive experiences with Roku.
I am requesting prompt assistance to resolve this matter. I would appreciate either a technical resolution, a replacement device, or guidance on next steps to restore full functionality.
Thank you for your attention to this matter. I look forward to your response.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, April 7, 2026
Hi Alina! We’re sorry to hear about your experience. It's clear that this isn’t the standard we aim to provide. Your feedback is important, and we’ll be sharing it with our product team. Please keep an eye on your email for updates from customer support. Thanks for sharing, and we look forward to giving you a better experience moving forward. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Good Idea, Poor Execution
on March 11, 2026
Posted by: WXYZ
from Fly Over, USA
Well it lasted about a 1.25 years before the battery wouldn't take a charge through the charging port. It appears the plastic around the charging port on the camera had slightly melted/deformed around the port the last time it was charged, which to me could be a potential fire hazard. You can still plug the cable in but it won't charge the battery. This is the wireless/wired version. I ran wires from another door to this unit and it appears to be charging the battery (charged ~5% in ~2 hours).
The overall rating is based on the the above mentioned problem and the following; the voice feature has never worked beyond hearing scratchy distorted sounds when someone speaks (both ways), grainy still photos beyond 5' at best, the app leaves a LOT to be desired. For the original price a year+ ago it really wasn't a good performer or value. I don't mind paying a premium for a premium product but this one falls short on premium product.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, March 12, 2026
Hi Kevin, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
DOORBELL DOES NOT WORK!!!!!!!!!!!!
on February 26, 2026
Posted by: Crystal
from Demorest Georgia
have spent several weeks on the phone and chatting with them to fix my door belll that i order from them online. it does not record the events even when u press the door bell when u try to watch it, it only shows the still images. they have made me several times send them proof that its not working like me being on the phone isnt enough proof or the fact that i have sent so much stuff to them proving that its not working just to hear we will send this to the tech support ill then get an email saying its fixed, and it has not! its been almost 5 weeks of this. I should have stayed with ring!!!
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, February 27, 2026
Hello Crystal, it's clear that this is not the standard we want our customers to experience. We have reviewed your interactions with our representative and noted that this matter has been escalated to our backend engineers for further investigation. This may take some time as they are diligently working on the reported issue. We sincerely apologize for the inconvenience and appreciate your patience and cooperation. For further updates, please keep an eye on your email. Thanks again! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Roku Doorbell Relay Mater Video Viewed ROKU
on January 8, 2026
Posted by: Anonymous
from Jackson MIssissippi
It have been smarter times in Technology in Law bt also been great Security Output in Monument so awhile awaking was the Video Law perhaps awaking is console by Law Entertament so thoughtful CE became NEW Video as well as greatful providence Realay Mastering SE our day to day windows so i am welcoming dated for this new monument job on behalf working hard as ROKU SE VIDEO DOORBELL so thankful...
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Not worth it, even on sale.
on November 25, 2025
Posted by: Nbmay
from Kentucky
I got this on sale and even then, it was a huge disappointment. Initial setup was a pain, it didn't want to connect to the wifi. Once it was set up, it consistently disconnects and wont reconnect (the only device I have that does this). The live video quality is poor, and event videos won't save. About an hour after initial setup, all events just take a still image instead of a video, an issue that's been complained about online for years. And to top it off, I have to pay for shipping for my return all because this piece of junk doesn't do the only task it's supposed to.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, November 25, 2025
Hi Nikolas, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Easy set up
on November 23, 2025
Posted by: Loretta N
I’m no techie but I had it set up and watching on my tv in a few minutes. Was way cheaper than our old Arlo . I only wish the cameras had a wider view.
Written by a customer while visiting roku.com