Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.6
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
217
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
13
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
5
Excellent product
on May 5, 2025
Posted by: Donna B
This is a very good camera and easy to install. I am really glad I got
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on April 22, 2025
Posted by: LaToya Brown
Great Product, easy to connect and captures everything around the area. I highly recommend
Written by a customer while visiting roku.com
Customer Rating
2
Missing instructions
on April 19, 2025
Posted by: Mr Lucky
from Racine, WI
I only received "Quick Start" instructions in the box, but no complete written ones. Using the QR Code, I followed all the instructions, except for one. The instructions about the tiny security screw at the bottom. I did search the internet, and I did find the following, "Using the included T8 screwdriver, drive and tighten the security screw into the bottom of your video doorbell to keep it in place." After trying this for 15 minutes, I gave up. There is NO WAY you can 'drive' this screw into anything!! It just keeps rotating! Your Technical Writers evidently did not try to assemble this product while writing about it! So, I have the completed unit working, but without this 'security screw' attached! Now what?
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, April 21, 2025
Hello! Thank you for sharing your feedback. Please note that the security screw required to tighten and secure the bottom of your video doorbell should be included in the box. We encourage you to visit our website at support.roku.com/contactus to connect with an agent and get started. Your feedback is very important to us, and we are eager to assist you. Thanks again! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Highly recommend.
on April 15, 2025
Posted by: Samantha B
I love it. I'm able to keep my house secure and keep an eye on my disabled father, leaving the house in his electric wheelchair.
Written by a customer while visiting roku.com
Customer Rating
5
on April 12, 2025
Posted by: Curtis B
Once I got it to working , I love every second of it.Yes I would tell all my family and neighbors about how awesome it works!!!
Written by a customer while visiting roku.com
Customer Rating
5
on April 8, 2025
Posted by: Nancy L
Love the quality of it and good view and set up easy
Written by a customer while visiting roku.com
Customer Rating
5
Love it
on April 2, 2025
Posted by: the C
Easy set up, wide perspective camera that moves towards movement
Written by a customer while visiting roku.com
Customer Rating
3
Had Rainy Windy day the t way audio stopped
on April 1, 2025
Posted by: Jay01
from Maryland
Visitors can hear me talking but I can't hear them talking
I would recommend this to a friend!
Response from roku.comBy Jessica, Roku Customer Advocate, April 5, 2025
Hello Jay, thank you for bringing this matter to our attention. We’re here to help! If you haven't already done so, please ensure that both the Roku Smart Home app and your doorbell are updated to the latest versions. To restart the doorbell, go to the Doorbell page, select Settings, and then choose Restart Device. Additionally, you may want to power cycle the doorbell. If the issue continues after these steps, please perform a factory reset and set it up as if it were a new device. You can follow this article for a detailed setup process: https://support.roku.com/article/7895816787991. If you require further assistance, don’t hesitate to contact us at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com