Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.7
(252 Reviews)
Rating breakdown 252 reviews
5 Stars
216
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
9
80%of customers recommend this product.
(
51 out of
64)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
5
Doorbell Camera
on July 31, 2023
Posted by: Freda
from Riverdale, GA
This doorbell camera is a great alternative to the Ring camera. The additional feature of popping up on your Roku tv and speaking is a great feature.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Don’t waste your money
on April 15, 2024
Posted by: Trav09
from Arkansas
Title says it all the wired one works a thousand times better the chime is literally 5 feet from it and the doorbell signal is weak / non existent
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 1, 2024
Hi there, thanks for taking the time to share this connectivity issue. We have a few tips that may help. Make sure the Roku Smart Home app and doorbell firmware are up to date. Power cycle the doorbell. If the issue persists, we suggest doing a factory reset. Kindly check this article: https://support.roku.com/article/7873439113623#section-3 for more troubleshooting steps on how to fix connectivity issues.
We hope this information helps you!
Roku Customer Advocate
We hope this information helps you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Expensive paperweight
on September 22, 2023
Posted by: Law2337
from Racine wi
Worked fine for a couple weeks, then you find out it doesn't have the ability to recharge. This is a common problem with no solution, posted on many message boards. At this point point, you no longer have receipts and packaging to return. Roku does not offer any help for this issue.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi Law2337, we appreciate you taking a moment to share your feedback. This is unusual and we'd like to learn more so that we can escalate it to a member of our team to investigate. Please visit support.roku.com/contactus where you can connect with an agent who can help.
As a quick tip, always be sure to use the charging cable and power block that come included with your doorbell. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences.
Thanks!
Roku Customer Advocate
As a quick tip, always be sure to use the charging cable and power block that come included with your doorbell. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on April 30, 2023
Posted by: Sal F
from Long island
Was excited to use this video doorbell. Resolution is horrible
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use and has helped so much.
on July 28, 2023
Posted by: Vmnolan
from Bull shoals, ar.
Easy to use and has solved several problems for me.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
on June 8, 2024
Posted by: Benita D
I needed help setting it up.but the batteries last .the only thing I dont like is the is a glitch in the app and you can't record to an SD card so would not recommand this until you fix this
Response from roku.comBy Jessica, Roku Customer Advocate, October 24, 2024
Hi Benita, thank you for choosing our product! We’re here to help. Have you encountered any error messages or codes on the Roku Smart Home app? If you haven't already, please try uninstalling and reinstalling the app. Make sure that both the doorbell and the app are up to date. You might also want to test the app on another mobile device to see if that makes a difference. Please note that Roku doorbells don't have a micro SD card slot, this is only available with our cameras. To access video recordings and other premium features, we suggest purchasing a Roku Home Subscription. You can find more information at https://www.roku.com/products/smart-home/smart-home-subscription. If you need further assistance, feel free to contact us at https://support.roku.com/contactus. Your feedback is very important to us as we strive to improve our services. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Don’t buy- is defective and Roku doesnt care
on May 7, 2023
Posted by: rokuSUCKS
You will be wasting your money. The backplate is built HORRIBLY and doesn't attach correctly to the wedge. Or maybe it is the wedge or the slots in the back of the camera that are the issue. Who knows. And if you contact customer service to ask for directions, guess what? DIRECTIONS DON'T EXIST FOR ATTACHING THE WEDGE TO THE BACKPLATE CORRECTLY. Either that, or Roku KNOWS that their product is dysfunctional and so they are purposely not making directions because they know that no matter what you do, nothing is going to make it work because something is wrong with the way the backplate or the wedge or the slots in the back or the camera are built. Also, don't bother contacting their customer service cuz Roku makes them ask you a bunch of unnecesary questions and then they will repeatedly dodge DIRECT questions by saying "I'm sorry to hear that." It is wild. I have no idea how such a horribly run company is still in business. Roku- you should be embarrassed by the quality of your products and your customer service. (The individual customer service agents are not the issue, it is Roku’s ridiculous policies for how the agents have to communicate with customers that is the issue. And the fact that the agents can’t even help customers because Roku doesn’t even make complete directions for their products.)
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 5, 2023
Hi, thanks for reaching out. This is valuable feedback that you've shared and we're going to be passing this along to our Customer Support and Product teams.
In the meantime, we'd like to offer some assistance to getting your doorbell securely attached to the wedge. Start by installing the angled wedge to your wall using the screws provided. Then, you will take the backer plate and align it with the screw holes on the wedge. Before you screw it in, make sure that the posts in the 4 corners of the backer plater are facing outwards and upwards. Once the backer plate is screwed into the wedge on the wall, you are ready to mount your doorbell!
The doorbell will slide right onto these aforementioned posts. It should fit snugly and be quite difficult to remove again from the wall.
We hope this helps but if you're still having any issues, please reach out to our team directly at customer.advocate@roku.com so that we can assist.
Thank you!
Roku Customer Advocate
In the meantime, we'd like to offer some assistance to getting your doorbell securely attached to the wedge. Start by installing the angled wedge to your wall using the screws provided. Then, you will take the backer plate and align it with the screw holes on the wedge. Before you screw it in, make sure that the posts in the 4 corners of the backer plater are facing outwards and upwards. Once the backer plate is screwed into the wedge on the wall, you are ready to mount your doorbell!
The doorbell will slide right onto these aforementioned posts. It should fit snugly and be quite difficult to remove again from the wall.
We hope this helps but if you're still having any issues, please reach out to our team directly at customer.advocate@roku.com so that we can assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Worked a few days then nothing
on March 9, 2025
Posted by: David
from San Antonio Texas
Just bought the wired/wireless video doorbell. Charged it up, connected to my wifi and for 4 days it worked. This morning the doorbell light started flashing so I put it to charge. (0430). It's now 1900 and should be fully charged. Light slowly flashing blue and doesn't connect to my wifi. Tried reaching out to customer service however, sadly no one is answering. I've reset the chime several times, unplugged it, waited for a count of 30, plugged it back in. Pressing the reset button doesn't work either.
If I can't get it to work by tomorrow morning, I'm taking it back to the store to swap it out, get a refund. No matter the solution, I'll leave the review for later.
If I can't get it to work by tomorrow morning, I'm taking it back to the store to swap it out, get a refund. No matter the solution, I'll leave the review for later.
**had to pick a star so for now only one **
Response from roku.comBy Jessica, Roku Customer Advocate, March 11, 2025
Hello David! Thank you for bringing this issue to our attention. Have you encountered any error messages or codes on the Roku Smart Home app? We recommend restarting your router and moving your device closer to it. Additionally, try reducing the number of other devices using your network. Please ensure that the app on your mobile device is updated to the latest version. You might also want to test the app on a different mobile device to see if that resolves the issue. If the problem persists, feel free to contact us at https://support.roku.com/contactus for further assistance. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com