Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.7
(252 Reviews)
Rating breakdown 252 reviews
5 Stars
216
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
9
80%of customers recommend this product.
(
51 out of
64)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
2
Waste of Money! Piece of crap!
on July 10, 2025
Posted by: Rcoulter1001
from Greensburg,KY
Bought this for both doorbell and supposed camera features to keep an eye on our house when home or if we had to go away for anything. I even paid for the subscription for the better features. I went step by step setting it up. Needless to say highly disappointed as it didn't record or alert me to multiple things. My new vehicle was in view of the sensor and etc. It never alerted the motion or anything that someone was attempting to mess with it. When we would go to appts it wouldn't alert us in the app of anything that was happening.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
A great camera for the price
on August 1, 2025
Posted by: Micki M
It’s a good camera for making sure your house is safe and to see who is coming on your property and the door bell is loud. Putting the doorbell up took maybe 1 min after you get it set up on the app. The app is user friendly and set up
Is quick. Also it charges super quick. Only issue I have had is once in awhile it does go super dark and then it goes back to normal not sure why but it’s still a great affordable camera.
Is quick. Also it charges super quick. Only issue I have had is once in awhile it does go super dark and then it goes back to normal not sure why but it’s still a great affordable camera.
Written by a customer while visiting roku.com
Customer Rating
5
My new favorite camera!
on November 13, 2025
Posted by: Mark S
I have struggled for years now with not having a doorbell or camera and this device was the perfect easy fit for my needs. Super easy and i love having confirmations of visitors and packages. I would highly recommend this device for ease of use and clarity.
Written by a customer while visiting roku.com
Customer Rating
1
Not worth it, even on sale.
on November 25, 2025
Posted by: Nbmay
from Kentucky
I got this on sale and even then, it was a huge disappointment. Initial setup was a pain, it didn't want to connect to the wifi. Once it was set up, it consistently disconnects and wont reconnect (the only device I have that does this). The live video quality is poor, and event videos won't save. About an hour after initial setup, all events just take a still image instead of a video, an issue that's been complained about online for years. And to top it off, I have to pay for shipping for my return all because this piece of junk doesn't do the only task it's supposed to.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, November 25, 2025
Hi Nikolas, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible detection capabilities
on June 11, 2023
Posted by: Bbb365
from Arizona
1- it doesnt start recording people until they are pretty close. So people walking by the house dont get recorded. 2- it doesnt detect vehicles pulling up to the house, but will frequently record absolutely NOTHING and then claim it is a vehicle. This detection capabilities are absolute trash and Roku really jumped the gun putting this trash product on the market.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 5, 2023
Hi, thanks for your feedback! We're always looking to improve our products and will be sure to pass your comments along to the product team.
In the meantime, you might try checking your detection settings—ensure that it is set to "High" so that your doorbell will pick up more movement in the frame. Similarly, if your camera is recording nothing, it can sometimes pick up trees or shadows in the wind. Some customers choose to add a detection zone around these trees or shadows, or adjust the event recordings to only pick up Smart detection items.
We hope this helps! And feel free to reach out to a member of our support team online at support.roku.com/contactus if you need any further assistance.
Roku Customer Advocate
In the meantime, you might try checking your detection settings—ensure that it is set to "High" so that your doorbell will pick up more movement in the frame. Similarly, if your camera is recording nothing, it can sometimes pick up trees or shadows in the wind. Some customers choose to add a detection zone around these trees or shadows, or adjust the event recordings to only pick up Smart detection items.
We hope this helps! And feel free to reach out to a member of our support team online at support.roku.com/contactus if you need any further assistance.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on July 29, 2023
Posted by: Trina
from Crossett, Arkansas
I bought my Roku cameras back in June and I Love It!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Outstanding visuals
on July 30, 2023
Posted by: Whisktangfox4
from Des Moines, Iowa
I bought this at the recommendation of my daughter and could not be more pleased. The clarity of this thing is amazing. It's nice to not have to be in the house and still be able to answer the door if someone comes. The battery life is also unreal in this thing as I've only charged it once in the two months I've had it. I would highly recommend this product to anybody looking for this type of thing.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excellent video and audio quality records for hour
on July 28, 2023
Posted by: Sarah
from Ny Ny
I bought this two months ago in very happy with the product
I would recommend this to a friend!
Written by a customer while visiting roku.com