Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.6
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
217
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
13
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
5
Works well with ROKU TV-
on July 19, 2023
Posted by: Paul W
from The South
Love this! Is integrated with my ROKU TV- keeps me up to date in my ROKU app.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great price
on July 18, 2023
Posted by: Anonymous
from Modesto CA
Works just as well as ring for less money. Does the same thing I needed.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works great with app and tv
on July 18, 2023
Posted by: Kelley
from Booneville MS
We are getting older and do not realize people are at our front door sometimes before it’s to late . Friends family neighbors and delivery drivers we missed them all . Now my phone my grandchild’s and my wife’s phone give an instant notice if someone approaches our front door. Is does not matter if we are at home or not we can still see the person and ask what they need . We had a intruder sneak in while my wife was giving a child a bath and I was gone . I walked in on him . He apologized said he needed diaper money and ran off . She never knew he was in the house . That will never happen again
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I Love this Doorbell
on July 18, 2023
Posted by: Shay2021
from Houston, TX
I recently moved to an apartment by myself and I needed just a little extra protection. I saw an ad for this on TikTok and I already had a Roku tv so I thought this would fit well. It absolutely did. I love how it shows an alert on the tv when the doorbell is pressed and it only alerts my phone when the camera catches any motion. The battery lasts about 2 months since its note wired in. I will say the only downfall is that it’s hard to find renter friendly doorbell mount but I managed to find one to kind of work with it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great
on July 18, 2023
Posted by: Unity
I love it now how do I get subscribe it only does still pics I like it how the feee trail was
Written by a customer while visiting roku.com
Customer Rating
1
Terrible detection capabilities
on June 11, 2023
Posted by: Bbb365
from Arizona
1- it doesnt start recording people until they are pretty close. So people walking by the house dont get recorded. 2- it doesnt detect vehicles pulling up to the house, but will frequently record absolutely NOTHING and then claim it is a vehicle. This detection capabilities are absolute trash and Roku really jumped the gun putting this trash product on the market.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 5, 2023
Hi, thanks for your feedback! We're always looking to improve our products and will be sure to pass your comments along to the product team.
In the meantime, you might try checking your detection settings—ensure that it is set to "High" so that your doorbell will pick up more movement in the frame. Similarly, if your camera is recording nothing, it can sometimes pick up trees or shadows in the wind. Some customers choose to add a detection zone around these trees or shadows, or adjust the event recordings to only pick up Smart detection items.
We hope this helps! And feel free to reach out to a member of our support team online at support.roku.com/contactus if you need any further assistance.
Roku Customer Advocate
In the meantime, you might try checking your detection settings—ensure that it is set to "High" so that your doorbell will pick up more movement in the frame. Similarly, if your camera is recording nothing, it can sometimes pick up trees or shadows in the wind. Some customers choose to add a detection zone around these trees or shadows, or adjust the event recordings to only pick up Smart detection items.
We hope this helps! And feel free to reach out to a member of our support team online at support.roku.com/contactus if you need any further assistance.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Don’t buy- is defective and Roku doesnt care
on May 7, 2023
Posted by: rokuSUCKS
You will be wasting your money. The backplate is built HORRIBLY and doesn't attach correctly to the wedge. Or maybe it is the wedge or the slots in the back of the camera that are the issue. Who knows. And if you contact customer service to ask for directions, guess what? DIRECTIONS DON'T EXIST FOR ATTACHING THE WEDGE TO THE BACKPLATE CORRECTLY. Either that, or Roku KNOWS that their product is dysfunctional and so they are purposely not making directions because they know that no matter what you do, nothing is going to make it work because something is wrong with the way the backplate or the wedge or the slots in the back or the camera are built. Also, don't bother contacting their customer service cuz Roku makes them ask you a bunch of unnecesary questions and then they will repeatedly dodge DIRECT questions by saying "I'm sorry to hear that." It is wild. I have no idea how such a horribly run company is still in business. Roku- you should be embarrassed by the quality of your products and your customer service. (The individual customer service agents are not the issue, it is Roku’s ridiculous policies for how the agents have to communicate with customers that is the issue. And the fact that the agents can’t even help customers because Roku doesn’t even make complete directions for their products.)
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, July 5, 2023
Hi, thanks for reaching out. This is valuable feedback that you've shared and we're going to be passing this along to our Customer Support and Product teams.
In the meantime, we'd like to offer some assistance to getting your doorbell securely attached to the wedge. Start by installing the angled wedge to your wall using the screws provided. Then, you will take the backer plate and align it with the screw holes on the wedge. Before you screw it in, make sure that the posts in the 4 corners of the backer plater are facing outwards and upwards. Once the backer plate is screwed into the wedge on the wall, you are ready to mount your doorbell!
The doorbell will slide right onto these aforementioned posts. It should fit snugly and be quite difficult to remove again from the wall.
We hope this helps but if you're still having any issues, please reach out to our team directly at customer.advocate@roku.com so that we can assist.
Thank you!
Roku Customer Advocate
In the meantime, we'd like to offer some assistance to getting your doorbell securely attached to the wedge. Start by installing the angled wedge to your wall using the screws provided. Then, you will take the backer plate and align it with the screw holes on the wedge. Before you screw it in, make sure that the posts in the 4 corners of the backer plater are facing outwards and upwards. Once the backer plate is screwed into the wedge on the wall, you are ready to mount your doorbell!
The doorbell will slide right onto these aforementioned posts. It should fit snugly and be quite difficult to remove again from the wall.
We hope this helps but if you're still having any issues, please reach out to our team directly at customer.advocate@roku.com so that we can assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Disappointed
on April 30, 2023
Posted by: Sal F
from Long island
Was excited to use this video doorbell. Resolution is horrible
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com