Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.6
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
216
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
13
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
4
on September 17, 2025
Posted by: Kenneth H
I really like the picture, it come in so clear,, I like the way it records,,, also,, I love how I can hear real good ,,, an the person coming to my doorbell, can hear me good.. I'm very satisfied
Written by a customer while visiting roku.com
Customer Rating
5
on September 21, 2025
Posted by: Jimmy S
I like it good pictures it picks up everything it has good quality i would recommend to anyone
Written by a customer while visiting roku.com
Customer Rating
4
Great affordable product!
on October 4, 2025
Posted by: Great Affordable Option
from Texas
Been using Roku products for 3+ years and pleased with them.
However recently purchased battery video doorbell and seems there is no direct fit removable secure mounts available? Had to modify one to fit, Is there one that roku recommends? Great product but not rental property mounting friendly.
However recently purchased battery video doorbell and seems there is no direct fit removable secure mounts available? Had to modify one to fit, Is there one that roku recommends? Great product but not rental property mounting friendly.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Wireless Doorbell Camera Works Well
on November 6, 2025
Posted by: Robert S
The wireless doorbell camera works well, but the other wireless cameras are not as reliable. I have two that only work for a short time before they stop functioning.
Roku, would you accept those two in exchange for a different ROKU camera?
Roku, would you accept those two in exchange for a different ROKU camera?
Response from roku.comBy Jessica, Roku Customer Advocate, November 6, 2025
Hi Robert, thank you for sharing your feedback. Have you had the opportunity to contact our customer support team? We would be happy to learn more and assist you in troubleshooting this issue. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Kindly note that we can only replace devices that are the same as what you have purchased. Your feedback is very important to us, and we are eager to assist you. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Easy set up
on November 23, 2025
Posted by: Loretta N
I’m no techie but I had it set up and watching on my tv in a few minutes. Was way cheaper than our old Arlo . I only wish the cameras had a wider view.
Written by a customer while visiting roku.com
Customer Rating
1
Good Idea, Poor Execution
on March 11, 2026
Posted by: WXYZ
from Fly Over, USA
Well it lasted about a 1.25 years before the battery wouldn't take a charge through the charging port. It appears the plastic around the charging port on the camera had slightly melted/deformed around the port the last time it was charged, which to me could be a potential fire hazard. You can still plug the cable in but it won't charge the battery. This is the wireless/wired version. I ran wires from another door to this unit and it appears to be charging the battery (charged ~5% in ~2 hours).
The overall rating is based on the the above mentioned problem and the following; the voice feature has never worked beyond hearing scratchy distorted sounds when someone speaks (both ways), grainy still photos beyond 5' at best, the app leaves a LOT to be desired. For the original price a year+ ago it really wasn't a good performer or value. I don't mind paying a premium for a premium product but this one falls short on premium product.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, March 12, 2026
Hi Kevin, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Escalation Request – Roku Doorbell Camera
on April 6, 2026
Posted by: OurRoku
from NJ
Dear Roku Customer Support Team,
I am writing to formally escalate an unresolved issue regarding my Roku Wire-Free Video Doorbell & Chime, purchased in late January 2026, along with an indoor Roku camera.
As a long-time Roku customer, I have generally been very satisfied with your products, which is why I chose to expand into your home security devices. Initially, both devices worked well, and we were able to reliably access the doorbell camera remotely, even while traveling internationally.
However, following a recent recharge (the first recharge) of the doorbell approximately three days ago, the device has not functioned properly. Specifically, we are no longer able to delete stored images or video recordings, consistently receiving the error message: “Delete failed. Please try again.” We can also not find the footage in the ‘events’ section, but merely at the bottom on the ‘DoorBell’ page in the Smart Home App.
We have made several attempts to resolve this issue independently, including re-pairing the device, reinstalling the Smart Home app, testing on another mobile device, and adjusting Wi-Fi proximity and phone settings. Unfortunately, none of these steps have resolved the problem.
Earlier today, Monday, April 6th, I contacted customer support but did not receive a resolution. After more than two hours, the chat session ended without acknowledgment. I then called support and requested a supervisor; however, the interaction was also unsuccessful, and the call was disconnected without follow-up. I subsequently sent an email with my contact information but have not received a response.
As a paying annual subscriber to the Roku doorbell camera service, I am currently unable to fully use the product due to this issue. This experience has been both frustrating and disappointing, particularly given my prior positive experiences with Roku.
I am requesting prompt assistance to resolve this matter. I would appreciate either a technical resolution, a replacement device, or guidance on next steps to restore full functionality.
Thank you for your attention to this matter. I look forward to your response.
I am writing to formally escalate an unresolved issue regarding my Roku Wire-Free Video Doorbell & Chime, purchased in late January 2026, along with an indoor Roku camera.
As a long-time Roku customer, I have generally been very satisfied with your products, which is why I chose to expand into your home security devices. Initially, both devices worked well, and we were able to reliably access the doorbell camera remotely, even while traveling internationally.
However, following a recent recharge (the first recharge) of the doorbell approximately three days ago, the device has not functioned properly. Specifically, we are no longer able to delete stored images or video recordings, consistently receiving the error message: “Delete failed. Please try again.” We can also not find the footage in the ‘events’ section, but merely at the bottom on the ‘DoorBell’ page in the Smart Home App.
We have made several attempts to resolve this issue independently, including re-pairing the device, reinstalling the Smart Home app, testing on another mobile device, and adjusting Wi-Fi proximity and phone settings. Unfortunately, none of these steps have resolved the problem.
Earlier today, Monday, April 6th, I contacted customer support but did not receive a resolution. After more than two hours, the chat session ended without acknowledgment. I then called support and requested a supervisor; however, the interaction was also unsuccessful, and the call was disconnected without follow-up. I subsequently sent an email with my contact information but have not received a response.
As a paying annual subscriber to the Roku doorbell camera service, I am currently unable to fully use the product due to this issue. This experience has been both frustrating and disappointing, particularly given my prior positive experiences with Roku.
I am requesting prompt assistance to resolve this matter. I would appreciate either a technical resolution, a replacement device, or guidance on next steps to restore full functionality.
Thank you for your attention to this matter. I look forward to your response.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, April 7, 2026
Hi Alina! We’re sorry to hear about your experience. It's clear that this isn’t the standard we aim to provide. Your feedback is important, and we’ll be sharing it with our product team. Please keep an eye on your email for updates from customer support. Thanks for sharing, and we look forward to giving you a better experience moving forward. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Cheap camera, scam.
on May 4, 2026
Posted by: Kris
from Michigan
It says the battery will last 6 months it only lasts a week or so. Camera stopped recording and sending notifications even if you update the ap or reinstall it. This was an absolute waste of money, and a waste of time.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, May 5, 2026
Hi Kris, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist! Roku Customer Advocate
Written by a customer while visiting roku.com