Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.7
(252 Reviews)
Rating breakdown 252 reviews
5 Stars
216
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
9
80%of customers recommend this product.
(
51 out of
64)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
3
Not keeping your promise
on March 5, 2025
Posted by: Roku wireless doorbell ca
from OH
I was granted a 14 day free trial for this wireless doorbell camera and it was great at first, then no more notifications or videos after the 4th day. Highly doubt that I will be purchasing a plan when you can hold up to a 14 day free trial period.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, March 14, 2025
Hello Kimberly, thank you for sharing your experience with us. We noticed that you have already contacted our customer support team, however, the representative was unable to complete the troubleshooting steps with you because you are not currently at the doorbell's location. Once you return to the location, please try to power cycle the doorbell by flipping the breaker switch that powers it to the "OFF" position. Wait for 10 full seconds. Flip the breaker switch back to the "ON" position. Additionally, sign out of the Roku Smart Home app and then sign back in. Make sure that both the app and the device are updated. If the issue persists, please contact us at https://support.roku.com/contactus for further assistance. We hope this helps. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on July 25, 2023
Posted by: CAlexander
from Gallatin, TN
I bought this as a security thing, it's been great, easy to set up and use. I would highly recommend this.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Mixed feelings
on November 11, 2023
Posted by: CJ B
from Maryland
I just purchased and have to charge battery already… it’s only been two days. Maybe I’m doing something wrong… but love the range and clarity of camera.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi CJ, thanks for sharing as we can help! When a camera's battery is draining too quickly, it's usually because the camera is recording many new events throughout the day. Visit your camera's Settings, Device info, and Battery usage to see how your battery is being most impacted.
As a tip, it can help to decrease your event recordings, lower detection sensitivity, increase your camera's cooldown time, and decrease your maximum video time. These adjusts are all located inside of your camera's settings and can significantly preserve your battery life. However, if you prefer, we also offer a solar panel accessory that will charge your camera when placed in sunlight.
If your camera battery continues to perform poorly even after making these changes, please reach out to a member of our team at support.roku.com/contactus so that we can assist.
Thank you!
Roku Customer Advocate
As a tip, it can help to decrease your event recordings, lower detection sensitivity, increase your camera's cooldown time, and decrease your maximum video time. These adjusts are all located inside of your camera's settings and can significantly preserve your battery life. However, if you prefer, we also offer a solar panel accessory that will charge your camera when placed in sunlight.
If your camera battery continues to perform poorly even after making these changes, please reach out to a member of our team at support.roku.com/contactus so that we can assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
al
on April 8, 2024
Posted by: alan poulin
works great love that I can see it on the tv that is all of my tvs and my phone at no extra cost
Written by a customer while visiting roku.com
Customer Rating
5
on April 17, 2024
Posted by: Holly Kessinger
For the price it does the job!! I like how I can connect it to my tv and see who is at my door
Written by a customer while visiting roku.com
Customer Rating
4
on May 16, 2024
Posted by: Hollie S
It can be a lithe delayed. And sometimes the picture isn't real clear.
Written by a customer while visiting roku.com
Customer Rating
5
on June 4, 2024
Posted by: Tamara S
I love just wish it still records and I can’t get in touch with anybody to see. What I need to do
Written by a customer while visiting roku.com
Customer Rating
5
on June 6, 2024
Posted by: Bobbie B
I love this product. It is so easy to install and it is very user friendly.
Written by a customer while visiting roku.com