Customer reviews from roku.com
Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Average customer rating
4.6
(257 Reviews)
Rating breakdown 257 reviews
5 Stars
217
4 Stars
18
3 Stars
4
2 Stars
5
1 Star
13
75%of customers recommend this product.
(
51 out of
68)
Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
5
Wire Free Video Door Bell
on April 3, 2024
Posted by: Anonymous
I absolutely love it! Wish I didn’t have to charge it so often, but I definitely feel safer
Written by a customer while visiting roku.com
Customer Rating
5
Works great
on April 3, 2024
Posted by: Donald Budney
Exactly as I was expecting! Works with my tv’s and my cameras to be viewed in one place!
Written by a customer while visiting roku.com
Customer Rating
5
on April 2, 2024
Posted by: Anonymous
It is great. We love it. It has really helped us hear and see someone at our door, and in our front yard. It is really helpful. Now I have another Roku camera on the back of the house, and a base station. They all work great, and we are very pleased with your products. They are very easy to set up and get them to sync. Thank you.
Written by a customer while visiting roku.com
Customer Rating
5
ROKU Wireless Video Doorbell is Great
on April 2, 2024
Posted by: Stephen Summerville
I wish I had found this sooner than I did. My wife and I are really enjoying it. Thank you for a great product.
Written by a customer while visiting roku.com
Customer Rating
5
Works as advertised
on February 11, 2024
Posted by: veritas
from Baton Rouge, La
I purchased this camera 2 months ago. I am satisfied with the performance of the camera. Stays connected to Wi-Fi. Pans & Tilts with no issues. Video quality is very good. I like being able to view from my phone or ROKU TVs.
Written by a customer while visiting roku.com
Customer Rating
2
Doesn’t connect, always has Error IV22-20004
on November 26, 2023
Posted by: NFarms
from New York
I thought the camera a few weeks ago and nearly every single day I am pulling the camera off to rest and reconnect to the chime and monitoring hub. After that it’ll work for a few days but once someone rings the doorbell or comes in the view it goes back to being unable to connect. Do not understand how Roku can make such amazing products and interior cameras that work flawlessly but can’t build a doorbell camera that works. Cant troubleshoot the issue because Roku smart home just says it’s a distance error when it couldn’t be with the chime and the modem being within a few feet of each other. Honestly ready to return the camera to the store and switch to ring. If you’re thinking about buying one, I just wouldn’t. Should’ve read reviews for once before buying this product. Only thing actually nice about it, is when it does work it has great video and sound quality but that just doesn’t justify the cameras failure to preform as advertised and expected
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Mixed feelings
on November 11, 2023
Posted by: CJ B
from Maryland
I just purchased and have to charge battery already… it’s only been two days. Maybe I’m doing something wrong… but love the range and clarity of camera.
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Hi CJ, thanks for sharing as we can help! When a camera's battery is draining too quickly, it's usually because the camera is recording many new events throughout the day. Visit your camera's Settings, Device info, and Battery usage to see how your battery is being most impacted.
As a tip, it can help to decrease your event recordings, lower detection sensitivity, increase your camera's cooldown time, and decrease your maximum video time. These adjusts are all located inside of your camera's settings and can significantly preserve your battery life. However, if you prefer, we also offer a solar panel accessory that will charge your camera when placed in sunlight.
If your camera battery continues to perform poorly even after making these changes, please reach out to a member of our team at support.roku.com/contactus so that we can assist.
Thank you!
Roku Customer Advocate
As a tip, it can help to decrease your event recordings, lower detection sensitivity, increase your camera's cooldown time, and decrease your maximum video time. These adjusts are all located inside of your camera's settings and can significantly preserve your battery life. However, if you prefer, we also offer a solar panel accessory that will charge your camera when placed in sunlight.
If your camera battery continues to perform poorly even after making these changes, please reach out to a member of our team at support.roku.com/contactus so that we can assist.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Expensive paperweight
on September 22, 2023
Posted by: Law2337
from Racine wi
Worked fine for a couple weeks, then you find out it doesn't have the ability to recharge. This is a common problem with no solution, posted on many message boards. At this point point, you no longer have receipts and packaging to return. Roku does not offer any help for this issue.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, October 31, 2023
Hi Law2337, we appreciate you taking a moment to share your feedback. This is unusual and we'd like to learn more so that we can escalate it to a member of our team to investigate. Please visit support.roku.com/contactus where you can connect with an agent who can help.
As a quick tip, always be sure to use the charging cable and power block that come included with your doorbell. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences.
Thanks!
Roku Customer Advocate
As a quick tip, always be sure to use the charging cable and power block that come included with your doorbell. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com