Customer Reviews for Roku - Smart Home Wire-free Video Doorbell & Chime with Motion & Sound Detection, Remote Monitoring, 1440p HD Night Vision - White
Customer Rating
4
Connectivity issues
on April 20, 2024
Posted by: Roy Shipman
So far the issue of connectivity with the network, the Smart Home app and the chime. It works well as a door bell. But is weak staying connected.
I was always interested in the ring doorbell but I have everything Roku so I thought I’d give it a chance … I LOVE IT . Honestly the price for it is a steal . I will be using Roku products a lot more
Title says it all the wired one works a thousand times better the chime is literally 5 feet from it and the doorbell signal is weak / non existent
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, July 1, 2024
Hi there, thanks for taking the time to share this connectivity issue. We have a few tips that may help. Make sure the Roku Smart Home app and doorbell firmware are up to date. Power cycle the doorbell. If the issue persists, we suggest doing a factory reset. Kindly check this article: https://support.roku.com/article/7873439113623#section-3 for more troubleshooting steps on how to fix connectivity issues.
We hope this information helps you! Roku Customer Advocate