Customer reviews from https://www.asus.com
ASUS - PRIME B550-PLUS AC-HES
Average customer rating
4.4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
19
4 Stars
5
3 Stars
4
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for ASUS - PRIME B550-PLUS AC-HES
Posted by: Johnny M
Verified Purchase:Yes
Easy installation. A good idea is for noobie people to make sure if their PC doesn't have CD capability to download on a USB drive the Asus bios drives updater.
Written by a customer while visiting https://www.asus.com
Posted by: Retired Software Engineer
Verified Purchase:Yes
I cannot rate this motherboard yet since I just got my new build working a couple of weeks ago. The only thing I really care about is reliability, durability, and long life, so if it lasts 5 years I'll be happy, but any less is unacceptable. For now, I like the clear documentation and support on the Asus site, but I don't like it that I had zero diagnostic info until I plugged in a functioning CPU. It would be nice if it beeped or something to tell me my CPU was bad.
Response from https://www.asus.comBy Leonardo, CLM, May 30, 2025
Hi Retired Software,
Thank you for your feedback on your new ASUS PRIME B550-PLUS AC-HES motherboard. We would love to hear from you what it would take for this to be a 5-star product. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2411013526-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Thank you for your feedback on your new ASUS PRIME B550-PLUS AC-HES motherboard. We would love to hear from you what it would take for this to be a 5-star product. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2411013526-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: otheruser
Verified Purchase:Yes
It is high end wifi works but not easy overclokcing
Written by a customer while visiting https://www.asus.com
Posted by: Louis g
Frequency of use:Daily
Verified Purchase:Yes
I matched it with a fifty nine fifty a forty sixty and sixty four gigs of ram. It handled it great.
Written by a customer while visiting https://www.asus.com
Posted by: Ned N
Verified Purchase:Yes
A very good low cost reliable MotherBoard. Handles the cpu flawlessly!
Written by a customer while visiting https://www.asus.com
Posted by: Troy w
Frequency of use:Daily
Verified Purchase:Yes
Nice board for the price has 2 m.2 slots for drives,has alot of pci ports for stuff to be added.
Written by a customer while visiting https://www.asus.com
Posted by: Alberto H
Verified Purchase:Yes
Amazing product and works well.Great for my new build.Fits very well into my case and the color of the motherboard goes with my build.Would recommend if you need a good am4 motherboard.
Written by a customer while visiting https://www.asus.com
Posted by: fred1369
Frequency of use:Daily
Verified Purchase:Yes
I bought this AM4 mobo so I could upgrade my CPU. It functions well with only 2 hiccups so far .... with 4 x 16 RAM stix in the board it does not work. I had to remove 2 of the stix. (yes, they were all the same kind). The black jack for the rear speaker does not work. (yes, I configured for both 2 and 4 speakers). I ordered a Xonar SE and I hope it works (my Xonar DG does not fit this mobo.)
Response from https://www.asus.comBy CLM, November 12, 2024
Dear Fred1369,
We certainly understand your disappointment and the inconvenience this may have caused regarding DRAM detection issues.
Supported memory types, data rate(Speed), and number of DRAM modules vary depending on the CPU and memory configuration, for more information refer to www.asus.com for memory support list. For a smooth and trouble-free DDR5 RAM choice that will work flawlessly with your system build experience, we recommend referring to the Qualified Vendor List for compatible RAM at: https://www.asus.com/motherboards-components/motherboards/prime/prime-b550-plus-ac-hes/helpdesk_qvl_memory?model2Name=PRIME-B550-PLUS-AC-HES. Regarding the black audio jack not working, try to update the audio driver and check if your speaker systems are working properly and meets the system requirements of the motherboard.
If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused regarding DRAM detection issues.
Supported memory types, data rate(Speed), and number of DRAM modules vary depending on the CPU and memory configuration, for more information refer to www.asus.com for memory support list. For a smooth and trouble-free DDR5 RAM choice that will work flawlessly with your system build experience, we recommend referring to the Qualified Vendor List for compatible RAM at: https://www.asus.com/motherboards-components/motherboards/prime/prime-b550-plus-ac-hes/helpdesk_qvl_memory?model2Name=PRIME-B550-PLUS-AC-HES. Regarding the black audio jack not working, try to update the audio driver and check if your speaker systems are working properly and meets the system requirements of the motherboard.
If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com