Customer reviews from https://www.asus.com
ASUS - PRIME B550-PLUS AC-HES
Average customer rating
4.4
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
13
4 Stars
2
3 Stars
3
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for ASUS - PRIME B550-PLUS AC-HES
Posted by: Retired Software Engineer
Verified Purchase:Yes
I cannot rate this motherboard yet since I just got my new build working a couple of weeks ago. The only thing I really care about is reliability, durability, and long life, so if it lasts 5 years I'll be happy, but any less is unacceptable. For now, I like the clear documentation and support on the Asus site, but I don't like it that I had zero diagnostic info until I plugged in a functioning CPU. It would be nice if it beeped or something to tell me my CPU was bad.
Response from https://www.asus.comBy Leonardo, CLM, May 30, 2025
Hi Retired Software,
Thank you for your feedback on your new ASUS PRIME B550-PLUS AC-HES motherboard. We would love to hear from you what it would take for this to be a 5-star product. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2411013526-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Thank you for your feedback on your new ASUS PRIME B550-PLUS AC-HES motherboard. We would love to hear from you what it would take for this to be a 5-star product. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2411013526-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
The installation went smoothly with no issues. I am a long term ASUS Motherboard user and this is the best.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Sharky9997
Frequency of use:Daily
Verified Purchase:Yes
This beautiful piece of work is great. I have had no issues on installing real easy to work with if you are tech ignorant or just a noob when you build your first computer. My only issue is having a Bluetooth identity crisis but unless you are trying to hook up a ps4 controller you are good.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Hrobert
Frequency of use:Daily
Verified Purchase:Yes
For a mother board that has been out for 5 years to many issues in bios,
Response from https://www.asus.comBy CLM, November 14, 2024
Dear Hrobert,
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing issues with the BIOS.
Typically, loading optimize default inside the BIOS setup page will resolve any issue unless a hardware issue exists. If this step didn't resolve the issue and the motherboard is running with an older BIOS version, please flash the BIOS to the most current version. The BIOS file is available for download at: https://www.asus.com/motherboards-components/motherboards/prime/prime-b550-plus-ac-hes/helpdesk_bios?model2Name=PRIME-B550-PLUS-AC-HES. Consider loading optimize default in the BIOS setup page after a successful BIOS update. This will initialize all I/O devices successfully with the new BIOS.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you are experiencing issues with the BIOS.
Typically, loading optimize default inside the BIOS setup page will resolve any issue unless a hardware issue exists. If this step didn't resolve the issue and the motherboard is running with an older BIOS version, please flash the BIOS to the most current version. The BIOS file is available for download at: https://www.asus.com/motherboards-components/motherboards/prime/prime-b550-plus-ac-hes/helpdesk_bios?model2Name=PRIME-B550-PLUS-AC-HES. Consider loading optimize default in the BIOS setup page after a successful BIOS update. This will initialize all I/O devices successfully with the new BIOS.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Rick W.
Frequency of use:Daily
Verified Purchase:Yes
I give 5 stars because the PRIME B550-PLUS AC-HES is a perfect fit for my build. I had to get away from Gigabyte's MB with Fusion RGB 2.0 that I had used for the last few years and just got tired of trying to get it to work right and so far this Asus MB has worked great for me!
Written by a customer while visiting https://www.asus.com
Posted by: Sean0225
Frequency of use:Daily
Verified Purchase:Yes
Good midrange board for the price. Wish it had more fan headers but otherwise it’s all you need.
Written by a customer while visiting https://www.asus.com
Posted by: fred1369
Frequency of use:Daily
Verified Purchase:Yes
I bought this AM4 mobo so I could upgrade my CPU. It functions well with only 2 hiccups so far .... with 4 x 16 RAM stix in the board it does not work. I had to remove 2 of the stix. (yes, they were all the same kind). The black jack for the rear speaker does not work. (yes, I configured for both 2 and 4 speakers). I ordered a Xonar SE and I hope it works (my Xonar DG does not fit this mobo.)
Response from https://www.asus.comBy CLM, November 12, 2024
Dear Fred1369,
We certainly understand your disappointment and the inconvenience this may have caused regarding DRAM detection issues.
Supported memory types, data rate(Speed), and number of DRAM modules vary depending on the CPU and memory configuration, for more information refer to www.asus.com for memory support list. For a smooth and trouble-free DDR5 RAM choice that will work flawlessly with your system build experience, we recommend referring to the Qualified Vendor List for compatible RAM at: https://www.asus.com/motherboards-components/motherboards/prime/prime-b550-plus-ac-hes/helpdesk_qvl_memory?model2Name=PRIME-B550-PLUS-AC-HES. Regarding the black audio jack not working, try to update the audio driver and check if your speaker systems are working properly and meets the system requirements of the motherboard.
If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused regarding DRAM detection issues.
Supported memory types, data rate(Speed), and number of DRAM modules vary depending on the CPU and memory configuration, for more information refer to www.asus.com for memory support list. For a smooth and trouble-free DDR5 RAM choice that will work flawlessly with your system build experience, we recommend referring to the Qualified Vendor List for compatible RAM at: https://www.asus.com/motherboards-components/motherboards/prime/prime-b550-plus-ac-hes/helpdesk_qvl_memory?model2Name=PRIME-B550-PLUS-AC-HES. Regarding the black audio jack not working, try to update the audio driver and check if your speaker systems are working properly and meets the system requirements of the motherboard.
If you need further assistance with the motherboard, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Alberto H
Verified Purchase:Yes
Amazing product and works well.Great for my new build.Fits very well into my case and the color of the motherboard goes with my build.Would recommend if you need a good am4 motherboard.
Written by a customer while visiting https://www.asus.com