Customer reviews from Western Digital
WD - Red Pro 16TB NAS Internal Hard Drive
Average customer rating
3.9
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
32
4 Stars
3
3 Stars
6
2 Stars
2
1 Star
9
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for WD - Red Pro 16TB NAS Internal Hard Drive
Posted by: Null
Verified Purchase:Yes
Arrived well before anticipated date. Have not removed the drives from their boxes yet to do any sort of analysis. I would like to see them packaged better in the future, given the way some mail carriers handle our packages.
Written by a customer while visiting Western Digital
Posted by: KindOldMan
Verified Purchase:Yes
Bought on Cyber Monday sale on WD website. Only after purchase was informed Drive was on Back Order. If I had known drive was Back Ordered, then I wouldn't have purchased. Now 3 weeks later, told drive isn't available and will get a refund. Missed Cyber Monday deals due to WD's dishonesty. Congratulations WD, you just lost a lifelong WD customer and fan.
Response from Western DigitalBy SM OLS, December 22, 2022
Hello,
We're sorry to hear about your user experience with WD Red Pro and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
3
Hard to review a NAS drive that is on back-order.
on December 19, 2022
Posted by: MacNikkorGuy
Verified Purchase:Yes
WD's internal databases need to talk to each other better. I cannot review a drive that has not been shipped to me yet.
Response from Western DigitalBy SM OLS, December 22, 2022
Hello,
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Chris Casper
Verified Purchase:Yes
Arrived in good shape, shipping was timely, packaging was acceptable, just registered warranty
Written by a customer while visiting Western Digital
Posted by: Docwinger
Verified Purchase:Yes
Been using Western Digital products for quite sometime, just purchased a new NAS and started filling it
Written by a customer while visiting Western Digital
Posted by: Max T
Verified Purchase:Yes
1/4 didn't work. HGST has better QC. Bought 4x16TB drives, 3 of them booted up, one didn't. Then when I went to RMA it, they said it was out of warranty. What a joke. So after waiting 3 weeks for them to ship the drives, they're out of warranty and making me wait longer to get a replacement while they figure out their side of the house.
Nice.
Response from Western DigitalBy SM OLS, December 19, 2022
Hello,
We're sorry to hear about your user experience with the WD Red Pro NAS and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Red Pro NAS and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: JohnL
Verified Purchase:Yes
Works well for my needs. This drive is very reliable!
Written by a customer while visiting Western Digital
Posted by: Joshua G
Verified Purchase:Yes
Ive never had any problems with WD drives and have trusted them for decades now
Written by a customer while visiting Western Digital