Customer reviews from Western Digital
WD - Red Pro 16TB NAS Internal Hard Drive
Average customer rating
3.9
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
32
4 Stars
3
3 Stars
6
2 Stars
2
1 Star
9
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for WD - Red Pro 16TB NAS Internal Hard Drive
Posted by: Hossaena
Verified Purchase:Yes
It does what was promised and it is the most reliable hard disk we ever use in our NAS
Written by a customer while visiting Western Digital
Posted by: Eric99
Verified Purchase:Yes
This has been a great HDD for my NAS. Easy to install and drive has been performing very well with minimal noise.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: JJJW
Verified Purchase:Yes
Good drives, working well, at a good price - very happy with the product
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: M C MINKLEY
Verified Purchase:Yes
FAST AND QUIET IN A 4 BAY NAS. SO FAR NO PROBLEMS - I HOPE IT STAYS THAT WAY.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Disel flv
Verified Purchase:Yes
I bought 2, but one of two was dead on arrival. The dead one sounds like monster. I have to wait couple of weeks for a change. And finally i got "REFURBISHED" one. Yeah.. It was not a good deal at all. I think i got scammed
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, March 4, 2025
Hi, We apologize for the inconvenience and delayed response. Please be informed that all products are tested and determined to meet WD's stringent quality standards before they are sent as recertified. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us.
If you have any specific concerns or require technical support, please contact us directly at www.westerndigital.com/support, the Customer Support team will contact you as soon as possible.
If you have any specific concerns or require technical support, please contact us directly at www.westerndigital.com/support, the Customer Support team will contact you as soon as possible.
Written by a customer while visiting Western Digital
Posted by: Eubert
Verified Purchase:Yes
When connecting the Drive, it reads only 14.5 TB, So where the 1.5 TB missing. This is not right.
Response from Western DigitalBy SM OLS, August 22, 2024
Hello,
We are sorry for the inconvenience caused to you. Please be informed that systems will use both decimal and binary to measure the size. A drive's size is measured by using the total number of bytes that can be used on the drive. Please refer to the following below link to know more about the Drive is Smaller than the Drive Label:
"Available Capacity of the Drive is Smaller than the Drive Label":
https://support-en.wd.com/app/answers/detailweb/a_id/16656/
If you need any technical support, please feel free to contact us :(https://www.westerndigital.com/company/contact-us)
We are sorry for the inconvenience caused to you. Please be informed that systems will use both decimal and binary to measure the size. A drive's size is measured by using the total number of bytes that can be used on the drive. Please refer to the following below link to know more about the Drive is Smaller than the Drive Label:
"Available Capacity of the Drive is Smaller than the Drive Label":
https://support-en.wd.com/app/answers/detailweb/a_id/16656/
If you need any technical support, please feel free to contact us :(https://www.westerndigital.com/company/contact-us)
Written by a customer while visiting Western Digital
Posted by: Larrst
Verified Purchase:Yes
Excellent drives. Purchased (3) this year. Quiet and low heat.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
completely unreliable
on May 11, 2024
Posted by: jrt63..
UPDATE
I have now had 5 drives fail in 3 months (16TB drives)....
I have now had 5 drives fail in 3 months (16TB drives)....
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, May 13, 2024
Hello,
We are sorry for the inconvenience caused to you. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We request you to kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue, our support team will get in touch with you at the earliest.
We are sorry for the inconvenience caused to you. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We request you to kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue, our support team will get in touch with you at the earliest.
Written by a customer while visiting Western Digital