Customer reviews from Western Digital
WD - Red Pro 16TB NAS Internal Hard Drive
Average customer rating
3.9
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
32
4 Stars
3
3 Stars
6
2 Stars
2
1 Star
9
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for WD - Red Pro 16TB NAS Internal Hard Drive
Posted by: R. Shackelford
Verified Purchase:Yes
The hard drive I received was dead on arrival. It spun up and seemed to be working fine, but it wasn't recognized by any device. I was a bit disappointed that there wasn't an exchange process. I had to purchase a replacement and then return the original, which meant I was out a lot of money while waiting for the return to process.
As for the drive itself, it's great. This is my 6th one so far, and I will continue to buy red/gold pros..
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Work flawlessly in my Synology NAS.
on March 25, 2024
Posted by: FrdK
I have had three 16TB drives in my synology NAS for 9 months now and the three drives are working great. They are a bit of an overkill and expensive for my home NAS. Wife has thousands of hi resolution photos and videos from our world travels, so thought big to start with for thousands more.
Reason I chose WD hard drives: After 40 years of building my own computers and using WD drives of all kinds and sizes, I have never had one fail.
Reason I chose WD hard drives: After 40 years of building my own computers and using WD drives of all kinds and sizes, I have never had one fail.
They do make s slight chuckling noise when doing a write operation such as a full computer backup, but even sitting on a shelf 4 feet from my ears, they are not annoying and run with minimal cooling fan operation without getting even warm. An ethernet connected network to my computer retrieves stored files faster than my hard drives in my computer. So the whole system is working great.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: C Morris
Verified Purchase:Yes
Very pleased with the support from WD. Did have a hard drive failure in my NAS device, sent the drive to WD under warranty and WD sent a new drive back.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
It’s a hard drive and stores data, it works so I am good. Come back In a year and then ask for a review
Written by a customer while visiting Western Digital
Posted by: Spiridon Kotsiopoulos
Verified Purchase:Yes
Good, fast and solid drives.Enclosed on my Synology server.
Written by a customer while visiting Western Digital
Posted by: Robert Burr
Verified Purchase:Yes
had to send back two 16T Red drives that were having excess vibration issues and noise
Response from Western DigitalBy SM OLS, April 6, 2023
Hello,
We are sorry to hear about your user experience with WD WD Red Pro NAS and appreciate your time providing this review and bringing this matter to our attention.
We do apologize that your drive is not functioning properly, and that you have some concerns about our warranty process. We would recommend reviewing our Privacy Policy, as protecting our customers data is very important to us when drives are sent in for warranty replacement.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD WD Red Pro NAS and appreciate your time providing this review and bringing this matter to our attention.
We do apologize that your drive is not functioning properly, and that you have some concerns about our warranty process. We would recommend reviewing our Privacy Policy, as protecting our customers data is very important to us when drives are sent in for warranty replacement.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Exactly what you need for a media server
on March 23, 2023
Posted by: Bandit
Upgraded from a WD Red 4TB 256cache 5400rpm drive to this 16tb Red Pro running at 7200rpm w/512cache. The 4TB drives buffered 4k videos so bad I couldn't watch. These new 16th 7200rpm drives are streaming 20gb 4k videos without breaking a sweat. Enjoy.
Written by a customer while visiting Western Digital
Posted by: Timo
Verified Purchase:Yes
The drive was DOA - dead on arrival. Very disappointed.
Response from Western DigitalBy SM OLS, January 10, 2023
Hello,
We're sorry to hear your user experience with the WD Red Pro Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Red Pro Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital