Hasn't worked properly snice I bought it a month ago. Tells you the tray is out of paper when it's half full. Prints a copy than prints 4 or 5 blank sheets after it for no reason. Not impressed with the quality.
I used the product and after a few days returned it. The paper tray would not properly take standard 8x11 paper. It kept telling me the paper was too long. What did print needed time to dry before the next page came out.
This printer is not as sturdy as my HP 8610 printer - which I used for eight years. Had I known the screen size was a little over two inches, I would not have bought this one. Tiny screens might work on cell phones, but when the printer is on a waist-high table, it is very difficult to type in codes. The length of my nails keeps me from being able to type in the codes; I tried using a stylus with a foam tip, but the screen did not recognize the touch of the stylus. Problem #2 - I cannot print envelopes yet and haven't had the time to call the tech team for help. #3 - I keep getting notices that the tray is out of paper, or that the wrong size/type of paper is in the tray. It was not out of paper, nor was the paper the incorrect type or size for what I wanted to print. #4 - When I tried printing color pictures from my laptop, only the 1st picture came out okay. The next ones were a blurry streak of colors. #5 - There is not a simple, easy way to make a copy. You have to press several places on the screen to do that. Why isn't "print on one side" the default? I keep forgetting to change the setting.
Set up for wireless printing was difficult between the Smart Printer and my internet. I was finally able to manually connect. Print quality is acceptable and the color for pictures was very good. The control is difficult to operate with a person with large fingers. Thank goodness that the panel tilts to allow easier reading for a lower cabinet installation. The screen needs to be larger to allow better readability and operation. It is barely acceptable but I will make it work The output tray is not acceptable. The right hand release button has fallen out 4 times and is not easy to reinstall. I have elected to leave it out and that is working ok, but poor quality here. After I changed paper size for photos, I changed the smart printer on my computer to the new 5x7 size. The printer notified me that I had a paper mismatch. I then adjusted the size on the control panel and tried to reprint. It again notified me that I had a paper mismatch. I pressed the print button on the control and it overcame the notification. This is not right! Overall, I do not recommend this printer. I have had HP printers for 30 years and this is the poorest one of them all.
It shows as offline quite a few times. I've had to reinstall drivers. This week it showed as out of paper when there were over 20 sheets loaded.I have an A+ certification & I was an MSCE and MCT. I am not a technical dummy.
Works superbly. By the way, don't worry about the lack of printed setup instructions. The internet provides several well-done videos about how to set up this popular HP printer.
Nowhere near as good as my old HP 8600 OfficeJet Pro
on February 2, 2026
Posted by: Anonymous
from Tacoma, WA
Verified Purchase:Yes
I was forced into buying this machine because my faithful old HP 8600 OJ Pro broke. This machine does not print as good, and the software sucks. It seems as HP's only mission is to figure out some kind of way to force consumers into getting on board with their ink subscription plan by hook or by crook. Having been a loyal HP customer for everything for over 40 years, it disheartens me to say that when it comes time again for a new printer, I will be looking at other brands. Big Tech has gotten too big and really SUCKS bigtime! I say, break them all up so that competition and real innovation can come back into the marketplace.