The Printer constantly disconnects from my computer and refuses to connect until I reset BOTH the computer and the printer. When the printer is actually working, it keeps discoloring the files i try to print. This printer is only one month old and should not already be having issues like these.
Very poor performance and very expensive ink. Not worth the money. They are trying to make money on the enrollment program for the ink. I wish I would have known this before buying this lemon of a printer.
The installation was quick and easy and setting up all of our phones was a breeze (easier than all of my other HP printers). The one thing that I don't like too much, is I have to use the app to add and change my scan to email shortcuts. I didn't have to use the app before to make these setting changes.
NOT a good replacement for the so called outdated but MUCH BETTER HP 8620 Pro Inkjet
on August 9, 2025
Posted by: Anonymous
from Morrow, Louisiana
Verified Purchase:Yes
Setup was NOT for the uninitiated. To make use all capabilities other downloads and installations were needed (e.g. scan from PC). The touch pad is horrendous, does not respond well and requires multiple attempts or total retries (e.g. canceling activity and trying again). A very poor update from previous printer (HP 8620 Inkjet Pro) HP's quality control has gone south in favor of the bean counters and will result in a drastic sales loss, especially after it is compared to other manufactures!
I should have listened to the reviews. After about 10 hours of online support over a 3 week period due to connection problems, I returned this printer for a different model. It was supposed to be the "latest model" and in my opinion, it needs to go back to beta testing.
The control panel is far too small. It is extremely difficult to use the keyboard on it, because of the small size.
It does not allow me to scan by using the control panel, as I have an iMAC. I was led to believe, in a phone call to check its compatibility with my iMAC, that I would be able to do that. Now I have to use HP Smart.