Customer reviews from hp.com
HP - 202X High Yield Toner Cartridge, 3/Pack (CF500XM) - Cyan/Magenta/Yellow
Average customer rating
4.3
(1,875 Reviews)
Rating breakdown 1,875 reviews
5 Stars
1,371
4 Stars
169
3 Stars
83
2 Stars
48
1 Star
204
86%of customers recommend this product.
(
659 out of
768)
Customer Reviews for HP - 202X High Yield Toner Cartridge, 3/Pack (CF500XM) - Cyan/Magenta/Yellow
Posted by: J666
Verified Purchase:Yes
It's a shame that HP changed the firmware of my printer so I can no longer use third party toner. HP toner is more expensive, and the difference in price adds up over time.
Performance
4
Written by a customer while visiting hp.com
Customer Rating
3
More expensive then perfectly good 3rd party toner
on February 12, 2022
Posted by: J666
Verified Purchase:Yes
It's a shame that HP changed the firmware of my printer so I can no longer use third party toner. HP toner is more expensive, and the difference in price adds up over time.
Performance
4
Written by a customer while visiting hp.com
Posted by: J666
Verified Purchase:Yes
It's a shame that HP changed the firmware of my printer so I can no longer use third party toner. HP toner is more expensive, and the difference in price adds up over time.
Performance
4
Written by a customer while visiting hp.com
Posted by: M Dorn
Verified Purchase:Yes
This product was very easy to install. No issues with the product at all.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: RonZAirForce
from Boise
Verified Purchase:Yes
I've never had any problems with genuine HP toner cartridges, always work like they should, excellent color and quality. The colors are clear and bright! Reliable with consistent quality so these ink cartridges work well without any issues.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Hector C
from Y
Verified Purchase:Yes
No issues when purchasing authentic HP laser toner
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Unsatisfied Cust 837999
Verified Purchase:Yes
The only reason I had to purchase this overpriced thing at all is because HP sent a "security update" that made it so that the toner I had already purchased didn't work. Would give zero stars if I could. I will never again buy so much as an HP keychain.
No, I would not recommend this to a friend.
Response from hp.comBy Amanda, HP Care, March 1, 2022
Hi,
I see you are upset about the security update. I apologize for that. Every so often, the software updates. The new firmware can cause the printer to not recognize older cartridges. Revert the firmware version to run the cartridge. We appreciate the feedback. If there is anything else we could do, contact us at www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
I see you are upset about the security update. I apologize for that. Every so often, the software updates. The new firmware can cause the printer to not recognize older cartridges. Revert the firmware version to run the cartridge. We appreciate the feedback. If there is anything else we could do, contact us at www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Unsatisfied Cust 837999
Verified Purchase:Yes
Would give zero stars if I could. Imagine buying a car, happily driving it for three years, then Car Brand pushes a "security update" making it so you can only put Car Brand gas in your car. But that's stupid, you say, gas is the same! And you'd be right. And Car Brand would be wrong, bad, and dishonest. And that's what HP has done here.
Response from hp.comBy Amanda, HP Care, March 1, 2022
Hello there,
Gosh, zero stars are not the rating we want. We intend to be a transparent company. HP enjoys providing our customers with great ink and customer support. If you navigate to the settings menu, you can resolve the update problem by reverting to the older software version.
Most of the time, our cartridges experience no issues with software updates. I regret you are discouraged with your experience. I hope you have a better printing experience with the next set of cartridges.
Amanda
HP Care
www.hp.com/support/
Gosh, zero stars are not the rating we want. We intend to be a transparent company. HP enjoys providing our customers with great ink and customer support. If you navigate to the settings menu, you can resolve the update problem by reverting to the older software version.
Most of the time, our cartridges experience no issues with software updates. I regret you are discouraged with your experience. I hope you have a better printing experience with the next set of cartridges.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com