Customer reviews from hp.com
HP - 202X High Yield Toner Cartridge, 3/Pack (CF500XM) - Cyan/Magenta/Yellow
Average customer rating
4.3
(1,860 Reviews)
Rating breakdown 1,860 reviews
5 Stars
1,362
4 Stars
167
3 Stars
82
2 Stars
48
1 Star
201
86%of customers recommend this product.
(
656 out of
765)
Customer Reviews for HP - 202X High Yield Toner Cartridge, 3/Pack (CF500XM) - Cyan/Magenta/Yellow
Posted by: Rceder
from South Beloit, IL
Verified Purchase:Yes
HP is criminal by forcing us to buy this by blocking my existing cartridges which worked perfectly
No, I would not recommend this to a friend.
Performance
5
Written by a customer while visiting hp.com
Posted by: Rceder
from South Beloit, IL
Verified Purchase:Yes
Forced to buy the HP product because they updated existing software to block my functional cartridges.
No, I would not recommend this to a friend.
Performance
5
Response from hp.comBy Amanda, HP Care, February 15, 2022
Hi,
I relate to your sentiments about being required to buy a new product. I think there has been a misunderstanding here, as you don't need a new cartridge. I will provide a solution.
Periodically, the firmware software automatically updates. Occasionally, these updates cause error messages. To counter this, revert to the previous software version. The cartridge should continue to work.
If you have further questions, go to www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
I relate to your sentiments about being required to buy a new product. I think there has been a misunderstanding here, as you don't need a new cartridge. I will provide a solution.
Periodically, the firmware software automatically updates. Occasionally, these updates cause error messages. To counter this, revert to the previous software version. The cartridge should continue to work.
If you have further questions, go to www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Fed up with HP forevah
Verified Purchase:Yes
The expensive price is an insult. I intend to choose another brand of printer altogether once this round of ink dries up.
Written by a customer while visiting hp.com
Posted by: J666
Verified Purchase:Yes
It's a shame that HP changed the firmware of my printer so I can no longer use third party toner. HP toner is more expensive, and the difference in price adds up over time.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: J666
Verified Purchase:Yes
It's a shame that HP changed the firmware of my printer so I can no longer use third party toner. HP toner is more expensive, and the difference in price adds up over time.
Performance
4
Written by a customer while visiting hp.com
Customer Rating
3
More expensive then perfectly good 3rd party toner
on February 12, 2022
Posted by: J666
Verified Purchase:Yes
It's a shame that HP changed the firmware of my printer so I can no longer use third party toner. HP toner is more expensive, and the difference in price adds up over time.
Performance
4
Written by a customer while visiting hp.com
Posted by: J666
Verified Purchase:Yes
It's a shame that HP changed the firmware of my printer so I can no longer use third party toner. HP toner is more expensive, and the difference in price adds up over time.
Performance
4
Written by a customer while visiting hp.com
Posted by: M Dorn
Verified Purchase:Yes
This product was very easy to install. No issues with the product at all.
I would recommend this to a friend!
Written by a customer while visiting hp.com