I purposely purchased the more expensive HP cartridge, so I wouldn’t have to deal with the chip not being read by my printer. Unfortunately, I placed the new cartridge in the printer and it promptly shut down due to an unreadable chip. If I put the old cartridge back in it works. After numerous YouTube videos and searching websites a solution has yet to be found. Am I happy? No.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Amanda , HP Care, November 28, 2022
Hello Julia,
Thank you for completing the troubleshooting. In this case, the printer works with other cartridges. Therefore, the issue is specific to the current cartridge. You have two options. First, you can reset any recent printer updates. Second, you can replace the cartridge by returning it to HP at www.hp.com/us-en/shop/cv/returnsandexchanges.
HP 202X 2pk Hi Yield Black is the best value for the money. The print is of the highest quality. I would never use an inferior knock-off brand in my printer.