Customer reviews from hp.com
HP - 202X High Yield Toner Cartridge, 3/Pack (CF500XM) - Cyan/Magenta/Yellow
Average customer rating
4.3
(1,875 Reviews)
Rating breakdown 1,875 reviews
5 Stars
1,371
4 Stars
169
3 Stars
83
2 Stars
48
1 Star
204
86%of customers recommend this product.
(
659 out of
768)
Customer Reviews for HP - 202X High Yield Toner Cartridge, 3/Pack (CF500XM) - Cyan/Magenta/Yellow
Posted by: ericyngwie
Verified Purchase:Yes
Didn't last very long. Disappointing. Disappointing.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Mary, HP Care, April 2, 2019
Hello,
I'm sorry that your toner cartridge didn't last long. I can understand why you are disappointed.
Unless the cartridge was damaged or defective, the usage would determine how long it lasts. If you were printing mostly high density printouts, that could have affected its longevity.
Here are a couple facts about usage that might help:
- A high-density print (with images or graphs) will use the toner more quickly than a text-only document.
- Using the draft and black only settings on your printer can result in some savings
If you feel that the poor page yield was caused by a defective cartridge, you have the option to request a replacement or refund.
Mary
HP Care
hp.com/support
I'm sorry that your toner cartridge didn't last long. I can understand why you are disappointed.
Unless the cartridge was damaged or defective, the usage would determine how long it lasts. If you were printing mostly high density printouts, that could have affected its longevity.
Here are a couple facts about usage that might help:
- A high-density print (with images or graphs) will use the toner more quickly than a text-only document.
- Using the draft and black only settings on your printer can result in some savings
If you feel that the poor page yield was caused by a defective cartridge, you have the option to request a replacement or refund.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jim U
from Napa, CA
Verified Purchase:Yes
Easy to order, easy delivery and easy to install just the way I like it.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: realtorWV
from wv
Verified Purchase:Yes
I bought the cartridge from HP because I have always used their printers and needed to have a cartridge in the a couple of days because ours was running low. The cartridge was supposed to be delivered next business day and it took 4 business days to receive. Once I opened the black ink cartridge and placed in the printer, it did not recognize as a Genuine HP Ink Cartridge. The cartridge did not work and did not seem to have any ink in it. Each time I tried to print or make a copy it would just blur the page and the cartridge did not perform as it should. There were dots and smears all over the page.
Just to make sure that the printer was working correctly, I installed a new magenta cartridge that I had in the office that I purchased at the local Staples Store and my printer recognized as it a Genuine HP Cartridge and worked fine.
This cartridge was not a good purchase and I will not purchase from the HP site again. I would give ZERO stars if the option was available.
This cartridge was not a good purchase and I will not purchase from the HP site again. I would give ZERO stars if the option was available.
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, April 11, 2019
Hi,
It concerns me that the cartridge appears to be counterfeit. That sounds disappointing.
Please accept my apologies and return the defective cartridge. Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
It concerns me that the cartridge appears to be counterfeit. That sounds disappointing.
Please accept my apologies and return the defective cartridge. Our return and exchange process is covered, step-by-step, at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: JTD456
from SC
Verified Purchase:Yes
The HP 202x was very easy to install and had been working fine so far. I just hope, because it was so expensive, that we will get a hugh amount of print outs/copies from it. Toneris way over priced for what you receive.
I would recommend this to a friend!
Features
3
Performance
5
Written by a customer while visiting hp.com
Posted by: JustAParalegal
from Jacksonville, NC
Verified Purchase:Yes
I bought my new laser printer in October and it came with tester size toner cartridges. They started running low in March, so I purchased regular size replacements. They came next business day, they were super easy to install, and HP includes a UPS label to send the old cartridge back to be recycled.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Tewksbury, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it!! It does everything I need at my desk. Would recommend this product to anyone in a small office environment and large unless they had large copiers on hand and then it might be too much. It sets up easily and I can track usage amounts and control what is printed on the device. Keep up the good work!
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Stormie
from New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] Absolutely fool-proof. Changes out in seconds, perfect drop in cartridge that operates 100% immediately. No adjustments needed. Great!!
Pros: Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: lirmd
from Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this and several other color toner cartidges to replace the original toner cartidges in a new Laser Jet Pro printer I purchased only a few months ago for home use. The original cartidges lasted a much shorter time than expected. I don't have an accurate count but believe the original cartidges were used for fewer than 1,000 pages of copies. Since these are quite expensive this was disappointing.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com