Customer reviews from hp.com
HP - 962 Standard Capacity Ink Cartridge - Yellow
Average customer rating
4.1
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
42
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
11
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for HP - 962 Standard Capacity Ink Cartridge - Yellow
Posted by: PAulDiCo
from NJ
Verified Purchase:Yes
Printer error message incompatible cartridge
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Amanda , HP Care, November 14, 2022
Hi there Paul,
Receiving an error message is irritating. We understand this message impacted your results. For that, we would like to apologize. If you would like, technical support at HP can help you. Contact www.support.hp.com/us-en/contact-hp/ for more information. If you prefer to troubleshoot yourself, try restarting the printer. Ensure that all recent updates haven't impacted the printer's ability to read the cartridge.
Amanda
HP Care
www.hp.com/support/
Receiving an error message is irritating. We understand this message impacted your results. For that, we would like to apologize. If you would like, technical support at HP can help you. Contact www.support.hp.com/us-en/contact-hp/ for more information. If you prefer to troubleshoot yourself, try restarting the printer. Ensure that all recent updates haven't impacted the printer's ability to read the cartridge.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Big Toad
Verified Purchase:Yes
Satisfied with Yellow cartridge
I would recommend this to a friend!
Quality
4
Written by a customer while visiting hp.com
Posted by: Jeff Shap
from NJ
Verified Purchase:Yes
The yellow cartridge was either damaged or empty. The app said empty.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Amanda , HP Care, February 27, 2023
Hi Jeff,
Getting an empty cartridge stops the ability to print. I understand the interruption to your day. In this case, a quick return is the best solution. Go to www.support.hp.com/us-en/contact-hp/ for help. For a return, go to www.hp.com/us-en/shop/cv/returnsandexchanges. These outcomes are rare, so I hope your next HP experience is fantastic.
Amanda
HP Care
www.hp.com/support/
Getting an empty cartridge stops the ability to print. I understand the interruption to your day. In this case, a quick return is the best solution. Go to www.support.hp.com/us-en/contact-hp/ for help. For a return, go to www.hp.com/us-en/shop/cv/returnsandexchanges. These outcomes are rare, so I hope your next HP experience is fantastic.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (46) ratings-only reviews
Overall Customer Rating
4.4
Would recommend? Yes
(
0 out of
1)