Customer reviews from hp.com
HP - 972A Standard Capacity - Ink Cartridge - Black
Average customer rating
4.2 out of 5
4.2
(286 Reviews)
Open Ratings Snapshot
Rating breakdown 286 reviews
5 Stars
206
4 Stars
20
3 Stars
16
2 Stars
3
1 Star
41
80%of customers recommend this product. 
(
96 out of 120
)
Best Buy Privacy Policy
Customer Reviews for HP - 972A Standard Capacity - Ink Cartridge - Black
Customer Rating
5 out of 5
5
Original PageWide Cartradge, nothing but the best
on August 22, 2022
Posted by: KC NY
from New York
Verified Purchase:Yes
Original PageWide Cartradge, nothing but the best!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
3 out of 5
3
magenta cartridge works fine for my purposes.
on August 15, 2022
Posted by: Pappy0149
from Chantilly, VA
Verified Purchase:Yes
Works fine, as is expected from an HP product. I always think the price is too High
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Your ink cartridges are outrageously expensive
on June 21, 2022
Posted by: A fool to use your printe
from California
Verified Purchase:Yes
Too expensive. It is a deter from purchase another Hp printers.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Didn’t help me. Bought ink, just want to print
on May 26, 2022
Posted by: Ari r
from Oregon
Verified Purchase:Yes
Couldn’t help me on the weekend. I work. Printer won’t print with just black ink
Response from hp.comBy Amanda HP CareMay 31, 2022
Hi Ari,

I am apologetic that you could not contact support over the weekend. Did you try www.support.hp.com/us-en/contact-hp/? There was a lapse in the customer service we want for our customers. As for printing without the color cartridges, it won't happen. The printers are designed to require both color and black ink. To save money on color ink, use the black ink only setting. With this setting, you should only need to change ink only.

Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Unreliable
on March 19, 2022
Posted by: EJamison
Verified Purchase:Yes
I order 4 ink cartridges all of them did not print the amount of pages as described .
Features
1 out of 5
1
Performance
1 out of 5
1
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Unreliable
on March 19, 2022
Posted by: EJamison
Verified Purchase:Yes
I order 4 ink cartridges all of them did print the amount of pages as described .
Features
1 out of 5
1
Performance
1 out of 5
1
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Product unreliable
on March 19, 2022
Posted by: EJamison
Verified Purchase:Yes
I order 4 ink cartridges all of them did print the amount of pages as described .
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
The ink run out FAST!
on March 19, 2022
Posted by: EJamison
Verified Purchase:Yes
The ink do not last long as described . I’m required to write a minimum of 50 characters and that’s inconvenient for a review to announce your products are defective and garbage .
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Written by a customer while visiting hp.com
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