Customer reviews from us.roborock.com
Roborock - Q10 VF+ Robot Vacuum & Mop, 10,000 Pa, Vibrating & Liftable Mop, Self-Empty Dock, Anti-Tangle Brush, Q8Max+ Upgrade - White
Average customer rating
4.3
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
23
4 Stars
4
3 Stars
2
2 Stars
4
1 Star
1
90%of customers recommend this product.
(
19 out of
21)
Customer Reviews for Roborock - Q10 VF+ Robot Vacuum & Mop, 10,000 Pa, Vibrating & Liftable Mop, Self-Empty Dock, Anti-Tangle Brush, Q8Max+ Upgrade - White
Customer Rating
2
Not their best
on February 18, 2026
Posted by: PenPen
I've been using Roborock for many years and have upgraded multiple times and always been thrilled, until this model. It needs constant babysitting, loses the map information randomly, in just a few months Ive had to remap the house 5 or 6 times. The emptying function quick working within weeks. I will give another model a chance to reinstill my faith in the products but this one has me disappointed. I see now it's one of the lowest price models. Maybe you gerbwhat you pay for?
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, February 24, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
3
DUMB
on March 1, 2026
Posted by: Short round
Catch 22. This us the dumbest robot vacuum out of 3 brands. It gets itself cornered and gives up before it finds the way out.
You can't use no go zones until it's created a map and it can't create a map because it keeps getting stuck that cancels the mapping. You have to put up barricades to complete a map.
Once the map is created you can modify it all you want. First you install all your no go zones and then create your rooms. You can have one big giant room or as many little ones as you like. If you want to do full house you can designate the order they're done. You can also send it off to any room(s) to do whatever. It can mop/vac, vac only or mop only. You can also preprogram the vac power, mop water use and number of times (1 or 2) to go over an area.
So, overall, I give it a -1 star for its ability to get itself out of jams but 4 stars for its overall versatility.
I've seen it bang itself six times in the exact same direction and I just can't see how the developers allowed that to happen. The vacuum cannot be any smarter than the developers.
I would recommend this to a friend!
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 2, 2026
Thank you for sharing such a detailed and honest review — we really appreciate the time you took to outline both the strengths and frustrations with the vacuum.
We're sorry to hear about the difficulties it had during the mapping process and the navigation challenges you've observed. That’s certainly not the experience we want you to have, and we understand how frustrating it can be when the device gets stuck repeatedly. Please know that your feedback is incredibly valuable, and we’ll be sure to share it with our team for future improvements.
If you'd like any assistance optimizing the setup or have questions about no-go zones or mapping, please feel free to reach out to our support team — we're here to help.
We're sorry to hear about the difficulties it had during the mapping process and the navigation challenges you've observed. That’s certainly not the experience we want you to have, and we understand how frustrating it can be when the device gets stuck repeatedly. Please know that your feedback is incredibly valuable, and we’ll be sure to share it with our team for future improvements.
If you'd like any assistance optimizing the setup or have questions about no-go zones or mapping, please feel free to reach out to our support team — we're here to help.
Written by a customer while visiting us.roborock.com
Customer Rating
4
Great, except for one issu
on September 30, 2025
Posted by: rsbst19
Does a very good job with vacuuming and navigation, but severely disappointed in the self-empty feature. Cat hair will not empty from the dust bin, requiring me to pull the filter and manually empty after every cleaning cycle. I tried all of their troubleshooting--it just doesn't have the suction to pull cat hair effectively from the dust bin.
Written by a customer while visiting us.roborock.com
Customer Rating
4
Bought one for me and one for my parents
on September 15, 2025
Posted by: catlady
One son came back home and brought his cat. And then the other son came back home and brought his cat. And then my husband bought me a cat.
I bought the Q10 S5+ and loved it so much I bought one for my parents.
It brings some sanity and cat hair control to my life. I docked one star because the instructions aren't as clear as they could be around setting and differentiating between rooms and zones, as well as using the vacuum on different floors. Other than that, it's been wonderful.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
2
Don't buy this rubbish
on March 18, 2026
Posted by: Anton
This is the biggest lot of rubbish. Please don't waste your money on it. But a manual vacuum as it will with faster and save you a lot of frustration. I'm tech savvy but cannot get it to complete one cleaning without it getting stuck in the middle of the floor.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 24, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Posted by: Chuck
Verified Purchase:Yes
Works like a charm. I have all vinyl plank flooring in the house and this thing saves me from constantly sweeping the floors. I still need to figure out how to tell it to clean just one or two rooms using Alexa but I'll work that out eventually. My dog, however, isn't too thrilled with it ! LOL
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Ansar B
Verified Purchase:Yes
So far, the Roborock Q10 S5+ has saved me so much time. Not only does it intelligently map out where to vacuum, but it also does a good job of mopping. I've had this for more than 3 months, and haven't had to empty the dock yet!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Dlee
Verified Purchase:Yes
Robot performs flawlessly. App is far more advanced than other robot vacuums I have owned.
Written by a customer while visiting us.roborock.com