Customer reviews from us.roborock.com
Roborock - Q10 VF+ Robot Vacuum & Mop, 10,000 Pa, Vibrating & Liftable Mop, Self-Empty Dock, Anti-Tangle Brush, Q8Max+ Upgrade - White
Average customer rating
4
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
23
4 Stars
4
3 Stars
2
2 Stars
4
1 Star
4
83%of customers recommend this product.
(
19 out of
23)
Customer Reviews for Roborock - Q10 VF+ Robot Vacuum & Mop, 10,000 Pa, Vibrating & Liftable Mop, Self-Empty Dock, Anti-Tangle Brush, Q8Max+ Upgrade - White
Posted by: Dave
Verified Purchase:Yes
My 1st experience with robot vacuum. Did a lot of research & so glad I chose this one. Awesome app. Cleans great (including cat crystals) & empties bin effectively. Reasonable time to clean & seldom gets stuck (chair legs).
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Amy
Verified Purchase:Yes
Where have you been all my life?!? I LOVE this thing! "Roberta" is so smart. I love her so much that I ordered a second one to gift to my parents for Christmas!
Written by a customer while visiting us.roborock.com
Customer Rating
4
Cleans well, but the App has problems, and the Robot gets stuck for no reason.
on December 26, 2024
Posted by: CEB
Verified Purchase:Yes
First regarding the robot itself, it cleans bare floors and carpet well, but it has had errors. Example, we mapped the 1st floor as needed to started out and then had it clean the floor once. Then the next time we send it out to do a full clean, it went down the front hallway and rammed into the hall closet door over and over again for 10 minutes until I picked it up and moved it and gave "threshold error" on the app. Nothing changed between the mapping and when it got stuck!
The app is not intuitive. For example, if you want to create a new room, you can't just create a boundary line in space where you want it and save it. If you do, it will just "ERROR" with no explanation. You have to subdivide a previously created room and then subdivide again.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Posted by: Anonymous
Verified Purchase:Yes
My Q5 Pro had much less technical flaws than my new Q10 S5+. The Q10 gets stuck in places it shouldn't get stuck, then goes into error mode until I get home to free the helpless heep. It does clean well, empty into it's trash bin somewhat decently. But it gets stuck everyday as to where my Q5 Pro never got stuck.
No, I would not recommend this to a friend.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Extremely Disappointed
on May 4, 2026
Posted by: Jonathon
It gets "stuck" on straight walls. It fails to reconnect to the dock 50% of the time--it'll connect and even show that it's charging, but then move away believing that it still needs to find the dock until it runs out of battery.
We bought this after having wonderful success with the Roborock Q7 M5+. The design for the Q7 M5+ for connecting to the dock is way better. My Q7 M5+ has none of the same issues with the same space.
We bought this after having wonderful success with the Roborock Q7 M5+. The design for the Q7 M5+ for connecting to the dock is way better. My Q7 M5+ has none of the same issues with the same space.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, May 11, 2026
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Written by a customer while visiting us.roborock.com
Customer Rating
4
Great, except for one issu
on September 30, 2025
Posted by: rsbst19
Does a very good job with vacuuming and navigation, but severely disappointed in the self-empty feature. Cat hair will not empty from the dust bin, requiring me to pull the filter and manually empty after every cleaning cycle. I tried all of their troubleshooting--it just doesn't have the suction to pull cat hair effectively from the dust bin.
Written by a customer while visiting us.roborock.com
Customer Rating
4
Bought one for me and one for my parents
on September 15, 2025
Posted by: catlady
One son came back home and brought his cat. And then the other son came back home and brought his cat. And then my husband bought me a cat.
I bought the Q10 S5+ and loved it so much I bought one for my parents.
It brings some sanity and cat hair control to my life. I docked one star because the instructions aren't as clear as they could be around setting and differentiating between rooms and zones, as well as using the vacuum on different floors. Other than that, it's been wonderful.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
2
Don't buy this rubbish
on March 18, 2026
Posted by: Anton
This is the biggest lot of rubbish. Please don't waste your money on it. But a manual vacuum as it will with faster and save you a lot of frustration. I'm tech savvy but cannot get it to complete one cleaning without it getting stuck in the middle of the floor.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 24, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com