Customer reviews from us.roborock.com
Roborock - Q10 VF+ Robot Vacuum & Mop, 10,000 Pa, Vibrating & Liftable Mop, Self-Empty Dock, Anti-Tangle Brush, Q8Max+ Upgrade - White
Average customer rating
4
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
23
4 Stars
4
3 Stars
2
2 Stars
4
1 Star
4
83%of customers recommend this product.
(
19 out of
23)
Customer Reviews for Roborock - Q10 VF+ Robot Vacuum & Mop, 10,000 Pa, Vibrating & Liftable Mop, Self-Empty Dock, Anti-Tangle Brush, Q8Max+ Upgrade - White
Customer Rating
4
Very good daily cleaner with a few persistent annoyances
on November 24, 2025
Posted by: ECS Craig
Verified Purchase:Yes
The Roborock S5 Max is genuinely great at its core tasks: it vacuums thoroughly, maps intelligently, and mops competently. Most days it starts, cleans the entire floor, mops where requested, and returns to base without any human help. However, the lack of basic status feedback (water level and bag fullness) in an otherwise feature-rich app feels like a strange omission in 2025, and the minor mechanical quirks (spinning, dragging the mat, overly sensitive sensor warnings) add up over time.
If you can accept physically checking the water tank and accepting the occasional odd behavior, it is still one of the best value robot vacuum/mop hybrids available. If you strongly prefer a more “finished” experience with proper tank/bag monitoring and quieter emptying, consider stepping up to the newer Roborock Q Revo or S8 series.
Recommended with the above reservations – a solid 4-star performer that could easily be 4.7 stars with a few software and minor hardware refinements.
If you can accept physically checking the water tank and accepting the occasional odd behavior, it is still one of the best value robot vacuum/mop hybrids available. If you strongly prefer a more “finished” experience with proper tank/bag monitoring and quieter emptying, consider stepping up to the newer Roborock Q Revo or S8 series.
Recommended with the above reservations – a solid 4-star performer that could easily be 4.7 stars with a few software and minor hardware refinements.
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
1
on April 29, 2026
Posted by: Susan
The first time I used it, it worked fine. It docked itself when told to. Everything was great. The second time I used it, it acted like it had gone berserk. It said various wheels were jammed, but they were not jammed. I must have fussed with them 20 times. I wiped off the sensors. I cleaned out any hair in all the wheels. It will not continuously run.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, April 29, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
1
Quit charging
on December 27, 2025
Posted by: Shookie 54
Bought in September quit charging in December
Response from us.roborock.comBy Roborock customer service, Roborock customer service, December 28, 2025
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution.We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution.We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
5
Roborock vacuum
on November 24, 2025
Posted by: Rec
My son got this for me last year and I absolutely love it!!!
I would recommend this to a friend!
Written by a customer while visiting us.roborock.com
Customer Rating
2
Wake Up!
on January 11, 2026
Posted by: trk113
It cleans pretty well, but if you don't use it regularly, it tends to shut down and is really difficult to wake back up. I feel like I have to set it up all over again every single time I use it.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, January 12, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution.We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution.We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
2
Not their best
on February 18, 2026
Posted by: PenPen
I've been using Roborock for many years and have upgraded multiple times and always been thrilled, until this model. It needs constant babysitting, loses the map information randomly, in just a few months Ive had to remap the house 5 or 6 times. The emptying function quick working within weeks. I will give another model a chance to reinstill my faith in the products but this one has me disappointed. I see now it's one of the lowest price models. Maybe you gerbwhat you pay for?
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, February 24, 2026
Hi,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution.
Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right.
Best Regards,
Written by a customer while visiting us.roborock.com
Customer Rating
3
DUMB
on March 1, 2026
Posted by: Short round
Catch 22. This us the dumbest robot vacuum out of 3 brands. It gets itself cornered and gives up before it finds the way out.
You can't use no go zones until it's created a map and it can't create a map because it keeps getting stuck that cancels the mapping. You have to put up barricades to complete a map.
Once the map is created you can modify it all you want. First you install all your no go zones and then create your rooms. You can have one big giant room or as many little ones as you like. If you want to do full house you can designate the order they're done. You can also send it off to any room(s) to do whatever. It can mop/vac, vac only or mop only. You can also preprogram the vac power, mop water use and number of times (1 or 2) to go over an area.
So, overall, I give it a -1 star for its ability to get itself out of jams but 4 stars for its overall versatility.
I've seen it bang itself six times in the exact same direction and I just can't see how the developers allowed that to happen. The vacuum cannot be any smarter than the developers.
I would recommend this to a friend!
Response from us.roborock.comBy Roborock customer service, Roborock customer service, March 2, 2026
Thank you for sharing such a detailed and honest review — we really appreciate the time you took to outline both the strengths and frustrations with the vacuum.
We're sorry to hear about the difficulties it had during the mapping process and the navigation challenges you've observed. That’s certainly not the experience we want you to have, and we understand how frustrating it can be when the device gets stuck repeatedly. Please know that your feedback is incredibly valuable, and we’ll be sure to share it with our team for future improvements.
If you'd like any assistance optimizing the setup or have questions about no-go zones or mapping, please feel free to reach out to our support team — we're here to help.
We're sorry to hear about the difficulties it had during the mapping process and the navigation challenges you've observed. That’s certainly not the experience we want you to have, and we understand how frustrating it can be when the device gets stuck repeatedly. Please know that your feedback is incredibly valuable, and we’ll be sure to share it with our team for future improvements.
If you'd like any assistance optimizing the setup or have questions about no-go zones or mapping, please feel free to reach out to our support team — we're here to help.
Written by a customer while visiting us.roborock.com
Customer Rating
1
Junk- don’t waste you’re money
on May 8, 2026
Posted by: Heidi
Absolute garbage vacuum. It didn’t even last 4 months before it quit working. The company says the damage to the main roller brush is “normal” and they recommend replacing the brush every 6-8 weeks. They are basically selling junk vacuums with a subscription to get money every 6 weeks. This vacuum was way too expensive to be a piece of junk already.
No, I would not recommend this to a friend.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, May 11, 2026
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Written by a customer while visiting us.roborock.com