Love coffee maker, but I think my hard water & I think that may be harder on it then usual, but they tell me to use tap water. I love it though & I love their customer service
This coffee makes coffee that is too strong. I use Dark Magic because I llike it strong, but this coffee make makes too strong. This is a replacement for the first one so I am convinced it is because of the design.
Love the large water reservoir, the temperature and strength choices.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 9, 2023
We're glad to hear you are using the enhanced temperature and strength settings to curate the perfect cup with your new K-Supreme Plus coffee maker! Happy Brewing!
This machine is doing the same thing. When it first starts there is water only coming out for the first ten seconds and a very loud noise. Then it will make the coffee. I have requested a different machine, which they have done nothing about. I have had several of these coffee makers in the pass and none of them have ever done this.
After completing the requirements for the warranty, Keurig replaced the product very quickly. This is the third k-cup supreme I've had in three and a half years. It gets used about twelve times a day so I can't complain.
Keurig replaced my pot that failed prior to one year. keugid does stand behind their product and sent me a brand new replacement. I am very pleased with this company.