This is a step up in features and especially design. No longer does it resemble Darth Vader Attacking my kitchen! Much easier to refill water pot. Only downsides are longer brewing time (stronger) and coffees spots on counter. The cosmetics alone are enough to warrant upgrade. I love my Kuerig!
We bought our first version of this before Christmas and within a few weeks, it just died. Wouldn’t restart and tried everything we could think of. Called support and they sent us a new one. It’s working but spreading grounds everywhere! In our cups, all over the machine, on the counter. For the price of this the only good feature is the larger water reservoir.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 21, 2021
Sorry to hear you've been disappointed with your K-Supreme Plus coffee maker! If you try reaching out to our customer care team, they will be happy to help: 866-901-2739.
My new Keurig coffeemaker bought for Thanksgiving malfunctioned. Spoke to lovely agent who helped me troubleshoot and opted to send a whole new machine! This machine is wonderful!! She could not have more understanding and helpful!!
We absolutely love this brewer! The multi stream feature really allows me to enjoy the full flavor of the coffee. I love the three person settings that can be programmed. It is so easy to set the strength, temperature, and size that is your favorite or regular so you can just hit the saved setting and the brew button. Brews fast and it is so quiet. I love that it turns off and it turns on when you lift the handle. Ready whenever you need it. The design of this machine is so nice on the counter. The water reservoir has a handle and a square shape making this so easy to refill. This is our fourth Keurig and this machine is the best!