Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: alanmont
Verified Purchase:Yes
This is my second Keurig. The first one had issues, but Keurig provided a quick replacement and an apology. Brewing my own grind produces the best coffee I have ever tasted!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: bubbiebx2
Verified Purchase:Yes
Replaced an older other brand that never kept our coffee hot. This one is fantastic. You can choose the temperature level and strength. Love it!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Worked great fir 4 months
on December 25, 2020
Posted by: FAS111
Worked great for 4 months. All of a sudden, it just shut off and will not turn on. Tried everything suggested on this site and YouTube. Nothing. The machine is dead.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2021
We're sorry to hear that your K-Supreme Plus coffee maker is not working as it should. Please call our Customer Care at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Posted by: James vecchio
Verified Purchase:Yes
It looks great and is a nice set up but when we used it. It leaked water all over the counter it was coming out of the bottom of the maker.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 5, 2021
That's not what we would hope to hear. Our Customer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
3
Broke within 48 hours of opening
on December 28, 2020
Posted by: DianeH
This was a Christmas gift. We have had Keurigs so I did all the required set up rinses. It made FANTASTIC coffee ... for several hours. Next day, when turned on, it read “descale” (?!?) and only emitted 2 oz of water at any setting. Thankfully, my call to Keurig was met with understanding and after several attempts at tweaking, they are shipping me a replacement brewer. Wish me luck!
I really like this brewer and if the replacement works I’ll be VERY pleased. If not, we’ll, there’ll be a “caution” review from me.
I really like this brewer and if the replacement works I’ll be VERY pleased. If not, we’ll, there’ll be a “caution” review from me.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, January 6, 2021
We know how important your brew can be. Thanks for giving us a chance to turn your experience around.
Written by a customer while visiting keurig.com
Posted by: Lou from MI
Verified Purchase:Yes
It shows descale all the time. It is much slower than other Keurigs I’ve had. There are coffee grounds in almost every cup.
Response from keurig.comBy Keurig, Consumer Care, January 6, 2021
Hi Lou, if you need assistance please call us at 866-901-2739 . We would love to resolve this issue for you.
Written by a customer while visiting keurig.com
Posted by: Eric and Melissa
Verified Purchase:Yes
I love this Keurig to say the least! It’s very easy to navigate! I love that I can program it for different people, or in my case two for me and one for my partner! The coffees flavor is really good. I can definitely tell the difference in strength when using the strength button!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: normjr
Verified Purchase:Yes
after 1 week it stoppped working when i called i was on hold for 1 hour and 30 min and never talked to anyone
ended up working on it for a couple of hours myself
ended up working on it for a couple of hours myself
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com