Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Product Replacement
Verified Purchase:Yes
This process was absolutely simple. I contacted Keurig customer support and they emailed me directions to submit a replacement request: the serial number and a couple pics and it was done. The new machine was received, seriously, within 2 days!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: GWKO
Verified Purchase:Yes
My Keurig K-Supreme Plus after about 9 months of brewing great became erratic and unpredictable, at times, maybe filling my cup with a couple tablespoons of brewed coffee. I descaled it, tried different pods but got the same result. I called the warranty department. They asked a few questions and after I took a few pics and supplied the S/N, a replacement was on its way to me. It arrived within 5 business days and is the exact same model and color and it works great. I am most impressed with the process Keurig has in place to keep me a satisfied customer. This is the 4th or 5th Keurig I've owned, and thanks to great customer service, I will continue to be a Keurig advocate.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Happy Customer Matt D
Verified Purchase:Yes
I descaled my Supreme Plus machine and it died. No lites, no power. They did trouble shoot with me to no avail. Without hesitation I was shipped a new one and it works perfectly. Thank you to a great company.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Hot coffee in the morning
Verified Purchase:Yes
I bought this machine three month ago. The positives are that there are several settings for multiple users, brews very fast, and water tank is a great size. The negatives are the temperature of the coffee could brew a bit hotter.
My machine did stop working after three months but because it was under warranty
it was immediately replaced by Keurig. Hopefully, I will have no other problems.
My machine did stop working after three months but because it was under warranty
it was immediately replaced by Keurig. Hopefully, I will have no other problems.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Don W
Verified Purchase:Yes
I’ve always owned different models of Keurig machines, but this one finally makes a better tasting coffee. Machines in the past always tasted slightly watered down to me but not this one. I think it has something to do with the multiple needles. I like the stored user settings feature. It makes it easier in the morning for me. The only thing I don’t like about it is my standard size 16oz Thermos travel mug (7 1/8” tall) barely fits under it. I mean if it was literally a mm taller it would not fit at all. I have to put it in top first and push the bottom in. Other than that I recommend this model
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 18, 2023
Thank you for reviewing your K-Supreme Plus coffee maker Don. We work to provide our consumers with the best product and experience possible and appreciate you taking the time to leave us some valuable feedback. We will pass your comments onto our quality and engineering teams for review.
Written by a customer while visiting keurig.com
Posted by: Steffanie
Verified Purchase:Yes
Fast friendly service, i keep having the same problem x2 when its time descale, the machine will not go out of descale mode. They replaced my unit two times without a problem,this time they said call when it's time and I will, but this is not my first model, i never had a problem prior to this model, I'm hoping problem solved with this unit.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: IM Rolf
Verified Purchase:Yes
This is my third Keurig and I love it because I don't have to wait for it to heat up.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Erwinm
Verified Purchase:Yes
Bought one and 3 months later it died. Contacted Keurig and they immediately replaced it. New one works great. I only hope it holds up.
I would recommend this to a friend!
Written by a customer while visiting keurig.com