Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Tg4140
Verified Purchase:Yes
I have owned several Keurig brewers and always loved them. I upgrade when a better one comes out, but this one is horrible. It splatters coffee all over the counter and is very slow. Keurig has missed the mark on this one. I will be going back to one of the older models.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
Hello and thank you for your review. We apologize that the K-Supreme Plus Coffee Maker did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you!
Written by a customer while visiting keurig.com
Customer Rating
1
Bad Product
on April 14, 2021
Posted by: Mary247
I bought 3 at Christmas, 2 for us as upgrades, 1 for a gift. Our 2 stopped working within a couple months of use. Our previous Keurig lasted for years. I feel bad that I gave that gift. Very disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 15, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
horrible Machine
on June 2, 2021
Posted by: marielynn
I am on my 4th machine. Th machine either stops working or only brews half cups. i have returned multiple times but I am not able to switch models.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 4, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we will be happy to find a resolution that will best meet your needs.
Written by a customer while visiting keurig.com
Customer Rating
1
Suddenly Died
on July 6, 2021
Posted by: ML123
I bought this 7 months ago. Had absolutely no trouble out of it. Made 2 cups of coffee a day with no problems. This morning it made the first cup and then shut off and wouldn't come back on. I tested outlet. It has power. The coffee maker will not come on. Sadly brewers doesn't have a 1 year warranty.
Response from keurig.comBy Consumer Care , July 14, 2021
Thank you for your review. Our brewers do come with a 1 Year Warranty and we would be happy to assist you! Please reach out to our Customer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST.
Written by a customer while visiting keurig.com
Customer Rating
5
Much better than the K-Duo
on July 13, 2021
Posted by: Greg F
This is the best so far, but far better than the k-duo. Forget about the full coffee pot, the k-duo takes forever to warm up and uses far more power than any other Keurig.
That said, this machine uses far less power when warming the water than previous machines, which is nice... less circuit breaker problems.
The four injection slots instead of just one does provide a better flavor with the coffee. Not sure why (same amount of water), but it does.
Written by a customer while visiting keurig.com
Customer Rating
1
No safety shut off
on July 24, 2021
Posted by: TerriPia
Really disappointed, if the water reservoir is not in the unit properly and you press brew, it instants burns up the heating element….in seconds. It should warn you that the reservoir is not in place…or at minimum the button press should not brew, ridiculous.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Should have kept my old one.
on September 22, 2021
Posted by: ntorborg
I've been a Keurig user for almost twenty years. Have always been happy with the product, until this one. My daughter gave it as a gift to upgrade (the tank is way better for filling from my fridge water dispenser!), but the unit has several problems.
1. It "piddles" when it brews, splattering hot coffee on the counter and unsuspecting humans.
2. The "strength" selector doesn't work at least 50% of the time. I go thru multiple pods in the morning to get a coffee stronger than what appears to be the cleaning cycle.
2. The "strength" selector doesn't work at least 50% of the time. I go thru multiple pods in the morning to get a coffee stronger than what appears to be the cleaning cycle.
Returning it to the store today.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 22, 2021
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
Extremely disappointed and frustrated
on March 5, 2023
Posted by: Gnat3
Extremely frustrated and disappointed in this product. I am now waiting on my 4th replacement. All 3 of the last had the same issue with the lid not recognizing that it was being opened and closed, therefore not being able to brew a cup of coffee. The power button is useless. Even if you can turn it on with the power button it wont let you brew unless it recognizes the lid being opened and closed. This last one doesn't even want to turn on at all. While Keurig has done a good job at honoring their warranties, this is a huge inconvenience and I don't have much faith in the replacement they are sending me. For this price I expected better.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 7, 2023
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com