Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Arturito
Verified Purchase:Yes
This is a nice-looking, efficient coffee machine. It produces nice hot, tasty coffee. I think you'll like it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sljcraig911
Verified Purchase:Yes
I am personally very disappointed in this machine, which I have had and used for about a month now. I have always been resistant to going with a Keurig because I used a higher-end full size coffee maker for so many years, and was completely spoiled by the amazing taste and richness of fresh-brewed coffee using freshly ground beans. However, I finally realized what a waste of coffee it was, especially since I am the only one in my house that drinks it, and I was very impressed by the reviews of Keurig's new "Multi-stream Technology." I received a great offer, and decided to go for it. It sounded like a "no-brainer." However, I have experienced the SAME EXACT problem that I have always encountered when using a Keurig (at work, friends', etc.), which is that the taste is far too watered down, and often, barely tastes like coffee at all in my opinion. I have tried different strengths, temperatures and cup sizes, but none of that even seems to make a difference. When I use the "strength" function to make it as strong as possible, sometimes it even tastes LESS strong-how is that even possible? I purchased the machine, the "My K-Kup", multiple boxes of coffee, AND a fancy Keurig storage drawer, so it just seemed like too much of a hassle to try and pack it back up and send it back for a refund. Now I am stuck with a machine that produces mediocre "coffee" and I am forced to keep a "subscription" for the coffee pods. If you are just looking to upgrade to the most current technology, then this machine will probably fit your needs perfectly, but if you are thinking of switching to Keurig for the first time and are expecting amazing flavor and richness, I'd recommend either reconsidering or at least purchasing locally so that you can return it more easily if you aren't satisfied with it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 20, 2020
Thank you for your review. We are sorry to hear that you're disappointed in your purchase of the K-Supreme Plus coffee maker. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Written by a customer while visiting keurig.com
Posted by: Maryann2
Verified Purchase:Yes
I love the Brewer. It’s fast and the flavor is wonderful. I got the plus and I enjoy it immensely.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Roman
Verified Purchase:Yes
This unit replaced the lesser model that stopped after 2 weeks. This unit will stop brewing a 12 oz. preset favorite after 4oz. You restart it at 8 oz. Keurig gave me the free upgrade when the first one stopped so I don’t intend to send this back unless it too stops. Makes a good cup of coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, November 20, 2020
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: Gsisfrk968
Verified Purchase:Yes
The brewer has great features and is simple to operate. The water carafe is the best yet, larger, sturdy and easy to remove. The new multi flow feature really improves the flavor of the coffee. The only "issue" we have is the distance between the pour feature and a regular sized coffee mug. Because of the distance, there is a great deal of "splashing" resulting in a constant counter wipe-down. We actually were given a replacement brewer, but the same result.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
This replaced our old 2.0
on November 20, 2020
Posted by: Mikegoldnj63
Just got this news brewer yesterday to replace a four year old 2.0. Much quieter and much smaller. However, brewing process is much slower than the old machines I’ve had and, water/coffee splatters all around when brewing. Not sure I want to have to wipe up the counter and machine every time I make coffee or tea.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: jdjk
Verified Purchase:Yes
We recently purchased this product which our the 3rd Keurig brewer. Loved the new features and sleek look. After 2 or 3 weeks with no problems at all, the brewer started to malfunction showing an add water sign after one cup regardless of water volume in the tank. A call to customer service, explaining the issue in detail, resulted in an unexpected response. Keurig offered a new brewer replacement - period. We are absolutely delighted with their response. We feel that the brewer and their customer service are absolutely 5 stars, the 1 star deduction is simply because the initial unit we received was defective.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Shackett
Verified Purchase:Yes
I wanted to give this coffee maker a 5 star but am having a hard time getting a cup to brew with out it also dumping coffee grounds in my cup and even after it states that it is done brewing and says enjoy drips excess water. I like to drink every drop of my cup of coffee but with this brewer I cant unless I want a mouth full of grounds. I do love that I can taste a fuller richer flavorful cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting keurig.com