My favorite Keurig coffee maker so far. Able to set up particular settings for me including temperature, strength of coffee and size of cup. Loving it and recommend it to friends and neighbors
Our K-Supreme Plus coffee brewer "died" just as the warranty ran out as clean water poured from the base as we tried to make a cup then the electronics appeared to die as well. But Kreurig was quick to replace it within a little more than a week with an identical model via friendly customer service phone call and e-mail. New replacement even seems to work better (!?) if that's possible. Only suggestion to them was to improve product reliability after only a year of service with only two successful "descale" procedures on original. But we like the convenience, fast brew and good flavor.
Excellent customer service had a problem with my coffee maker and had the problem resolved. Received a replacement within a week! It’s working great! Thank you for great service.
I like this unit. But since having it, I have replaced it twice. The first time, it wouldn't run the descaling process. The second machine burned out during the descaling process. Electronics do not last these days.
Thankfully my k-Supreme plus was replaced promptly even without my receipt!! I provided serial number, photos requested. Clueless as to why the prior one died shortly after purchasing and using very surprised because our older Keurig lasted a decade. Within a week, I received my new one shipped to my door. I'm grateful this company stands behind their products!!
I bought this coffee maker years ago. It broke and I bought another, All have failed to make coffee after a few months or weeks, I believe I have had 5 this year. This not worth the hassle and I have switched brands. Replacement policy is great but too much work. I need my coffee morning without the frustration of not having it work AGAIN