I love the quality of the cup of coffee but the machine died after two years of service with only one user. I just ordered a second machine and it appears that I received an open box machine. The wrapping was missing, the literature was not in a packet as with other purchases. Most of the tape had been removed from the machine etc.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, November 21, 2023
Thank you for sharing your review and feedback. If you have a question about the condition of your order, please reach out to our Consumer Care team at 866-901-2739. We will be happy to assist you!
The coffee maker is amazing. I like to be able to change the temperature and strength. After descaling, the descaling would not turn off no matter what I did. Keurig sent a replacement in a timely manner so I didn't have to go without.
My Keurig Supreme plus died on me after 9 months use but after a phone call and providing some information along with a picture, a replacement was shipped quickly. I love this Keurig model
One-year warranty is accurate…. I’ve had three Keurig’s in three years due to malfunctioning. I bought a Ninja while my warranty claim was processing and I love it. Hopefully it will last beyond one year!
I have 3 of these units and I love them. The extra heat settings are great, and the on demand water heater is great so there's no wait for the next cup. This model definitely is the best so far as I have had them all. i did have a problem with one of them and Keuig promptly replaced the unit without any hassle. The only suggestion I would have is to make it just a little taller to fit the Yeti coffee travel mugs under it.