The cup of coffee that I get from this machine is just as good as getting it out of coffee shop with the convenience in your own home! Also, when I needed help with customer service, they were amazing
I bought it 13 months ago and am now on my second replacement. The prior two just stopped working and support just replaced them rather than addressing why. Now this one seems to be acting funny. I'm not sure whether they sent their software someplace new, but the firmware seems to just stop working when it needs to be descaled, or after a certain period of time, or when some new condition arises. All we want is for it to make coffee and it seems to be more complex than we think.
I have been a long time Keurig fan. When I had a difficulty with my current model, I simply called the maker, and within two days I had a brand new replacement in my home. I appreciate the fine service and the quality of the products. I will continue to support my Keurig passion, and look forward to my next cup!
I recently purchased the Keurig K-Supreme Plus after many years with on older model. This coffeemaker is a huge step up. I love the sleek look and the Multi-stream technology. It makes the best cup of coffee if have ever drank.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, December 21, 2023
You just made our day! We love that you are enjoying the perfect cup of coffee with your K-Supreme Plus brewer.
Keurig is an awesome company. My Keurig stopped working. Keurig replaced it with a new one . I just love this Keurig and Keurig also included the filter holder and coupon for coffee. Thank you !!!!