Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Love it until it breaks
on July 24, 2022
Posted by: Rebecca8675309
Purchased my 1st one Dec 2021 lasted 3 months, received my replacement quickly from Keurig. The replacement lasted 3.5 months. Extremely disappointing for the money paid for this machine. I had a old cheap one that lasted years, and was still working when I made this purchase, but the Huge reservoir caught my attention on this one. But overall I don't think its worth the trouble. I wish I had old reliable cheapy back!!!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
64oz Puts out 16oz
on July 25, 2022
Posted by: Staci P
I’ve had my Keurig for a year. All the sudden it stops spitting out the proper amount of coffee for whatever your selection is. It will put 2-4oz in your cup when you select 12, and 1-2oz when you select 8, etc. The machine tells you to descale. I’ve descaled it 3 times and each time a day later it’s back to its problems and telling you to descale again. I feel like it’s something in the computer of the machine that it can’t sensor how much water it’s pulling in, because when I go to descale it, it pulls the proper amount of water for that first descaling pull.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
We decided to purchase this particular Keurig because of the soon to be ending rewards system to replace a functioning one that we've had 6 years. What a difference! It's so much quicker to brew and with the new multi-stream brew, the coffee tastes much better! We are very happy with this purchase.
Response from keurig.comBy Keurig, Consumer Care, August 26, 2022
We are thrilled to hear that you are loving your new K-Supreme Plus coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
3
Creates a mess
on August 30, 2022
Posted by: 99999Gabi
Finally decided to upgrade and buy a new Keurig! This one looks sleek and I love the style of the water chamber (it is much easier to carry to fill up). Also, it takes virtually no time to make a cup of coffee. The one unfortunate thing that happens with this coffee maker is that it creates a MESS. Every single time I use it, coffee splatters all over the counter AND floor. I have resorted to keeping a dish towel next to it so some of the drops will be caught.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 7, 2022
Thank you for taking the time to share your review. It is customers such as yourself that help us to improve our products and we will be passing your feedback along to the appropriate teams for review. If you ever need assistance with your K-Supreme Plus brewer, please do not hesitate to reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Useless
on September 6, 2022
Posted by: Markeen
I’ve been a faithful Keurig customer for years. This one is very disappointing. From day one, splashes everywhere. I’ve had it less than a year. I descale regularly. Suddenly the descale message won’t turn off & now it makes about 2oz. Then shuts off. I won’t buy another one. Think I’m going to try the Cuisinart
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 7, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Would rate at a ZERO
on September 8, 2022
Posted by: MHynds
I’ve had 3 of these in a year. ALL of them have had the electricity go out in them. The first lasted 9 months, the second lasted 3 months, the 3rd lasted ONE WEEK! Go with the original model. Do not buy this! When they replace it they won’t send you another model they send you another crappy one that just breaks!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2022
Thank you for your review and feedback. We're sorry to hear about the issues you have experienced with your K-Supreme Plus coffee maker. Our Consumer Care team would love the opportunity to find a resolution that best meets your needs. If you are willing to give us another chance to assist you, please contact us at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
2
Great when it works, but huge issues
on September 21, 2022
Posted by: JoelS
I am on my second warranty replacement (3rd brewer). The brewer works GREAT when it’s working and I couldn’t be happier with that, however but it dies when running a descale. This is a known issue from what I can see on all of the forums and is rather frustrating, something to do with a temperature sensor that has an error when running the descale. You can supposedly fix it but I’m not going to take it apart and void my warranty. That said, Keurig’s warranty process is fantastic, I’ve had 0 issues getting it replaced each time it stops working after the first descale. I would say I got a lemon but after happening twice within the warranty period to two separate brewers both when doing the first descaling run, I wouldn’t buy again for the simple hassle of having to replace it. Maybe 3rd times the charm and I’ll update this review at the point, once I descale this one for the first time.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 10, 2022
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you have completed the descaling process. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: J Lauer
Verified Purchase:Yes
It's fantastic. Heats instantly, allows settings for 3 different users, makes 5 holes to get more coverage of coffee grinds. Allows multiple degrees of roast, mild, moderate and strong.
I would recommend this to a friend!
Written by a customer while visiting keurig.com