Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Nvchel
Verified Purchase:Yes
Love the way my coffee taste and smells every morning
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care , May 23, 2022
We're so happy we could make your mornings better! Thank you for sharing!
Written by a customer while visiting keurig.com
Customer Rating
3
Not worth the money
on May 24, 2022
Posted by: Zoey23
This is the second one of these I have bought. The first one worked well for about 3 months. They I descaled the machine like it told me too but the descale message never went away. After about a month of it flashing at me it stopped working all together. Now I am on my second one just thinking the first one might have just been a dud. But unfortunately this one is doing the same thing. I have descaled this one three different times and it is still flashing at me. So just waiting for it to die. Very disappointing since these are not cheap to buy. When this one dies I will go with a different brand!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Crest from
Verified Purchase:Yes
This is the third machine that I have had…all due to poor craftsmanship. Worked fine until had to descale and then the machine just completely goes dead. Has happened to two friends as well. Mentioned it to representative and they said the would “pass on” my concern. Asked for an online credit instead of a new machine…NOPE. No longer a Keurig customer.
Written by a customer while visiting keurig.com
Customer Rating
1
Choose another Keurig.
on June 7, 2022
Posted by: unhappy without coffee
I had another Keurig for 5+ years and never had an issue. after it finally stopped working I decided to upgrade with new sleek looking machine. WORST decision ever. It took about 15-20 brews to stop smelling like burnt coffee/plastic. Then it decided to stop working. I read reviews and how to get it to work - use tap water - do not use soft water. That is dumb but ok. It worked for approximately 2 months. It started showing the DESCALE alert - HOW DO YOU DESCALE this machine? nothing comes apart. I tried using vinegar and water - machine started smoking. I let it sit for a few days and it still isn't working. This is junk. Debating another keurig or finding a new brand all together.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 17, 2022
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team about this. They can be reached at 866-901-2739 and will be happy to help.
Written by a customer while visiting keurig.com
Customer Rating
4
Great machine, small cups and slow
on July 1, 2022
Posted by: Jenfr
This is a great little machine, I love that the handle on the water tank. It does however, brew slowly and the biggest cup size is 12oz, which isn't enough for a to go mug so I end up doing 12oz then another 4oz so it takes a while to get that cup of coffee.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 8, 2022
Thank you so much for your review and feedback! We're very glad you're enjoying your K-Supreme Plus coffee maker.
Written by a customer while visiting keurig.com
Customer Rating
1
Now on my Fourth Machine
on July 8, 2022
Posted by: OnlineLC
I must add that customer service have been great, but there is a serious design flaw with this machine. I am on my 4th replacement that is currently being shipped. The previous three all burnt out. The first was during the descale process, the last two were just me refilling the tank when requested, and then hitting brew. The typical lifetime before total failure, is around 6-9 months so Keuring have always replaced it.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 11, 2022
We're sorry to hear about your experience and would be happy to look into this further should you need assistance. Please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Died during descaling - don't buy this model!
on July 15, 2022
Posted by: SarahQ
I have always had a Keurig machine, and loved this one while it worked, but it died during its first descaling. I am going to the store tonight to buy a machine from a different brand - this machine was only a few months old. It was great while it lasted, but it was too expensive to last only a few months. There is a serious design flaw in this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Machine burnt out within 7 months!
on July 18, 2022
Posted by: Caffeine fiendizzle
I bought this brewer in December of 2021. This morning I went to make a coffee and for some reason it says brewing for about a second or two and then completely shuts off. So disappointing! I emailed customer service this morning. Hopefully they don’t make an issue about replacing my machine.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 19, 2022
We are confident our team will be able to address your concerns and get you some help. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739.
Written by a customer while visiting keurig.com