Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
5
The unit takes up minimum space with good brew
on February 3, 2025
Posted by: Ty Hairston
Verified Purchase:Yes
Simple to program and and functional by all respect
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: L W E
Verified Purchase:Yes
Love everything about this brewer. You can totally customize your brew from strength and temp to size. The 3 point brew makes a difference in the taste. Love the extra large water tank and the handle on the front. Easy access. I’ve been using Keurig brewers for 15 years and this one is the best one yet!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, March 10, 2025
We just love hearing this! Thank you for taking the time to review your K-Supreme Plus coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: 3cupsaday
Verified Purchase:Yes
Great machine, quieter, better tasting coffee, and smaller than previous versions.
Response from keurig.comBy Keurig Consumer Care, March 10, 2025
Thank you for taking the time to share your feedback. We're glad you're enjoying your K-Supreme Plus coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Janimal
Verified Purchase:Yes
Keurig was wonderful in the process of relacing my Keurig that stopped operating during a cleanse cycle. I had my new machine within days. I love this coffee maker and would recommend to anyone!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Carl Guy
Verified Purchase:Yes
Wry easy process to get a replacement and the lady on the phone was very helpful and informative
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Dmaykc
Verified Purchase:Yes
We love our Keurig! Just wish the temperature was a little hotter.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, March 10, 2025
Thank you for reviewing your K-Supreme Plus coffee maker. We work to provide our consumers with the best product and experience possible and appreciate you taking the time to leave us some valuable feedback. We will pass your comments onto our quality and engineering teams for review.
Written by a customer while visiting keurig.com
Posted by: Sharon Verdu
Verified Purchase:Yes
When our Keurig stopped working, we contacted Keurig. Since it was still under warranty, we got a new replacement. Easy with one call, and minimal documentation. Quick arrival of new machine!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Willdon
Verified Purchase:Yes
I have had more than a few of the "K-Supreme Plus Single Serve Coffee Makers" since 2020. I am a big coffee drinker, love using k-cups, have 2 homes (and stay in each one roughly 6 months per year). Here's the good and bad from my perspective:
Good Points:
- Overall design is very good.
- Footprint is relatively small considering the 64-oz. size of the water reservoir.
- Water reservoir has a large handle and is easy to remove and fill.
- Unlike earlier model Keurig coffee makers, there is no pre-heated water inside the coffee maker.
- The coffee maker automatically shuts off after a few minutes of not being used. Older models would stay on and keep water hot inside the coffee maker for the next cup if you don't turn them off. Also, on the older units, if you wanted to unplug and store the older model Keurig coffee makers, there is no way to drain the preheated water inside of the unit.
- There is no heat-up delay when plugging in the coffee maker, since it doesn't have to store and pre-heat water.
- Multiple selections for temperature, cup size and brewing strength, and you can pre-program your 3 most common combinations.
- One of the original K-Supreme Plus Single Serve Coffee Makers I bought in 2020 is still working okay. I do use filters and I do descale pretty regularly.
- Keurig backs the unit with a solid one-year warranty. If you have a failure during the warranty period, Keurig will replace the unit.
- Overall design is very good.
- Footprint is relatively small considering the 64-oz. size of the water reservoir.
- Water reservoir has a large handle and is easy to remove and fill.
- Unlike earlier model Keurig coffee makers, there is no pre-heated water inside the coffee maker.
- The coffee maker automatically shuts off after a few minutes of not being used. Older models would stay on and keep water hot inside the coffee maker for the next cup if you don't turn them off. Also, on the older units, if you wanted to unplug and store the older model Keurig coffee makers, there is no way to drain the preheated water inside of the unit.
- There is no heat-up delay when plugging in the coffee maker, since it doesn't have to store and pre-heat water.
- Multiple selections for temperature, cup size and brewing strength, and you can pre-program your 3 most common combinations.
- One of the original K-Supreme Plus Single Serve Coffee Makers I bought in 2020 is still working okay. I do use filters and I do descale pretty regularly.
- Keurig backs the unit with a solid one-year warranty. If you have a failure during the warranty period, Keurig will replace the unit.
Neutral Points
- Time to brew a cup is no faster than models that require preheating.
- You have to follow the descale process all the way to the end. I have to look up the instructions every time i descale to refresh my memory. Not a big deal but you have to pay attention and follow instructions.
- Time to brew a cup is no faster than models that require preheating.
- You have to follow the descale process all the way to the end. I have to look up the instructions every time i descale to refresh my memory. Not a big deal but you have to pay attention and follow instructions.
Bad Points:
- One of the two K-Supreme Plus Single Serve Coffee Makers I purchased in 2020 has been replaced several times even though I replace the filter and descale regularly (whereas the other unit just keeps on running).
- Component quality is not very good. In my opinion, the critical electro-mechanical components (water pump, heating pump, and water heater) are not robust enough and are prone to deterioration and/or failure .
- Brew strength selection doesn't seem to do very much.
- One of the two K-Supreme Plus Single Serve Coffee Makers I purchased in 2020 has been replaced several times even though I replace the filter and descale regularly (whereas the other unit just keeps on running).
- Component quality is not very good. In my opinion, the critical electro-mechanical components (water pump, heating pump, and water heater) are not robust enough and are prone to deterioration and/or failure .
- Brew strength selection doesn't seem to do very much.
Overall, I love the design but the critical electro-mechanical components fail too frequently. I especially like 2 features: 1) I can unplug and store the coffee maker for months without leaving water in the unit and 2) when not in use, the coffee maker powers itself off. Just register your pot, change the filters, descale, and if it does fail in the first year, it's pretty easy to get a replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com