Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: l g smith
Verified Purchase:Yes
Recently replaced our old office Keurig with the K-Supreme Plus. It holds even more water but has a smaller footprint taking up less counter space. Also, the multiple drip makes for a richer cup of coffee. Very pleased with it.
I would recommend this to a friend!
Response from keurig.comBy Consumer Care, April 12, 2022
We're glad to be part of your work day Linda! Thanks for sharing this awesome review!
Written by a customer while visiting keurig.com
Customer Rating
1
LOVE
on April 12, 2022
Posted by: Needing caffeine
...until it dies!
Which happened not once but twice. Lasts about 12 months and gone! Ironically happens shortly after descaling. Luckily the first time was under warranty. This model is very undependable! I am looking for something else.
Which happened not once but twice. Lasts about 12 months and gone! Ironically happens shortly after descaling. Luckily the first time was under warranty. This model is very undependable! I am looking for something else.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 15, 2022
This is not the experience we would like you to have with your coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com
Customer Rating
1
Dead After 4 Months!
on April 13, 2022
Posted by: Bobby C IL
Had a Cuisinart K-cup for over 10 years. Still worked great, but I felt that it was time for an upgrade. Heard about poor Keurig quality/reliability, but took the plunge as I liked the style of the Supreme Plus. I should have stuck with Cuisinart…my Keurig is dead after 4 months. Won’t turn on. Granted they’re sending me a replacement as it’s under warranty, but how long will the new one last? Extremely disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 18, 2022
Thanks for giving us a chance to turn your experience around, Bobby. We're confident that you'll love your replacement brewer but if you ever need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Not dependable
on April 21, 2022
Posted by: NJNJ
I bought this brewer 1 month ago and already had to descale it. Now the descale message came back on after a few days. Customer Service tells me to run a clear cup every morning. Not sure why?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 27, 2022
We're sorry to hear you are experiencing an issue with your K-Supreme Plus coffee maker. Depending on the mineral content of your water, calcium deposits or scale may build up faster in your brewer and require more frequent descaling. For best results we recommend using bottled spring, filtered, or tap water.
If you have followed the descale instructions as provided in your Use and Care Guide for your K-Supreme Plus and this issue is occurring with a variety of water sources, please reach out to our Consumer Care team at 866-901-2739. We would be more than happy to assist!
If you have followed the descale instructions as provided in your Use and Care Guide for your K-Supreme Plus and this issue is occurring with a variety of water sources, please reach out to our Consumer Care team at 866-901-2739. We would be more than happy to assist!
Written by a customer while visiting keurig.com
Customer Rating
2
Faulty Design- Breaks During Descaling
on April 23, 2022
Posted by: Jhill
This makes a good cup of coffee and I love the features. However, I have gone through two in two years because it breaks during the descaling process. I suspect that the electronic panel is too close to the heat and overheats when descaling. And when it is time to descale, the display is obnoxious until you complete the descaling process. Sadly, I am saying goodbye to Keurig and moving on to another brand of coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
A that’s a NO
on May 2, 2022
Posted by: Flip57201
These don’t last for a year. The good news keurig replacement is available when registered and under year old. We are on 3rd brewer now. That is 2 replacements.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , May 17, 2022
Thank you for your review. We are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Completely Unreliable
on May 12, 2022
Posted by: TLIS
I bought one 5 weeks ago. Only after buying it did I notice all the bad reviews of it suddenly not working. I hoped this would not be the case. Today it died. I'm returning for a refund and buying the older style, a K-Elite. Something is wrong with the K-Supreme line. Not worth buying until Keurig fixes the issue.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Lola Lew
Verified Purchase:Yes
I. Love. This. Machine.
I’ve always thought the pods were wasteful because after dissecting a used one, I found most of the grounds were bone dry. I also thought the coffee brewed weak even on the strongest brew setting.
Now I can attest to being a real Keurig fan.
In addition to the brew and temperature settings, the multiple water heads reach every granule of coffee resulting in the best home-brewed cup of coffee. And yes, I dissected a pod used in this machine and found far better results than before. Some other features I am equally pleased with are the handled pitcher and the programmable settings.
Great job, Keurig!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care , May 23, 2022
You just made our day! Thank you for taking the time to leave a detailed review of your K-Supreme Plus coffee maker. We are so happy to hear you are enjoying our MultiStream technology. Happy Brewing!
Written by a customer while visiting keurig.com