Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Malls
Verified Purchase:Yes
I wanted to love this coffee maker but it smells like chemicals every time I use it and the coffee tastes like it too. I've tried rinsing and cleaning it multiple times but unfortunately gave up and went back to my old one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, January 16, 2024
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: AlandLynette
Verified Purchase:Yes
Following an attempt to descale my coffee maker; it failed to power back on. A call to Warranty Customer Service was efficient in troubleshooting and determining a replacement machine was required. It was processed and delivered faster than expected.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Show Me State
Verified Purchase:Yes
I called the number for assistance when our K-Supreme stopped working. The person who answered my call could not have been more helpful. I followed her instructions, emailed her the data she required and within 4 or 5 day our new coffee maker arrived. We are very pleased and will be Keurig customers for life! Thank You.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RgB51
Verified Purchase:Yes
This product is easy to use and delivers good coffee. The problem with it is that we have had two units break within a year. The good thing is that Kuerig’s warranty was excellent with free replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Tralove
Verified Purchase:Yes
My K-Supreme Plus Single serve coffee maker went out before me this year during Christmas time, but the plus side is that I report to the maker and it was replace within a week. Me and my husband have coffee every morning so that was a plus for me that they got it to me in decent time frame.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: SMEISME
Verified Purchase:Yes
I owned the best model available. It is an awesome machine, but it completely died one month out of warranty. I called customer service and within days a brand new replacement was delivered. Yes, I am a happy customer. Thank you Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Joey123
Verified Purchase:Yes
This is my third shot at using this coffee maker. It makes an incredible cup of coffee gives you lots of choices on how to brew, etc. but only last for about eight months. I've had to replace it twice. Does not last a year. I don't know why I'm having these issues I follow, the cleaning instructions and it's just one person using it.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Love the coffee maker but it has a major flaw.
on January 4, 2024
Posted by: Upstairs Coffee Club
Verified Purchase:Yes
I am on my third K-Supreme Plus. The first one stopped working after I de-scaled it. There's a significant amount of chatter online that it was not a unique situation. It seems the unit overheats and trips a circuit. To reset it, the unit has to be disassembled to expose a reset button. I called Keurig, ran the troubleshooting, and got a warranty replacement. A few months later, the replacement had the same problem. I was able to get the third after several phone calls. It took a supervisor to make it happen.
No one I spoke with would acknowledge the problem. It seems Keurig should.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com