Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: DebraD
Verified Purchase:Yes
I like this kuerig better than any other machine that I ever bought GOOD JOB.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 24, 2023
Thank you so much for your kind words! We are thrilled to hear that you are loving your K-Supreme Plus coffee maker.
Written by a customer while visiting keurig.com
Posted by: AmicableG
Verified Purchase:Yes
This was replacing the first Keurig I purchased about 6-7 years ago. It had stopped getting really hot, and wouldn’t stop dripping. It was time; my husband and I loving it do far. Very simple to use— doesn’t take up a lot counter space. So far so good.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 25, 2023
We're so glad that you are loving your new K-Supreme Plus coffee maker. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Tasteless and Tedious
Verified Purchase:Yes
I was thoroughly disappointed. The coffee had less flavor (actually none) than the older Keurig models. We returned it and we're once again using the 2.0 (three years old).
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 10, 2020
We understand your frustrations and are sorry to hear you returned your coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
Multistream is a nightmare!
on September 30, 2020
Posted by: Montie
Almost everything about this coffee maker is excellent...except for the multistream. I had it over 3 months and on several occasions, it ripped the top of the pod which you wont know until you go to collect your coffee and there are grounds EVERYWHERE. I ended up returning it because it just was not worth the mess. I would love if they made a version with this same form factor but without multistream.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 1, 2020
We understand your frustrations and are sorry to hear you returned your coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
This Keurig has the largest holding tank for water. Instead of punching through the pod in one place it does 5 holes so the water runs through the grounds more evenly for more flavor in your cup. It also pours a bit slower for less splatter on your counter but don't think that means it takes longer to get your coffee. Its quite the opposite in fact, it brews almost instantly and is the fastest cup from start to finish. I think its because it doesn't take as long to heat up as previous brewers I've had. I'm very happy with this purchase. If you're considering this brewer go for it. You won't regret it.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 7, 2020
We’re so glad to hear that you’re enjoying your new K-Supreme Plus coffee maker! Thank you for sharing the love! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Coffee explosion
on October 9, 2020
Posted by: msjazz79
Bought our new Keurig K-Supreme Plus machine yesterday. My coworker this morning went to make her usual cup of coffee and when she pulled her cup out, all grains were in the cup. When we opened the machine the grains had gone everywhere. We had to clean it up thoroughly and are now very hesitant in trying to use it again. I was able to make a cup of hot chocolate without any issue but that is a powder so I didn't expect any issue.
The machine that we are coming from was a K-cup 40/50. I noticed that the top of the old Keurig only had piercer and rubber circle area. The new supreme also one piercer up top but 4 other rubber circle area with their own piercers as well. I am thinking that the numerous holes that were punctured through somehow were the issue.
I was under the assumption that any K-pods would work in this device. Is this not the case? Please assist because I'm not sure if we should keep the machine or return it and look for another K-cup 40/50. I do not want my coworker to keep having to clean up messes especially when it is destroying her cups of coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 9, 2020
That's not what we like to hear. We strongly suggest that you call Consumer Care at 866-901-2739. We're here to help. Thank you!
Written by a customer while visiting keurig.com
Posted by: otrfan84128
Verified Purchase:Yes
I'm very pleased with this brewer. I think the new Multi-Stream design is a serious improvement. It distributes the water so much better. The unit also heats up quickly and I can make another cup almost immediately, without the long preheating cycle. Most of all, the needles and the K-Cup chamber stay much cleaner. I hope the needle maintenance and occasional clogs are now a thing of the past. The removable water reservoir is also more convenient, and I like the 3 presets. Nice job, Keurig ... the best brewer I've ever bought from you and I'm a long-time customer, since the early days.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Love/Hate with this brewer
on June 28, 2021
Posted by: Kathy2020
I purchased this brewer last Sept (2020), and within 2 months it broke. Keurig replaced it, that one broke, another replacement, that one broke, and the third replacement again, broke! I love the brewer and its features, especially the new reservoir style and multistream technology, the coffee tastes great! However, I cannot enjoy a cup of coffee this morning because my machine is broken. I called Keurig, they are replacing AGAIN with a different style brewer, but I have read that has poor reviews as well. I do not want to give up on Keurig, been a loyal customer for over 10 years, but this is getting ridiculous!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 30, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com