Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: JDiferdinandi
Verified Purchase:Yes
No longer powers up/ cannot use and had gotten before the holiday so it could be enjoyed with the family/
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 24, 2020
Oh no! This is not what we like to hear. We would be happy to help resolve this. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Customer Rating
1
HORRIBLE MACHINE - Do not buy!!
on May 18, 2021
Posted by: McNC
Our machine has been replaced 7 times over a six month period.
Please do not tell us to call Customer Care. We have spent over two hours on the phone with them today and no one can process the replacement because there is a system upgrade taking place. They indicate it will take 24-48 hours to call us. We are not sure why there is a need to call us we just want the replacement. As this machine has failed so many time we asked to have it replaced with the Elite (our old model) and they said they can't do that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 19, 2021
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
An Ephemeral Love Affair
on August 3, 2022
Posted by: Anonymous
You'll love your K-Supreme, but you'll have to do so quickly, because soon it will be dead. Then you'll call support, and after making you work very hard to prove that you actually own a dead K-Supreme, and acting like they'd never heard of one dying, they'll send you a new one.
You'll be thrilled with your brand new K-Supreme, and bask, once again, in the exhilaration of new-found love... only to be struck again by the tragedy of loss.
Support will once again step you through unplugging and plugging your K-Supreme back in. They'll do it kindly, if a bit condescendingly, with overtones that suggest maybe the problem is that you have abused your K-Supreme in some way, and then express incredulity that it didn't come back from the dead.
They'll then be shocked that two of these babies have given up the ghost in your home in the past six months, noting that they've never heard of a single one ever breaking down before, demonstrating that they've never read any of the reviews on this shooting star.
No worries though. They'll send you a new one, after making you once again jump through hoops to prove that you actually own one, EVEN THOUGH THEY JUST MAILED IT TO YOU 2 MONTHS AGO, leaving a bright shiny paper trail that would make a government bureaucracy weep for joy.
And then you'll fall in love all over again, because it really is a nice, handy, full-featured, easy to use coffee maker... for a little while.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: DebraD
Verified Purchase:Yes
I like this kuerig better than any other machine that I ever bought GOOD JOB.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 24, 2023
Thank you so much for your kind words! We are thrilled to hear that you are loving your K-Supreme Plus coffee maker.
Written by a customer while visiting keurig.com
Posted by: AmicableG
Verified Purchase:Yes
This was replacing the first Keurig I purchased about 6-7 years ago. It had stopped getting really hot, and wouldn’t stop dripping. It was time; my husband and I loving it do far. Very simple to use— doesn’t take up a lot counter space. So far so good.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 25, 2023
We're so glad that you are loving your new K-Supreme Plus coffee maker. Happy Brewing!
Written by a customer while visiting keurig.com
Posted by: Mikey777
Verified Purchase:Yes
Second time s new coffee majer failed just over the warranty period.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, October 1, 2025
We’re sorry to hear that this has been your experience, and we truly appreciate you bringing it to our attention. We take pride in the quality of our products and stand behind them with confidence. Our coffee makers, and the components within, are thoughtfully designed and rigorously tested to ensure lasting performance. As you may know, all Keurig home coffee makers come with a one-year warranty. If your brewer encounters issues after that period, we still encourage you to contact our Customer Care team at 866-901-2739. We’re always here to support you and provide troubleshooting guidance!
Written by a customer while visiting keurig.com
Posted by: JerrySrq
Verified Purchase:Yes
Really like the new model. Using same pod as before in old model and tastes fresher and hotter.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, October 13, 2025
We are thrilled to hear that you are enjoying your new K-Supreme Plus coffee maker! Thanks for brewing the love!
Written by a customer while visiting keurig.com
Posted by: Tasteless and Tedious
Verified Purchase:Yes
I was thoroughly disappointed. The coffee had less flavor (actually none) than the older Keurig models. We returned it and we're once again using the 2.0 (three years old).
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 10, 2020
We understand your frustrations and are sorry to hear you returned your coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Written by a customer while visiting keurig.com