Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Sharon Verdu
Verified Purchase:Yes
When our Keurig stopped working, we contacted Keurig. Since it was still under warranty, we got a new replacement. Easy with one call, and minimal documentation. Quick arrival of new machine!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Willdon
Verified Purchase:Yes
I have had more than a few of the "K-Supreme Plus Single Serve Coffee Makers" since 2020. I am a big coffee drinker, love using k-cups, have 2 homes (and stay in each one roughly 6 months per year). Here's the good and bad from my perspective:
Good Points:
- Overall design is very good.
- Footprint is relatively small considering the 64-oz. size of the water reservoir.
- Water reservoir has a large handle and is easy to remove and fill.
- Unlike earlier model Keurig coffee makers, there is no pre-heated water inside the coffee maker.
- The coffee maker automatically shuts off after a few minutes of not being used. Older models would stay on and keep water hot inside the coffee maker for the next cup if you don't turn them off. Also, on the older units, if you wanted to unplug and store the older model Keurig coffee makers, there is no way to drain the preheated water inside of the unit.
- There is no heat-up delay when plugging in the coffee maker, since it doesn't have to store and pre-heat water.
- Multiple selections for temperature, cup size and brewing strength, and you can pre-program your 3 most common combinations.
- One of the original K-Supreme Plus Single Serve Coffee Makers I bought in 2020 is still working okay. I do use filters and I do descale pretty regularly.
- Keurig backs the unit with a solid one-year warranty. If you have a failure during the warranty period, Keurig will replace the unit.
- Overall design is very good.
- Footprint is relatively small considering the 64-oz. size of the water reservoir.
- Water reservoir has a large handle and is easy to remove and fill.
- Unlike earlier model Keurig coffee makers, there is no pre-heated water inside the coffee maker.
- The coffee maker automatically shuts off after a few minutes of not being used. Older models would stay on and keep water hot inside the coffee maker for the next cup if you don't turn them off. Also, on the older units, if you wanted to unplug and store the older model Keurig coffee makers, there is no way to drain the preheated water inside of the unit.
- There is no heat-up delay when plugging in the coffee maker, since it doesn't have to store and pre-heat water.
- Multiple selections for temperature, cup size and brewing strength, and you can pre-program your 3 most common combinations.
- One of the original K-Supreme Plus Single Serve Coffee Makers I bought in 2020 is still working okay. I do use filters and I do descale pretty regularly.
- Keurig backs the unit with a solid one-year warranty. If you have a failure during the warranty period, Keurig will replace the unit.
Neutral Points
- Time to brew a cup is no faster than models that require preheating.
- You have to follow the descale process all the way to the end. I have to look up the instructions every time i descale to refresh my memory. Not a big deal but you have to pay attention and follow instructions.
- Time to brew a cup is no faster than models that require preheating.
- You have to follow the descale process all the way to the end. I have to look up the instructions every time i descale to refresh my memory. Not a big deal but you have to pay attention and follow instructions.
Bad Points:
- One of the two K-Supreme Plus Single Serve Coffee Makers I purchased in 2020 has been replaced several times even though I replace the filter and descale regularly (whereas the other unit just keeps on running).
- Component quality is not very good. In my opinion, the critical electro-mechanical components (water pump, heating pump, and water heater) are not robust enough and are prone to deterioration and/or failure .
- Brew strength selection doesn't seem to do very much.
- One of the two K-Supreme Plus Single Serve Coffee Makers I purchased in 2020 has been replaced several times even though I replace the filter and descale regularly (whereas the other unit just keeps on running).
- Component quality is not very good. In my opinion, the critical electro-mechanical components (water pump, heating pump, and water heater) are not robust enough and are prone to deterioration and/or failure .
- Brew strength selection doesn't seem to do very much.
Overall, I love the design but the critical electro-mechanical components fail too frequently. I especially like 2 features: 1) I can unplug and store the coffee maker for months without leaving water in the unit and 2) when not in use, the coffee maker powers itself off. Just register your pot, change the filters, descale, and if it does fail in the first year, it's pretty easy to get a replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Caffeine fiend
Verified Purchase:Yes
Water stops dripping when brewing is completed.No Drip!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: mjmf
Verified Purchase:Yes
The last one lasted less than a year. Hopefully, this one longer.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
This was a replacement under a warranty claim on my previous coffee maker which was defective. Replacement was super easy, with no hassle, no charge. Coffee maker itself is great, makes good coffee. I decided to replace it so I obviously like it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Fredwick
Verified Purchase:Yes
Good coffee maker xxxxxxxxxxxxxcxxxxx xxxxxx xxxxxx
Response from keurig.comBy Keurig Consumer Care, March 10, 2025
We are very glad you are enjoying your K-Supreme Plus coffee maker. Thank you so much for your review and feedback. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Craigpar
Verified Purchase:Yes
Works as expected, makes different strengths of coffee and always on!
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, March 10, 2025
We're glad you're enjoying your K-Supreme Plus coffee maker! Thank you for your review and feedback.
Written by a customer while visiting keurig.com
Posted by: Grandy D
Verified Purchase:Yes
So far So good!
This was a warranty replacement, let's see if it last.
This was a warranty replacement, let's see if it last.
I would recommend this to a friend!
Written by a customer while visiting keurig.com