Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: non de plume
Verified Purchase:Yes
After each coffee brew, the brew basket must be flushed to get rid of grounds that will be deposited in your next brew. This is a serious design flaw. I was offered a third replacement, no thanks. I was given the previous machine, the Elite. Thanks for that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 13, 2020
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
3
Can't brew my own coffee
on October 11, 2020
Posted by: Tree Dave
I like the new machine a lot but I kept looking for the capability to brew all of the organic coffee I have in bags since my old Keurig was able to do that. I'm completely upset because I have all this coffee and now I have no way to brew it at least in the old machine there was a plastic insert that had a filter in it and you could fill it with your own coffee and brew it
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 13, 2020
Thanks for your review. The K-Supreme Plus coffee maker is compatible with the new My K-Cup Universal Reusable Coffee Filter with our MultiStream Technology. We hope this helps!
Written by a customer while visiting keurig.com
Customer Rating
4
Great coffe, lacking instructions
on October 10, 2020
Posted by: jtl_pf
Can't complain about the options for a hot, strong cup of coffee so far and the multiple user setting is handy! Just got the universal re-usable k-cup so we'll see how that goes. My only complaint is the lack of instructions for setting up the water filter; as in there are no instructions. Had to search for a video on the support web site to show you how to install it. You would think the user manual or the quick startup guide would include that but they don't.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bcharris5
Verified Purchase:Yes
Love this little Gem! Although it takes a little longer to brew than my old brewer, I know it is extracting every ounce of flavor from my special blend! Love that I can choose the strength and temp as well as the 5 cup sizes! It makes brewing so easy.
The only con would be that during the brew (drip process) it spits tiny droplets onto my counter.
Thanks Keurig!
The only con would be that during the brew (drip process) it spits tiny droplets onto my counter.
Thanks Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Peshy6
Verified Purchase:Yes
I have had this machine for only a couple of weeks and am happy to say i like it very much.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
We love the new look as we moved from the Keurig 2.0. The water reservoir is much easier to fill and the brew is much quieter. The instant feature has to be saving electricity.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Yowza!
on October 9, 2020
Posted by: DJDJ
This brewer not only has the larger reservoir but brews a great cup of coffee. It starts within seconds after choosing your desired option! It punches 5 holes on top for a fuller flavor. I found my usual cups size selection it was a bit strong so went up a couple of ounces!
Perfect.
One reviewer states you are stuck with a selection choice. Not true. Those little buttons are if you’d like to set a memory to the exact size, strength and temp every time.
Like seat preference memory in your car.
Perfect.
One reviewer states you are stuck with a selection choice. Not true. Those little buttons are if you’d like to set a memory to the exact size, strength and temp every time.
Like seat preference memory in your car.
I would have still enjoyed a light in the reservoir. Always felt it was a added classy touch and a nice glow early morning. I do miss that!! Also, a silver satin finish (like the Keurig Elite) would be nice since most kitchens don’t have bright shiny appliances.
Drink up!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, October 9, 2020
We love hearing this! Thank you for your review and feedback. Happy Brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Coffee explosion
on October 9, 2020
Posted by: msjazz79
Bought our new Keurig K-Supreme Plus machine yesterday. My coworker this morning went to make her usual cup of coffee and when she pulled her cup out, all grains were in the cup. When we opened the machine the grains had gone everywhere. We had to clean it up thoroughly and are now very hesitant in trying to use it again. I was able to make a cup of hot chocolate without any issue but that is a powder so I didn't expect any issue.
The machine that we are coming from was a K-cup 40/50. I noticed that the top of the old Keurig only had piercer and rubber circle area. The new supreme also one piercer up top but 4 other rubber circle area with their own piercers as well. I am thinking that the numerous holes that were punctured through somehow were the issue.
I was under the assumption that any K-pods would work in this device. Is this not the case? Please assist because I'm not sure if we should keep the machine or return it and look for another K-cup 40/50. I do not want my coworker to keep having to clean up messes especially when it is destroying her cups of coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 9, 2020
That's not what we like to hear. We strongly suggest that you call Consumer Care at 866-901-2739. We're here to help. Thank you!
Written by a customer while visiting keurig.com