Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
5
Still Tweaking Settings-Great Machine
on February 6, 2022
Posted by: WSD Pensacola
My wife and I had our older basic Keurig machine for years. It seemed to be slowing down and we liked the idea of the multi stream brew machine. We are still adjusting settings to our liking. We are toying with the temperature and strength settings. We really like the feature to personalize 3 different settings according to your brew preferences. The water canister is larger and easier to remove and attach than the older machine. We are extremely pleased with Keurigs updated technology and highly recommend.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible
on February 16, 2022
Posted by: KikiNYC
I hate this machine. It died after only 3 months of use. Splatters all over the counter and there’s always grinds in the coffee. Looks nice, but is a piece of junk. I would give it zero stars if I could.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , February 18, 2022
Hello and thank you for your review. We apologize that the K-Supreme Plus did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed after 2 months
on February 16, 2022
Posted by: Jimmy joe
I bought this new K-Supreme Plus at Christmas for my wife. Now after only 2 months of light usage it has completely failed to function. After contacting Keurig they are sending a new machine in 7-10 days. I expected better performance from their products.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , February 18, 2022
Hi Jimmy, thank you for your review. We apologize that you experienced an issue with your K-Supreme Plus coffee maker and appreciate you allowing us the opportunity to assist. We consistently listen to consumer feedback and will be passing this information along to our engineering and quality teams for review. If you ever need further assistance with any of our products please don't hesitate to out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: rjlee92836
Verified Purchase:Yes
Bought this to satisfy my coffee habit at our business. We have had several Keurig's over the years and the typical large coffee pot. Between the temperature settings, size options and the 5 needle injection - it is making the most of my pods. I like using my own coffee in the filter pod.
Size wise - it fits on the corner of my desk nicely. The stainless wrap with the black plastic is nice looking and fits into the office decor.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 11, 2022
We are happy to hear you are enjoying our new MultiStream technology in the K-Supreme Plus Coffee Maker. Thanks for brewing the love!
Written by a customer while visiting keurig.com
Posted by: Psalms 100
Verified Purchase:Yes
This has been my favorite Keurig Coffee Maker. It doesn’t take up too much counter space, it isn’t heavy and it isn’t water logged. You can program up to 3 peoples preferences and it isn’t as ugly as the older models.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, March 10, 2022
We are thrilled to hear that you are loving your K-Supreme Plus coffee maker! Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Poor quality construction and it didn't last long
on March 13, 2022
Posted by: Bobbybugnut
We had this coffee maker for only 4 months and then it stopped working. We were in the middle of descaling the machine, in accordance with the instructions that came with the unit, and it 'froze' completely. We couldn't even get the power button to work. Unplugging it in an effort to restart it failed. Basically, the unit died! Nothing could make it work. All the buttons stopped working. We threw it away!! Looking to replace it with a Cuisinart. Don't waste your money. After owning several K-Classic brewers, as many others have stated, the quality is nowhere near as good as it used to be.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 16, 2022
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Coffee grounds
on March 16, 2022
Posted by: Margaret Mary
I’m not happy with this new model, I have coffee grounds in my cup and don’t know how to remedy this situation
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , March 16, 2022
Hi Margaret, thank you for reviewing your K-Supreme Plus coffee maker. The behavior you're describing certainly does not sound normal. Has your K-Cup pod been removed and reinserted into the brewer? For best results, we recommend one time use with our K-Cup pods. Reusing or rotating the K-Cup pod after brewing can cause overflow and coffee grounds. If this is not the case, please call our Consumer Care team at 866-901-2739, we’d be happy to help!
Written by a customer while visiting keurig.com
Posted by: MKS415
Verified Purchase:Yes
I have had all sorts of Keurig coffee makers over the years. including the one with the milk further attached (that I rarely used) but honestly, I gotta say, the K-Supreme Plus Single Serve Coffee Makers is definitely my favorite. It comes on quickly. It heats up quickly, Makes great coffee. The size of the reservoir is perfect and the new water spray that puts like 5 holes in the cup top really extracts the coffee better then the one hole makers. I didn't think I would care about the 3 customization buttons, but not true, I really like it. I can set it for the hottest temp, while others can set theirs how they like it, It's not too big, fits on my counter. Makes good, hot coffee. Buy it on sale and you can't go wrong. I recommend it!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, April 7, 2022
Thank you for your wonderful review of the K-Supreme Plus brewer. We are glad to hear you found your new favorite coffee maker!
Written by a customer while visiting keurig.com