Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Every cup of tea smells and taste like machine oil
on October 23, 2020
Posted by: Anonymous
I just bought this machine 2 days ago, I've done the cleaning cycle and ran an entire carafe of water through the system. I've 3 different k-cups and it all smells and taste like machine oil.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 27, 2020
Hi Bonnie, that definitely doesn't sound right. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you!
Written by a customer while visiting keurig.com
Posted by: Pattieh1315
Verified Purchase:Yes
I purchased this about a month ago and love it! Brews fast and hot!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
luke warm coffee
on October 23, 2020
Posted by: don1066
bouight this and took it back coffee was only luke warm and was cold by the time i got the cup to the table
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 27, 2020
Thank you for your review, Don. We understand your frustrations and are sorry to hear you returned your K-Supreme Plus coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Customer Service team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm eastern standard time to assist you.
Written by a customer while visiting keurig.com
Customer Rating
1
Almost started a fire
on October 22, 2020
Posted by: MsDebbie
This was my first Kuerig machine and while initially, I was impressed - it has now left me with a very bad impression. After owning for less than 2 months and used gently (only one cup a day), I turned it on to brew and to my horror it began to smoke instead! I unplugged immediately and tried to troubleshoot. It is obvious that something internal is defective, as the coffee maker now has power at all after this incident. Numerous attempts have been made to contact Kuerig. I must now assume that they do not stand behind their warranty. Never again.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 27, 2020
Hi Debbie, thank you for your review on your K-Supreme Plus coffee maker. We take this feedback very seriously and someone from our team will be reaching out to you.
Written by a customer while visiting keurig.com
Posted by: MikLin
Verified Purchase:Yes
I bought this Keurig to upgrade our older Platinum model. We donated the Platinum as soon as we realized this Keurig is awesome! LOVE the freed up counter space. And, this Keurig makes the perfect cup for us both. LOVE IT!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love This Model SO Much!!!
on October 21, 2020
Posted by: OLW78
I have owned several Keurigs. (I believe this is my fourth?) Not because they don't last, but because I have given them away to upgrade. :) This is by far my favorite model. It brews a cup of coffee SUPER fast even when it isn't pre-heated. In less than two minutes, I have a hot cup of Joe. I adore the new tank design. It is SO much better than the previous crescent shaped ones!!! I have no issues with the multi-brew technology. I think it does make a stronger cup of coffee, which I appreciate. But if you don't want your coffee that strong, you can up the ounces. I have never had any issues with the K cups getting ripped up on the top and putting grounds in my coffee. I've never gotten any grounds in my coffee for any other reason either. I love the Memory buttons so that each person in my family can make their coffee their way with the touch of only two buttons. I also like the auto shut-off feature, the fact that it's not a touch-screen computerized machine that constantly gives error messages, and I LOVE the stainless finish! Thank you, Keurig!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Terrible :/
on October 21, 2020
Posted by: Celahve
The design is awful. I don't know about anyone else but my cabinets hang over my counter tops, I can't put this thing against the wall because now I can't see the controls that have now been placed directly on top of the device. I have to pull it away from the wall (spilling water everywhere), make 20 selections to get where I need to get to. Never even made the coffee, I set it up and then returned it instantly. The K575 was awesome, slanted front display, digital face, sleek water resevoir that contoured to the machine instead of sticking out the side like a sore thumb. I'm not sure why they discontinued that model but now that mine is broken I will have to move on to another machine elsewhere. Keurig went downhill in the design department for sure.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 22, 2020
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned your K-Supreme Plus coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: POE Chief
Verified Purchase:Yes
I really like how you are able to set the strength of the coffee, the temperature and the size cup. Also there are 3 different program buttons for this, which is good for me so I have my morning, afternoon and evening settings.
I would recommend this to a friend!
Written by a customer while visiting keurig.com