Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
2
Constantly Requires Descaling
on December 27, 2021
Posted by: GloG
This machine makes a nice cup of coffee, and we like the programmable buttons. However, it demands Descaling every 6-8 weeks while it stops working. Recently, it is flashing Descale after 2 weeks of our descaling. The multistream technology means the pod is pierced in many places so coffee grounds fall all over the crevices in the top of the machine making it really difficult to clean. We are replacing it after 1 year.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible brewer
on January 5, 2022
Posted by: Michele413
I purchased this brewer and have had nothing but issues. I have been sent replacements and still issues. Today it just died totally. It is only six months old. I have been a Keurig customer for many years and loved the brewers and customer service until now. Save your money.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2022
We are sorry to hear about the issues you have faced, Michele. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
The Worst
on January 10, 2022
Posted by: Leti
My previous keurig was big & clunky but it lasted over 10 years. This one is AWFUL!!! I had it replaced by Keurig and the replacement is awful as well! Should have kept my old clunker. This new one chokes & doesn’t brew the correct amount.
Response from keurig.comBy Keurig, Consumer Care, January 21, 2022
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Junk
on January 18, 2022
Posted by: Mac249
The machine worked great for the first couple weeks then it started saying "add water" when the reservoir was full. There seems to be no ryhem or reason as to when it decides to remember it has water. The best online response to resolve the issue is to unplug the machine and shake it. Which mind-blowingly works sometimes. What kind of cheap trash are you guys pushing these days? I'm one bad day away from hucking this thing out the window.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
bad coffee maker
on January 20, 2022
Posted by: shirley h2221
1st one, lasted 7 months no electricity to the unit, Keurig sent. replacement it lasted 6 months samething happened as the first, Keurig is now sending me another replacement I dont have much hope that this is going to work
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Descale feature light
on January 23, 2022
Posted by: Tjz1
I had no idea this light existed until it popped on. After descaling with chemical bottle and vinegar twice the descale light will not go off and now sometimes the keurig will not turn off at all. It is 3 months old. I will not buy another keurig abd do not recommend this one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 25, 2022
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working after 10 weeks of use
on January 23, 2022
Posted by: SanZ
Very disappointed! It just stopped working after 10 weeks of moderate use.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 25, 2022
We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com
Customer Rating
1
Absolutely Awful Product
on January 29, 2022
Posted by: Incognita
I have own several Keurig products over the years and this one is the worst! Maybe my unit is just defected, but my white countertops are white no more! The splashing of dripping coffee is extensive…it goes everywhere…my counters, my walls…the floor! The coffee maker itself needs to be cleaned everyday after making just one cup of coffee! Who has time for deep cleaning everyday? It was a gift I cannot return it, so I live it! I have created a drip guard prevention system from a shopping bag! Are you kidding me!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 11, 2022
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com