This is the third pot I’ve had of this model. The first one did great lasted about a year. Second one I sent back because the plastic taste was so bad. Replaced it with this one and it’s not a lot better. It’s some better I’m still trying to work through it.
I purchased a K-Supreme a little over a year ago when the control panel failed to respond. I called tech support to maybe help me correct the problem and after determining that it was not repairable without parts replacement, the representative allowed a one time replacement unit which was shipped to me promptly. I was very impressed by the level of customer service and appreciate the fact that Keurig stands behind their product. I love the coffee maker and the care that Keurig extends to the customer effortlessly… thank you.
Called Keurg for warranty service on the K-Supreme unit which was not working. Explained the issue and was send a new unit replacement. Overall and easy process. The agent I spoke with listened to my issue and was exceptionally helpful. Great product, superb service.